The Emmerich Group

DECEMBER 28, 2022

this episode, I’m going to show you how to take your already good customer experience and turn it into an experience your customers can’t help but talk about. The post How to Consistently Deliver WOW Customer Service [VIDEO] appeared first on Emmerich Financial. EVERY bank is facing these challenges.

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Video How To Customer Experience Community Bank 28

Perficient

FEBRUARY 23, 2021

Video Transcript: Paul Griffiths: Hey everyone, my name is Paul Griffiths. It can really be transformative to people’s lives, especially in areas and in communities where healthcare access is either limited or is non-existing. I’m a principal in the digital health strategy practice at Perficient.

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Community US Massachusetts Strategy 484

South State Correspondent

MAY 18, 2022

In this article, we explore the data around customer problem resolution and show why measuring associated metrics may be the most important thing you can do to be able to deliver on your value proposition of service. The Need To Improve Customer Problem Resolution. Why Customer Problem Resolution Matters.

social media 195

social media Training Customer Experience Community Bank 195

Abrigo

MAY 8, 2024

Takeaway 2 Generative AI models emulate data put into them to generate apparently new content such as text, images, audio, or video. They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI is seeing varied use cases in banking.

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Examples Fraud Resources Risk Management 221

Perficient

JANUARY 26, 2021

2018 Experience Award Winner. In the video below, Megan Jensen , solutions architect for Perficient’s Sitecore practice, talks Sitecore 10’s advanced audience segmentation features which deliver rich insight about your audience. Perficient has: 15 Sitecore MVPs (the most in North America).

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Training Community Leadership Strategy 322

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. How Banks Can Leverage: Niche markets abound in banking, and community banks are in the perfect position to create a following on a national level should they desire.

Innovation 195

Innovation social media Branding Marketing 195

Gonzobanker

NOVEMBER 29, 2016

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). Customer Transition.

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Gonzobanker

NOVEMBER 29, 2016

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). Customer Transition.

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Video Strategy Branch Strategies ATM 60

Cisco

JANUARY 10, 2023

Whether a community bank or a credit union, regional insurer, or multi-national financial institution, cross-functional engagement with champions, key influencers and ultimate decision-makers also helps to eliminate silos inherent in the financial services industry.

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Digital Strategies Strategy America Innovation 174

William Mills

APRIL 14, 2016

In part two of our Bankers as Buyers video interview, Jimmy Sawyers, Co-Founder of Sawyers & Jacobs, LLC, speaks with William Mills Agency’s Charlyne McWilliams to discuss EMV technology and its impact on customer experience in the U.S.

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Video Customer Experience Technology Community Bank 40

PYMNTS

JANUARY 4, 2019

According to one report , “When responding to questions, the skill can return answers in a variety of forms, including both as short and longer (“Go Long”) definitions, or as videos and images on Alexa devices with screens.” Prime members were able to stream 11 games via the Prime Video app for TVs and connected devices, including Fire TV.

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Video United States Google Customer Experience 123

Perficient

FEBRUARY 4, 2021

An accessible site can bring in additional customers and provide brand differentiation from your competitors. Many communities of people with disabilities are very close-knit and if your site is recognized as accessible, this ends up being a competitive advantage.

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UX Guidelines Compliance Study 531

PYMNTS

MAY 20, 2020

.” Profiling New York-based personalized coffee subscription service Trade Coffee , CEO Mike Lackman told PYMNTS he believes options like account pause help merchants create “…a sense of partnership with their community, particularly when subscribers are struggling with pandemic-related disruptions.

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Fraud New York Video Customer Experience 205

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” Brown said in a recent conversation with PYMNTS’ Karen Webster. “So So we led with technology.”.

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Innovation Data Examples Community Bank 318

Perficient

MAY 21, 2021

Perficient Bright Paths is a program designed to advance STEM education and career opportunities for underrepresented constituencies and communities. Editor’s Note: This post will be updated when Christina’s video is available). Learn More About Perficient’s Bright Paths. Bright Paths Project: Writing Stats App.

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Milwaukee Software Course Detroit 348

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. Next, because paid social can be limited in conversion rates, he switched to search and native ad strategies, including YouTube videos. They have tested, and they deliver a great experience.

Payments 176

Payments Customer Experience National Retail 176

Cisco

APRIL 12, 2022

According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location. The result is a desirable integrated omni-channel experience where branch staff have insight into customers’ needs.

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America Customer Experience Operations Survey 105

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. A video explaining the app can be found HERE. Sometimes just a graphics tool can help a banker win more loan business. In this article, we step through why it works and how you can get it.

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Tools Lending Online Training 195

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. A video explaining the app can be found HERE. Sometimes just a graphics tool can help a banker win more loan business. In this article, we step through why it works and how you can get it.

Tools 195

Tools Lending Online Training 195

PYMNTS

MAY 27, 2020

“Building a reputation is increasingly difficult in a world with social media platforms, review sites and live video options that allow consumers to share their opinions with millions of people with just a few clicks.

Online 151

Online Management social media Branding 151

Jeff For Banks

JULY 5, 2022

Staying indoors playing video games. So banks, even community banks like [bank name] must take a sharp pencil to prune their branch network to compete with the higher interest rates of online banks, make investments in people and technology, and deliver to their shareholders. Such as elevating the economic mobility of retail customers.

