Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

Perficient

OCTOBER 26, 2022

It also supplies firms with deeper insight into their customer base, enabling them to suggest and sell the right products at the right time. In a study of 5,000 banking customers worldwide conducted by Censuswide , 29% of banking customers suggested that eliminating overdraft fees would help them make it through this high inflation period.

Data 275

Data Tools Training Cards 275

PYMNTS

OCTOBER 18, 2016

, “the times they are a-changin” — a sentiment that extends handily to gift cards. No longer confined to being silly (or maybe saccharine) cards tucked into envelopes, gifting can be a quick and painless digital pursuit. Such reasoning can stand in the way of moving to a really gratifying digital experience. Then, There’s 82.

Retail 100

Retail Cards Study Customer Experience 100

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

APRIL 15, 2020

The only way the industry can solve this growing and costly problem is through industry-wide collaboration between card issuers, merchants and card brands sharing purchase insight in real time through the channels consumers know and trust,” he added. The solution is now in place at a top five bank in the U.S. and globally. .

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

MARCH 10, 2020

For an important BNPL case study, we look to Australia, where Sydney-based market leader Afterpay has made such a splash that it’s changing the economy (sort of). The timing is good for BNPL brands, as physical retail stores struggle to stay relevant and eCommerce players try to crack the checkout conversion code.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. In the U.S.

Online 101

Online Fraud Branding social media 101

PYMNTS

MAY 20, 2020

False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS.

Fraud 130

Fraud Mobile System Data 130

PYMNTS

MARCH 26, 2019

If the consumer has a credit card saved with Amazon or Google, the company can charge the card with permission, so the consumer doesn’t have to go through the extra step of entering payment information during the ordering process. The Voice AI Market.

Technology 121

Technology Maine Study Google 121

Insights on Business

MARCH 6, 2019

AI implementation grew by 270% in the past four years, and 37% in just the past year, according to a 2019 Gartner study. Digitally reinventing themselves, financial services firms are leveraging AI to achieve superior customer experiences, create new revenue streams and lower costs. They permeated sessions at Think 2019.

Customer Experience 195

Customer Experience System Management Digital Strategies 195

Accenture

MAY 22, 2019

In fact, a recent Accenture study examined digital-focused banks versus the rest. Customer experience mastery is core to their business models. They just need to zero-in on selling the last-mile connectivity to provide solutions to corporate customers. No cash, check or credit card required.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

DECEMBER 23, 2016

This holiday season, studies say consumers are holding retailers to a higher standard than in past years. They want a seamless and enhanced shopping experience, and they also want those gifts sent fast (and perhaps they’re willing to pay for it ). Consumers have high expectations, and they only want more. And they weren’t stellar.

Retail 100

Retail Mobile Branding Customer Experience 100

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). LISNR Case Study. Customer Journey. Other Efforts.

Innovation 192

Innovation Retail Metro Case Study 192

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. As a result, internal morale suffers, and so does the customer experience. Customer Experience.

Customer Experience 94

Customer Experience Fraud Policies Training 94

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Instead, these processes have been integrated into the site’s existing shopping and payment experiences. Improving customer experiences was not the sole focus of 3DS 2.0’s s upgrades, however. For example, 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

AUGUST 29, 2016

“The loyalty industry needs a lifeline,” said Webster, by way of introduction, noting studies that have concluded that many loyalty programs rank poorly when measured in terms of both innovation and customer satisfaction. That, he said, lets companies promote their brand, create stronger partnerships and strengthen consumer loyalty.

blockchain 117

blockchain Study Industry Innovation 117

NCR

FEBRUARY 24, 2017

In the future, we can expect to see this channel expanding its functionality to include things like loading funds onto prepaid cards and buying train, flight or event tickets. Brand exposure. Coupled with increasing off-site deployment by banks, in future it will be even easier for customers to find a convenient ATM away from branches.”

ATM 85

ATM Customer Experience Examples Innovation 85

Celent Banking

MARCH 16, 2015

One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. Home Depot was an interesting case study. The retailer combines the in-store and app experience to enhance the customer buying process. This is the essence of an omnichannel experience.

Conference 100

Conference Retail Community Community Bank 100

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

FEBRUARY 28, 2020

The rest includes a number of other factors, like the number of accidents the drivers had, the type of card and the specific Metro area. It recently did a study that tested a free insurance program that allowed users to test-drive Metromile. These are the kinds of questions that we grapple with internally all the time.”.

Metro 217

Metro Arizona Pennsylvania Policies 217

PYMNTS

APRIL 19, 2018

They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. The finding comes from Tillster , which partnered with SSI to study how offering self-service kiosks impacts guest behavior. After talking with 2,000 restaurant customers across the U.S., Wendy’s is hardly alone.

