Perficient
JANUARY 12, 2021
Consumers are looking for online buying processes that are easy and can provide opportunities to search, learn, and purchase products without and roadblocks, especially during COVID-19. To provide these elevated customer experiences, businesses should consider the opportunity to implement Augmented Reality (AR) into the commerce experience.
Perficient
MAY 6, 2022
According to industry research, 73% of all people point to customer experience as an important factor in their purchasing decisions. Moreover, customers in the financial services industry are increasingly interested in using their go-to firm to cover more of their needs, rather than using multiple providers.
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Perficient
DECEMBER 30, 2020
Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. What about companies that had both strong internet and store channels?
PYMNTS
OCTOBER 6, 2020
In a wide-ranging online panel discussion with Karen Webster, five executives across payments and supply chain management offered insight into the pain points exposed by the pandemic. That’s been spurred in part by the fact that supply chain-focused technology is getting faster, cheaper and easier to scale within companies.
PYMNTS
SEPTEMBER 17, 2020
The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. If they can’t, there are five or six other companies they can go to in order to get it done.”.
Perficient
NOVEMBER 5, 2020
I recently had the pleasure to host a virtual roundtable with a couple dozen senior executives from Global 2000 B2B manufacturing companies. Most manufacturers had it in their ‘near-term’ plan, but COVID-19 has accelerated companies to prioritize it now. Is COVID-19 a wake-up call to ignite change in slower adoption companies?
PYMNTS
FEBRUARY 21, 2020
Forty-four percent of 200 millennials surveyed last year stated they were wholly responsible for making purchasing decisions at the B2B companies at which they worked, and an additional 33 percent played some role in this process. The Sizable Online Fraud Threat. Vendors do not always find the transition to online selling to be easy.
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