What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 2 of 3)
Perficient
FEBRUARY 15, 2021
What’s more, this shift allowed new entrants to steal mind- and wallet-share at the expense of the established restaurant brands. According to the authors, products and brands that incorporate multiple elements into their offers are more effective in meeting expectations. In the Tolerance Zone.
Let's personalize your content