Retail 102

Retail eBook Customer Experience Ohio 102

Lex Sokolin

DECEMBER 10, 2020

The case study of Shopify is case in point?—?the The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? an $1,895 pleasure. Yes, and No.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The case study of Shopify is case in point?—?the The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? an $1,895 pleasure. Yes, and No.

Branding 52

Branding Apple Capital US 52

PYMNTS

OCTOBER 4, 2017

Maybe both, as studies show a third of consumers never redeem their points, which creates a problem for loyalty program sponsors, since redemptions directly influence engagement behaviors and profitability. But then again, a lot of people aren’t paying attention. Or maybe the rewards programs aren’t enticing enough.

Strategy 102

Strategy Marketing Strategies Technology Customer Experience 102

PYMNTS

FEBRUARY 8, 2018

said an industry shift to digital makes sense, as there is “a brutal combination for insurance carriers right now,” where brand loyalty is on the decline. Those business’ retention has never been harder than it is today (we at PYMNTS would point you back to that Accenture study). We have your credit card on file.

Taxes 101

Taxes Payments social media Policies 101

PYMNTS

MAY 17, 2016

They were also a pioneering anchor store and an early driver of credit products for consumers with the installment loans they created — customer installment loans which gave cash-strapped consumers access to revolving lines of credit that grew the more they paid Sears. Sears sold off the Discover card in the early 1990s).

Retail 103

Retail Colorado Innovation Branding 103

NCR

JULY 1, 2016

In fact, according to new research, the balance of power has shifted between organizations and customers to the extent that payment innovation is now led more by consumers than industry. Debit and credit cards clinched second and third place after receiving 75 and 69 per cent of the vote, respectively.

Payments 49

Payments America Mobile Branding 49

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Also, drive-thru lanes with ITMs typically provide a better customer experience than transacting and communicating through the traditional vacuum tube system.

Video 60

Video Strategy Branch Strategies ATM 60

PYMNTS

DECEMBER 23, 2020

One report found that as of May, there had been a 54 percent increase in gift card and loyalty fraud compared to the previous month.”. The December 2020 Digital Fraud Tracker® is a study and compendium of highly effective fraud-fighting techniques. Yes, it’s a complex problem. It puts us in a bind.

Fraud 217

Fraud Study Cards Customer Experience 217

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Also, drive-thru lanes with ITMs typically provide a better customer experience than transacting and communicating through the traditional vacuum tube system.

Video 60

Video Strategy Branch Strategies ATM 60

PYMNTS

FEBRUARY 28, 2020

Mobile order-ahead is one humongous case study in adaptation, and the February 2020 Mobile Order-Ahead Tracker ® shows how some of the most delectable brands in food have been successful at it. MOA has several, as we discover in a study jointly done by identity verification firms Kount and Javelin Research.

Mobile 130

Mobile Case Study Customer Experience Study 130

Gonzobanker

JULY 28, 2014

In the LOS world, bankers have moved past using back office software to crunch debt-to-income ratios and are looking instead to create a unique borrowing experience for customers with ease of use and specific turn-around times as the central components of the bank’s brand.

System 102

System Lending Data US 102

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. You can read more about this digital customer onboarding story in the full media release. FICO Platform helps us to deliver that edge.”

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

FICO

SEPTEMBER 2, 2020

Delinquency rates on consumer loans and credit cards, which are currently being suppressed with government and bank support, are expected to increase rapidly. To give an example, 45% of credit cards all over the world are managed by the strategies in FICO's credit decision support system. into “connected decisions”.

Management 69

Management Customer Experience Risk Management Data 69

PYMNTS

MAY 5, 2016

Apple has taken the single-channel approach, driving the user experience primarily from its iOS. Android has adopted an open platform approach, which allows brands and the tech-savvy users of the world to customize the payments platform to function within their applications. initiative.

Mobile 100

Mobile Samsung Payments Apple 100

CB Insights

JANUARY 6, 2019

From supply chain and inventory improvements to new payment options, these brands are going all in on digital. Pilot testing of these centers is ongoing to collect data on how to improve in-store customer experiences. The primary focus on the iLab is to reimagine the role digital could play in the in-store customer experience.

Innovation 77

Innovation Retail Branding Technology 77

Insights on Business

NOVEMBER 1, 2018

IBM Safer Payments enables profiling behavior across channels and rapidly adapting the profile variables, rules, and models using the complete picture of the customer are critical to remaining effective and efficient. Customer experience demands real-time fraud resolution. Add new data types while running at full capacity.

Fraud 107

Fraud Management Software Data 107