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Why Augmented Reality is Crucial to Improving the Ecommerce Customer Experience

Perficient

With the expanded success of ecommerce in the last twelve months, brands have more opportunities than ever to engage in digital channels with their consumers and stand out from the competition. It seems that businesses and customers truly are at a new inflection point with this technology and opportunities are available for brands.

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Commerce Uses Visuals To Improve Customer Experiences

PYMNTS

the company that owns popular social media video platform Snapchat, to provide 5G content for users, including enhanced augmented reality (AR) experiences. to create unique experiences and new offerings,” said Frank Boulben, senior vice president of marketing and products, Verizon Consumer Group. It was just time to do it.”.

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How DTC Merchants Are Learning To Curate The Digital-First Customer Experience

PYMNTS

She said the biggest and best-in-class brands had been on that path long before the pandemic. Brands will need to build up their omnichannel muscles in order to compete,” Tran said. Instead, Tran said a set of application programming interfaces ( APIs ) that work across channels manage the back end, giving brands speed of execution.

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How Long is Too Long for a Customer Service Response?

Perficient

They’re significantly higher because of advancing technology and experiences consumers encounter with brands outside the industry. Zendesk says 65% of customers expect service to be faster than it was five years ago. If small, local stores can embrace technology and offer wonderful digital experiences, so can the big FSIs.

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Weekly Wrap: N26 grows US customer base, Venmo embeds with brands

Bank Innovation

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 31, 2019. In this episode, editors discuss the following news developments: Venmo’s path to profitability; Berlin-based digital bank N26’s U.S. expansion; and Why a digital bank in Texas is awarding miles instead of interest.

Branding 243
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How Incorporating Motion Design on Websites Improves Overall Business

Perficient

Motion design can tell a business’ story at a deeper level, evolve the brand, enhance the user journey, and leave a lasting impact on the consumer. To make a lasting effect on your consumers and elevate your brand with motion design, here is what to focus on: Seeing Your Site from a User’s Point of View. Data Visualization.

Video 509
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Take Your Apps and Processes from Good to Great!

Perficient

Perficient has helped our clients take applications and systems from good to great by innovating the customer experience, creating a new process or optimizing an existing one, or enabling a new service for the organization. As a ‘thank you’ for submitting, you’ll receive a Perficient branded YETI tumbler.

Video 348