Cisco

NOVEMBER 15, 2022

Venmo solved a problem of an individual wanting to pay another individual (or even small business) without having to use cash, check or even debit/credit card. The emergence of open banking has dramatically changed the way people and small businesses manage their money and interact with financial tools and brands.

Innovation 156

Innovation Security Data Innovation Strategies 156

PYMNTS

AUGUST 19, 2019

To serve a rising generation of parents who are used to direct-to-consumer (DTC) brands, eCommerce innovators are offering strollers via streamlined checkout and a business built around community. Through its strong community, Iobst says, the company has been able to receive product feedback and customer love immediately and directly.

Payments 116

Payments Branding Innovation Community 116

PYMNTS

JANUARY 8, 2019

There’s more to consumer life than purchase history — and more to card acquisition, too. Consumers want engagement and experiences, and issuers that can provide that can not only gain new customers, but keep tighter and more profitable holds on their cardholders. Cigar Experience. That is not going to change overnight.

Cards 140

Cards Software Regional Data 140

Independent Banker

OCTOBER 28, 2014

In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. says most community banks are gathering, monitoring and reporting data well from core areas.

Data 88

Data social media Community Bank Community 88

Perficient

MAY 28, 2020

If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. J oin our community for career tips, upcoming opportunities, and to keep up with all things Life at Perficient. According to our clients , our Pega team is top notch. Not ready to apply?

Leadership 467

Leadership Groups DC Management 467

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

How To Fraud Online Mobile 144

Gonzobanker

DECEMBER 19, 2022

As if that wasn’t enough, regulators took a sledgehammer to debit fee income with Reg II changes that will begin reducing card-not-present interchange fees starting in July 2023. In January, we were discussing crypto and the need to formulate customer crypto strategies. Acronym of the Year – CCCA (Credit Card Competition Act).

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

OCTOBER 6, 2015

While bankers may be a bit fatigued this year by articles about payments, the more enlightened Gonzo bankers are paying close strategic attention to the single most impactful payments trend in our industry: the shift from a plastic card to a “card-not-present” world. times faster than card-based transactions.

Cards 60

Cards Fraud Apple Google 60

Independent Banker

NOVEMBER 13, 2014

In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. says most community banks are gathering, monitoring and reporting data well from core areas.

Data 70

Data social media Community Bank Community 70

Fintech Labs Insights

MARCH 14, 2024

For financial marketers, especially those in credit unions and community banks, the biggest event of the year, The Financial Brand Forum , is just two months away. For the most part, early-bird (or very-early-bird) prices are still in effect, so you can easily save $1,000 or more on a pair of tickets.

Conference 15

Conference Fintech Marketing Las Vegas 15

PYMNTS

DECEMBER 1, 2016

“At the highest level, Verint’s mission is to help our customers optimize customer engagement using actionable intelligence,” said Ben Smith, senior vice president and general manager of customer experience solutions at Verint. “We Verint is a publicly traded company that generates over $1 billion in revenue.

Customer Experience 100

Customer Experience Retail Analytics Mobile 100

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 108

How To Fraud Mobile Online 108

Celent Banking

MARCH 16, 2015

The conference was full of community bankers discussing evolving business models and the pressures its placing on their ability to gather deposits. Customer centricity is forcing a convergence of traditionally segregated value propositions. How do community banks grow deposits in a climate of shrinking deposit share?

Conference 100

Conference Retail Community Community Bank 100

Gonzobanker

DECEMBER 22, 2020

And how did community banks and credit unions respond to the COVID craziness? Our clients showed banking at its best – obsessed with customer well-being, good corporate citizenship, and strong community focus. Jill is continually demonstrating just how loud a $300 million community bank can roar! Bravo Brett and team!

Idaho 172

Idaho Community Industry Strategy 172

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Customer Experience.

Customer Experience 95

Customer Experience Fraud Policies Training 95

Gonzobanker

DECEMBER 20, 2019

Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank. It was always clear how much Jones loves his credit union, his team and his community. Credit Union Lifetime Achievement Awards.

Idaho 148

Idaho Conference Data Marketing 148

NCR

MAY 9, 2017

As standalone fintech apps became popular, the new customer base for FIs has diminished. Most community banks and credit unions have only one app, their banking transaction app. In addition to branding, tips generated to improve the user’s score direct the user to HNB products, providing in-context customer acquisition.

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

PYMNTS

OCTOBER 5, 2019

“I didn’t even want to tell you, ‘I have fines,’” Penkert told the Journal of what she normally hears at work while collecting library fines from friends and family in the community, who usually wear a rather pained hangdog expression. But perhaps the scourge of library fines is migrating to the past.

Minnesota 188

Minnesota Oakland Indiana Customer Experience 188

Lex Sokolin

DECEMBER 10, 2020

The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? You could think of them as modern financial brands. Yes, and No.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? You could think of them as modern financial brands. Yes, and No.

