South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. A video explaining the app can be found HERE. Sometimes just a graphics tool can help a banker win more loan business. In this article, we step through why it works and how you can get it.

Tools 195

Tools Lending Online Training 195

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. A video explaining the app can be found HERE. Sometimes just a graphics tool can help a banker win more loan business. In this article, we step through why it works and how you can get it.

Tools 195

Tools Lending Online Training 195

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location.

America 105

America Customer Experience Operations Survey 105

Perficient

SEPTEMBER 29, 2020

It’s the Google experience. The idea behind “stickiness” is that the user enjoys the brand experience so much, they feel a sense of belonging and loyalty. These systems use portals or content hubs that allow the user to interact with the brand, or provide forms that are just a bit more enjoyable than usual. Strong design.

social media 294

social media System Retail Online 294

Perficient

MAY 21, 2021

Perficient Bright Paths is a program designed to advance STEM education and career opportunities for underrepresented constituencies and communities. Editor’s Note: This post will be updated when Christina’s video is available). Learn More About Perficient’s Bright Paths. Bright Paths Project: Writing Stats App.

Milwaukee 348

Milwaukee Software Course Detroit 348

South State Correspondent

OCTOBER 28, 2022

Almost every bank and brand we spoke with will increase their investment in these two areas for 2023. Any community bank that believes it can keep up and thwart millions of attacks per second is fooling itself. Once the intent is discovered, banks and brands then deliver a micro-targeted promotion or process. Big Idea – Trends.

Conference 195

Conference Technology Las Vegas Trends 195

Social Assurance

MARCH 1, 2021

It takes less than 30 seconds to look up a financial brand, learn where they are located, and explore the services they provide. During this time, customers can also read through a couple of reviews, forming a first impression that can be hard to change. In order for your financial brand to stand out, you have to cover all your bases.

Branding 15

Branding social media Online Case Study 15

PYMNTS

DECEMBER 13, 2019

“Solely meeting consumers with a traditional brick-and-mortar experience is a surefire way to become a victim of the retail apocalypse, and there are certainly enough tragic examples on record – from Toys R Us to Blockbuster Video – to prove that point.”.

Retail 138

Retail New York Tools Training 138

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 194

Fintech Community Regional Technology 194

Perficient

SEPTEMBER 29, 2020

Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. And how’s consumer buying behavior changing and how does that impact the need for brand trust?

Marketing 294

Marketing Branding Data Industry 294

Lex Sokolin

DECEMBER 10, 2020

The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? You could think of them as modern financial brands. Yes, and No.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? You could think of them as modern financial brands. Yes, and No.

Branding 52

Branding Apple Capital US 52

CB Insights

NOVEMBER 6, 2018

Search data helps brands understand shopper preferences. Beauty brands partner with Google Assistant and Home. Messenger taps brands for beauty bots. Instagram powers digital beauty brands. Google’s search data helps brands understand beauty shopper preferences. YouTube powers beauty influencers.

Google 72

Google Apple Industry Branding 72

PYMNTS

JULY 18, 2019

Think about growing up with a device in your hand watching videos on an iPad at 3 years old on the couch. The largest marquee names have survived based on scale, and the smallest players, the community papers, have focused on specialized content geared toward sports and local-interest stories. is 10 years old. The middle-tier papers?

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

JUNE 9, 2016

Held every September, the video game gathering draws 80,000 like-minded fans of digital entertainment to check out the latest and greatest releases from software and hardware companies alike. Their obsessive focus on customer experience fits perfectly with our attendees’ discerning taste.

Retail 100

Retail Resources Online Data 100

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Goes to Eric Sprink, Coastal Community Bank , Everett, Wash. Through all this, First Farmers has remained disciplined in performance and squarely focused on customers and community. 82% to over 2.3% You tell us.

Fintech 142

Fintech Strategy Leadership Lending 142

Social Assurance

FEBRUARY 12, 2021

Social media is a valuable medium for financial brands to grow their audience, increase their customer, and generate sales. Here, we break down the initial steps and analysis your financial brand should undertake when beginning this process. More information is available about financial brands online than ever before.

social media 15

social media How To Branding Online 15

William Mills

MAY 11, 2016

Not just for video games… okay, you have my attention. Customers can store all of their online profiles in one secure location to improve user experience. Branded version is available. ^KT. This is an extension of business services, powered by a local community bank. Diana Chin (HR & Operations).

Video 40

Video Mobile social media Analytics 40

Gonzobanker

OCTOBER 6, 2015

Even though Wells feels like it has room to grow, this 35% penetration is much stronger than the 10% to 20% Cornerstone typically sees at community institutions. Fight the good fight to build a kick-butt payments self-service experience. Get gritty and creative with the trusted brand experience around payments.

Cards 60

Cards Fraud Apple Google 60

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. And, man, did it ever … with the Aliens -esque signs of bankers getting their brains sucked out (or was it minds being blown by presenters, not sure?). General Sessions.

Chicago 97

Chicago Retail Branch Design Training 97

Fintech Labs Insights

JUNE 4, 2015

ACI Worldwide specializes in providing voice banking technology to community FIs via its Voice Banking suite within the ACI Self-Service Banking platform. This cohort includes Fiserv , whose Voice Response for DNA solution is providing voice banking services to a growing number of FIs, including credit unions.

Technology 12

Technology San Jose New York Video 12

PYMNTS

OCTOBER 13, 2020

By way of example, he pointed to HSBC’s Omni collections offerings in Asia, which smooths the collections process — and offers a greater range of payments choice — across marketplaces and communities where the use of mobile devices to conduct commerce (and make payments) is high.

Fintech 190

Fintech Payments Customer Experience Examples 190

Fintech Labs Insights

JULY 22, 2015

Why it’s a must-see: For banks: FIs can get an open platform that is truly able to deliver a superior customer experience, while at the same time offering full control to manage and maintain; they’re not locked into any vendor. Fidor Bank introduced community banking five years ago.

San Francisco 12

San Francisco Video Fintech Data 12

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. In fact, about 75% of doctor, urgent care, and ER visits “are either unnecessary or could be handled safely and effectively over the phone or video,” according to the American Medical Association. Industrial automation & robotics.

Industry 101

Industry Technology Online Video 101

Fintech Labs Insights

AUGUST 1, 2016

Backbase offers 60-second onboarding for financial services companies to accelerate customer acquisition with a simple, fast, and seamless omni-channel onboarding journey. Bankjoy offers developers a banking API for a modern, real-time, holistic interface for credit unions and community banks.

How To 12

How To Analytics Millennials Data 12

PYMNTS

APRIL 19, 2019

Walgreens and Nordstrom – are each enabling online shoppers (that is, customers of other brands and merchants) to both pick up and return orders at those chains’ brick-and-mortar stores, according to a report this week (April 17) from The Wall Street Journal. Two major chains in the U.S.

Retail 146

Retail Branding Online Video 146

PYMNTS

APRIL 19, 2019

Walgreens and Nordstrom, are each enabling online shoppers — that is, customers of other brands and merchants — to both pick up and return orders at those chains’ brick-and-mortar stores, according to a report this week (April 17) from the Wall Street Journal. Two major chains in the U.S., Returns and Resales.

Retail 101

Retail Branding Online Video 101

CB Insights

DECEMBER 14, 2017

In the process, these brands, spanning everything from detergent to sneakers, are radically changing consumer preferences and expectations. These well-positioned startups are not just competing with some of the biggest retail brands in mattresses, razors, shoes, and more, by launching their own brands.

Video 78

Video Branding Company Strategy 78