PYMNTS

FEBRUARY 26, 2020

Migrating to Paytronix allowed Qdoba to integrate its already loyal customers, along with a new mobile-branded phone app and its Olo-powered online ordering service, all in one place. The new app will keep it quick and easy for customers to order via mobile means, the company says.

Customer Experience 130

Customer Experience Marketing Strategies Mobile Branding 130

PYMNTS

AUGUST 1, 2020

Sensory branding is having a moment. These are some admittedly “out there” examples of sensory branding, which is popular lately for several reasons. Supplementing the “sight” of marketing and branding with a taste or a sound creates an entirely new set of tools to attract consumers. And sensory branding isn’t limited to sound.

Branding 202

Branding Study Examples Marketing 202

Bank Innovation

DECEMBER 26, 2019

N26 is building out its perks ecosystem, adding partnerships with new brands at a rapid clip. This month, the company partnered with scooter rental company Lime and online travel platform Booking.com to offer added rewards to customers who transact using their N26 debit cards.

Branding 221

Branding Cards Online Data 221

PYMNTS

JUNE 18, 2020

Designer Brands Inc. The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. The company’s net loss for the first quarter was $215.9 The brand said it had opened 303 retail stores as of June 3 while following the newest state and federal guidelines.

Branding 141

Branding Report Guidelines Retail 141

PYMNTS

DECEMBER 23, 2019

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. The company is going to merge with Diamond Eagle Acquisition and SBTech. The company currently has offices in New York, New Jersey, San Francisco and Las Vegas.

Las Vegas 130

Las Vegas Company San Francisco Boston 130

PYMNTS

FEBRUARY 6, 2020

Brands reported that worldwide system sales excluding foreign currency translation increased 10 percent, with Taco Bell at 13 percent, KFC at 11 percent and Pizza Hut at 7 percent. The company opened 1,029 net units for 4 percent net unit growth, as reported in its fourth-quarter results. Pizza Hut U.S. New Zealand and Australia.

Branding 142

Branding Innovation Customer Experience System 142

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. The QSR began as a hot dog stand in New York City’s Madison Square Park in 2001 and has since grown to become a global brand, with more than 250 locations around the world. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

APRIL 9, 2020

But it also has to be easy, fast and friction-free — now more than ever as a mass of consumers are moving their shopping, dining, working and leisure time online in response to the coronavirus outbreak. But it is also to see when the customer is a good guy or a VIP — and decide in real time to make the experience easier and faster.

Online 236

Online Fraud Security Branding 236

PYMNTS

JULY 28, 2016

While a very real glass ceiling might be under assault in the political field, online-only brands that eschewed traditional methods of starting up are seeing themselves approach a limiting barrier of their own kind. Rather than be held back, though, more than a few brands are proving strong enough to break through.

Branding 100

Branding Online New York Training 100

PYMNTS

MAY 27, 2020

Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. A new category is starting to grow around this area of online reputation management, with Lexus one of the latest brand names to embrace it.

Online 151

Online Management social media Branding 151

PYMNTS

JANUARY 16, 2019

Bebe, eCommerce, online store, loyalty program, clubbebe, website, online shopping, women’s fashion, women’s clothing, retail, news. The retailer bebe has launched a new online store and an enhanced customer loyalty program, partnering with Branded Online on both projects.

Online 113

Online Branding Retail Customer Experience 113

Perficient

FEBRUARY 9, 2021

The American Customer Satisfaction Index defines customer expectations as “a measure of the customer’s anticipation of the quality of a company’s products or services.” This idea underscores the natural forces at work as brands battle to keep pace with customer expectations and stay relevant.

Meeting 309

Meeting Customer Experience Millennials Branding 309

PYMNTS

MARCH 1, 2017

Brian Billingsley, CEO North America at Klarna , joined Karen Webster to discuss those partnerships and the benefits that it believes its more streamlined financing options can bring to the consumer purchasing experience. The Revolving Difference. Financing For Consumer Segments. Klarna launched its financing platform in the U.S.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

PYMNTS

JANUARY 8, 2021

"As digital migration accelerates, managing authentication and online fraud while optimizing the consumer's experience has become one of our customers' top challenges,” Equifax CEO Mark W. Begor said in the announcement.

Idaho 295

Idaho Fraud United States Customer Experience 295

PYMNTS

DECEMBER 20, 2017

However, customers recently have come to expect more from businesses in terms of service, forming a landscape that’s saturated with options, and thus hyper-competitive. Many businesses now compete solely on the strength of their customer experience. This makes for a strong brand image that’ll remain on their minds.

Branding 142

Branding social media Customer Experience Training 142

PYMNTS

FEBRUARY 7, 2019

Legacy retail company Foot Locker has invested $100 million in Goat Group, an online platform that sells and resells rare and classic sneakers, according to reports. Eventually, the two companies will collaborate for an online presence as well as in physical stores, to offer customers exclusive shopping opportunities.

Online 122

Online Groups Customer Experience Retail 122

Perficient

AUGUST 1, 2022

Adam Caplan, Salesforce’s Senior Vice President of emerging technology, explained said that the software targets brands who want to drive engagement and provide their customers with special event access via NFTs rather than sell works of art.

blockchain 294

blockchain Chicago Fraud Conference 294

PYMNTS

JUNE 20, 2019

The company was best known to the public as a nice, safe, legacy brand most famous for its catalog business from the ’80s and ’90s. By 2017, of course, Lands’ End was well down the road from its catalog-dependent early days — but the company wasn’t being run that way. And they aren’t already regular customers.