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Millennials Community Pennsylvania Community Bank 78

PYMNTS

OCTOBER 4, 2019

In addition, data and tech are at such a point that offering digital and mobile alternatives, and options for fitness-related classes, can be done in a seamless way — a way that includes a seamless payments experience, too. Our customers are coming in from the couch, or traditional gyms, or running,” he told Webster. Habits And Sushi.

Innovation 190

Innovation Community social media Operations 190

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 194

Fintech Community Regional Technology 194

Perficient

SEPTEMBER 29, 2020

Consider loyalty programs or your favorite video game. Or even Fitbit, which knows who you are and shares with your personally-built community. When a user arrives at their site or their app, the health system knows who they are and understands their preferences. These are the essence of stickiness. Personalization. Strong design.

social media 294

social media System Retail Online 294

PYMNTS

DECEMBER 13, 2019

“Solely meeting consumers with a traditional brick-and-mortar experience is a surefire way to become a victim of the retail apocalypse, and there are certainly enough tragic examples on record – from Toys R Us to Blockbuster Video – to prove that point.”.

Retail 138

Retail New York Tools Training 138

PYMNTS

APRIL 19, 2019

Narvar Concierge, a company that describes itself as “an intelligent customer experience platform that helps commerce companies simplify the everyday lives of consumers” – and which has about 600 retail clients – is also involved. ” Returns are playing bigger roles in other parts of retail, too.

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Retail Branding Online Video 146

PYMNTS

MAY 9, 2016

For anyone predisposed to say that it’s not, look no further than changes Amazon has made to Twitch, the video gaming-themed uploading community and loose social network platform. So, is it really out of the question to assume that Amazon isn’t going to let Facebook steal the show with chatbots and contextual commerce?

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Video Conference Customer Experience Course 100

South State Correspondent

OCTOBER 28, 2022

Any community bank that believes it can keep up and thwart millions of attacks per second is fooling itself. To the many community banks and fintechs that have tried creating a digital bank (or are thinking about this), the strategy is misaligned to its core. Each attack was from hundreds of thousands and even millions of locations.

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Conference Technology Las Vegas Trends 195

PYMNTS

OCTOBER 13, 2020

By way of example, he pointed to HSBC’s Omni collections offerings in Asia, which smooths the collections process — and offers a greater range of payments choice — across marketplaces and communities where the use of mobile devices to conduct commerce (and make payments) is high.

Fintech 190

Fintech Payments Customer Experience Examples 190

NCR

APRIL 4, 2018

The alternative for banks that are unable to achieve this successfully is closing unprofitable branches, but this is never a popular decision, and it’s one that always comes with the risk of negative publicity and reduced customer experience. The call for minimum banking requirements.

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Meeting Community Customer Experience Video 40

PYMNTS

APRIL 19, 2019

Narvar Concierge, a company that describes itself as “an intelligent customer experience platform that helps commerce companies simplify the everyday lives of consumers,” and which has about 600 retail clients, is also involved. Returns and Resales. Returns are playing bigger roles in other parts of retail, too.

Retail 101

Retail Branding Online Video 101

Gonzobanker

FEBRUARY 7, 2018

Sarver grew Alliance from a small $700 million community bank acquisition to a $20 billion powerhouse in less than 15 years. Related Videos. Related Videos. Watch Video. Watch Video. Watch Video. Watch Video. Source: Federal Reserve. 2018 Strategies for Bank Execs. 2018 Strategies for Bank Execs.

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Taxes Video Analytics Arkansas 75

PYMNTS

NOVEMBER 13, 2019

Drew Edwards, CEO of Ingo Money , recently sat down with PYMNTS for its latest Masterclass video discussion, and dove into the challenge of faster and real-time payments’ path to ubiquity. “That’s what’s driving adoption — is good, old-fashioned innovation around customer experience,” he added.

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Payments Cards Marketing Fintech 129

PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. Banking On The Customer Experience. The VR/AR Commerce Play.

Technology 171

Technology Retail Cards Customer Experience 171

BankInovation

JULY 21, 2020

Radius Bank reaches a national customer base through its digital channels and powers banking services for fintechs like Brex and NorthOne. It’s a business plan the former community bank, which was founded in 1987, spent years developing and continues to improve today. “As

Community Bank 59

Community Bank Community National Fintech 59

Gonzobanker

DECEMBER 17, 2021

Goes to Eric Sprink, Coastal Community Bank , Everett, Wash. Through all this, First Farmers has remained disciplined in performance and squarely focused on customers and community. Like how does that play into our communities? Since 2017, ROAE has grown from 7% to approximately 20% and ROAA has increased from.82%

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Fintech Strategy Leadership Lending 143

PYMNTS

APRIL 27, 2019

As it turns out, in the age of Netflix, Prime, Video, Hulu and YouTube, going to the movies is becoming a very different kind of experience. Alamo is also known for using its screen time differently than most chains: It shows first-run blockbusters, but also has theme nights arranged around series, genres and local fan communities. “We

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Payments Video Operations Texas 141