Branding 52

Branding Apple Capital US 52

PYMNTS

MAY 26, 2016

This week, the nation’s restaurant community came together to explore the ways in which technology can help create new efficiencies in the store and with customers walking in. As technology evolves, so do restaurant customers’ expectations,” said Paul Langenbahn, president of NCR’s hospitality division.

Mobile 132

Mobile Payments Las Vegas Operations 132

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Goes to Eric Sprink, Coastal Community Bank , Everett, Wash. Through all this, First Farmers has remained disciplined in performance and squarely focused on customers and community. 82% to over 2.3% You tell us.

Fintech 143

Fintech Strategy Leadership Lending 143

PYMNTS

JANUARY 21, 2020

ARC), which says it “provides channel-agnostic tools and insights to help the global travel community connect, grow and thrive,” had taken a majority stake in nuTravel, described as a “leading developer of applications that provide airlines with online retailing solutions with enhanced features to support travel agency services.”.

Innovation 101

Innovation Millennials Trends Examples 101

NCR

MAY 9, 2018

million) in a new flagship branch in Manchester that aims to combine the services people expect from their branch with an environment that is more community-focused and convenient. Allowing employees to get out from behind desks and counters and have a more laid-back discussion with customers helps brands connect more effectively with them.

Apple 69

Apple Metro Community Examples 69

PYMNTS

APRIL 20, 2017

version of bots look like — and how will they help Messenger achieve that rather lofty goal of facilitating more meaningful and useful conversations between brands and consumers? The goal is to improve and up on-demand interactions to help answer account and card questions. So what does the 2.0 American Express. Western Union.

Groups 104

Groups San Francisco New York City Cards 104

CB Insights

AUGUST 23, 2018

JPM continues to improve its existing apps while also focusing on developing new ones (such as Finn) for future customers. JPM boasts an industry leading credit card network. With an elite rewards network, JPM is able to use its credit cards as a lever to attract and retain valuable clients. Branded cards.

Cards 76

Cards Mobile Strategy Branding 76

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. And, man, did it ever … with the Aliens -esque signs of bankers getting their brains sucked out (or was it minds being blown by presenters, not sure?). General Sessions.

Chicago 97

Chicago Retail Branch Design Training 97

CB Insights

DECEMBER 14, 2017

In the process, these brands, spanning everything from detergent to sneakers, are radically changing consumer preferences and expectations. These well-positioned startups are not just competing with some of the biggest retail brands in mattresses, razors, shoes, and more, by launching their own brands.

Video 78

Video Branding Company Strategy 78

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Teller cash and check transactions are on the downturn and are inversely following the growth of debit and credit cards across the United States.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Teller cash and check transactions are on the downturn and are inversely following the growth of debit and credit cards across the United States.

Video 60

Video Strategy Branch Strategies ATM 60

Fintech Labs Insights

APRIL 5, 2016

According the the Wall Street Journal , the acquisition will serve as a stepping stone to help Ally expand its services into wealth management, mortgages, and credit cards. billion in assets under management, will operate under the branding of Ally Financial. ” The deal is expected to close in Q3 of this year. TradeKing, with $4.5

Detroit 12

Detroit Florida Community Customer Experience 12

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. It’s time for banks to focus hard on marketing and the borrower experience. Kudos to Hope CEO Kevin S. Let’s energize this session!

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. It’s time for banks to focus hard on marketing and the borrower experience. Kudos to Hope CEO Kevin S. Let’s energize this session!

Utah 60

Utah System Community Marketing 60

William Mills

MAY 11, 2016

To get the customer, they offer a rewards program which is 1% rewards. Credit cards offer rewards but over 60% of payments are made on debit cards. Chip card reader for when customers are shopping online to improve security. Verifies the card and pushes that information onto the merchant. JC Ramey (VP, Bus.

Video 40

Video Mobile social media Analytics 40

FICO

JANUARY 9, 2019

FICO Xpress Mosel is available by downloading the FICO Xpress Community License. Financial institutions understand the need to tailor experiences to individual needs and personalize their interactions. However, only about 55% of organizations were expected to increase budgets for data analytics in 2017 [The Financial Brand].

Analytics 40

Analytics Fraud Training Data 40

PYMNTS

JUNE 20, 2016

Mobile order ahead pacesetters Starbucks and Taco Bell demonstrated the benefit of shifting checkout from in-store to online by putting it, quite literally, in the hands of their customers and transforming the customer experience enormously in the process. First, the glimmers. That’s magic.

Report 119

Report Payments Mobile Retail 119

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). People just might switch phone brands for Facebook. Currently, the neobanks generate about GBP 20 per user across all three brands. Neobanks grew up out of three themes.

Comparison 52

Comparison Fintech Lending Analysis 52