Company 122

Company Branding Online Customer Experience 122

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

OCTOBER 21, 2020

Point of sale (POS) platform PredictSpring announced that it is partnering with beauty brand Deciem and is also planning to expand into new sectors following a strategic investment from Salesforce Ventures. . 21) that PredictSpring offers the type of “modern” POS platform the company had been searching for. .

Customer Experience 190

Customer Experience Branding Millennials Mobile 190

PYMNTS

SEPTEMBER 12, 2016

A study by Dotcom Distribution, a logistics and fulfillment firm, found that close to 90 percent of online shoppers consider delivery times central to their decision to shop with an eCommerce brand in the future. In 2015, 60 percent claimed that brand packaging affected their perceptions versus 68 percent in 2016.

Branding 100

Branding Security Survey Retail 100

Perficient

FEBRUARY 1, 2021

When done correctly, chatbots increase efficiency while also delivering better customer experiences. Even though nearly 70% of consumers prefer to use chatbots, many automotive companies aren’t yet embracing this technology. Here are four areas in which chatbots can improve the car purchasing and ownership experience.

Strategy 409

Strategy Branding Online Marketing Strategies 409

PYMNTS

APRIL 28, 2017

With industry research suggesting businesses are losing $62 billion per year through poor customer service, this information can help companies figure out where they are falling short.

Study 148

Study Meeting Company Survey 148

PYMNTS

FEBRUARY 18, 2019

To serve travelers from China who want to shop in-store and online, retailers thousands of miles away from Asia are accepting Alipay in brick-and-mortar stores and on the web. However, the company said there are plans to bring the offering to 7,000 stores by April. Apparel brand GUESS?, using Alipay as they would in China.”.

Online 140

Online Las Vegas America San Francisco 140

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . Getting Your Company Started With Embedded Finance . The first one is investing in an additional offering within your brand’s digital platform. Embedded Finance and Blockchain .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

AUGUST 11, 2020

The product will also, the company said, protect against identity assumption, bot quotes, and “ghost brokering,” which is when fraudsters use fake documents. Along with the security benefits, Kount’s product will also ensure “marketing campaign efficiency and conversion,” the company added. In a Tuesday (Aug.

Fraud 234

Fraud Industry Idaho Customer Experience 234

PYMNTS

FEBRUARY 25, 2016

The lingerie business is booming, thanks in part to Adore Me — a startup that has posted double- and triple-digit growth over the past few years and has shaken the lingerie industry to the core with its fast-fashion model, savvy digital strategies and inclusive “customer-first” mentality. Experts are starting to say yes. price point.

Branding 100

Branding New York City Retail Online 100

PYMNTS

DECEMBER 21, 2020

Kroger customers can now expediently and simply order gift cards for curbside pickup in addition to their supermarket items at 1,900 of the chain’s locations throughout the nation, according to a Monday (Dec. 21) announcement from Blackhawk Network.

Cards 159

Cards Branding Customer Experience Innovation 159

PYMNTS

MAY 21, 2020

But as anyone that has tried to catch up with the suddenly online consumer will attest, what goes out must sometimes come back. The company combines expertise in eCommerce, supply chain management and customer service to amplify the all-important customer experience. The issue at hand is returns.

Retail 224

Retail Customer Experience Branding Online 224

PYMNTS

JULY 1, 2020

We can only hope at this point for a gradual recovery,” LVMH Chairman Bernard Arnault told investors on an online call Tuesday (June 30). That estimate comes from market intelligence company GlobalData, which predicts that total spending in the region will dip to $60.3 Could the online surge help luxury goods? billion in 2019.

Branding 246

Branding Regional United States Groups 246

PYMNTS

FEBRUARY 1, 2017

In the latest installment of The Matchmaker Is In, PYMNTS’ Karen Webster and David Evans sat down (virtually, of course) to discuss the ways companies can sell across several marketplaces online with RevCascade CEO Josh Wexler. But it is the retailer, said Wexler, “who remains in total control” of the customer experience.

Online 100

Online Retail social media Branding 100

PYMNTS

FEBRUARY 28, 2020

The company has made its intentions known by filing applications with the Office of the Comptroller of the Currency. Our customers are increasingly engaging with us digitally,” said Capital One spokesman Derek Conrad. “We We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc.,

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

OCTOBER 11, 2020

Representatives of grocery-delivery powerhouse Instacart have met with investment bankers to explore taking the company public, the Financial Times (FT) reported. The company declined to comment.”. Instacart uses smartphone apps to connect customers with "shoppers" who pick up goods and deliver them to the customers.

Report 268

Report United States Capital Retail 268

PYMNTS

FEBRUARY 5, 2020

As the new venture goes to market, it will focus on bringing differentiated brand experiences to its clients. As separate entities, the two companies have different value propositions. Searchspring focuses on strong launch and integration programs, customer support and search relevancy. 4) announcement. 4) announcement.

San Antonio 132

San Antonio Branding Online Customer Experience 132

PYMNTS

JANUARY 7, 2021

7) that digital sales nearly doubled during the company’s fiscal third quarter even as overall sales fell 5 percent and the company lost more than $75 million. “We We are delighted by the strong customer response to these efforts. The company reported that comparable digital sales for Q3, which ended Nov.

Branding 205

Branding Retail Online Customer Experience 205

PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. The three companies will now team up to provide a mix of data, payment vehicles and loyalty program enhancements. But that’s where the standard co-brand partnership ends. The relationship announced Wednesday (Jan.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

DECEMBER 23, 2019

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. The company is going to merge with Diamond Eagle Acquisition and SBTech. The company currently has offices in New York, New Jersey, San Francisco and Las Vegas.

Las Vegas 130

Las Vegas San Francisco Boston Nevada 130