PYMNTS

JULY 17, 2019

In other words, digital innovation has been slow to arrive in the service world, a point demonstrated by recent PYMNTS research in collaboration with AEVI, and a new PYMNTS interview with Nicky Koopman, SVP of content and value-added services at AEVI. They might not feel like it’s something that relates to them,” she noted. Calls vs. Emails.

Innovation 147

Innovation Retail Online Tools 147

PYMNTS

JANUARY 21, 2019

Innovation is good, but flexibility and agility count, too — as does striking while it’s hot. Such trends, she continued, make it even more important for companies operating in the healthcare space to scale — and that’s another benefit of the DBI acquisition. “We Those are the trends that are happening the background.” Future Trends.

Innovation 167

Innovation Trends Technology Operations 167

PYMNTS

JULY 31, 2019

The image stems from about two or three centuries ago, when medieval superstitions were being seriously challenged by empirical thought, and the view has been reinforced countless times — even into the early 21st century if you look hard enough — by books, movies, TV shows and other methods of cultural communication. FinTech Partnerships. “The

Fintech 192

Fintech Innovation US Payments 192

PYMNTS

OCTOBER 27, 2019

Uber is testing out a service through Uber Eats that will allow customers to book culinary classes, Forbes reported. The rideshare giant introduced the experiment — called Uber Moments — in an email sent to its San Francisco customers, explaining that they can book an experience for the next month, scheduled until Nov.17.

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San Diego San Francisco Phoenix Austin 101

PYMNTS

JUNE 19, 2019

million in fresh funding, capital that will go toward “a B2B offering (that allows) individual travel agents at large online travel management companies and tour operators to offer a ‘seamless travel experience’ to their end customers, making the booking experience simpler, faster and cheaper.”.

Innovation 152

Innovation Industry United States Payments 152

PYMNTS

MAY 15, 2019

To help improve their operations, consumer services companies appear to have some very specific ideas about digital technology. The report also noted that many firms believe technology could also bolster their back-office operations. And tech companies are already working with retailers on payments innovation.

Innovation 112

Innovation Company Apple San Francisco 112

PYMNTS

JANUARY 26, 2021

Hong Kong’s travel and leisure booking platform Klook has closed a $200 million Series E funding round led by Aspex Management , with participation by Sequoia Capital China , SoftBank Vision Fund, Matrix Partners China and Boyu Capital , according to a press release.

Capital 241

Capital Maine Regional Innovation 241

PYMNTS

NOVEMBER 17, 2019

Sterling Bancorp announced that it has launched its new Innovation Finance Group , and has tapped veteran technology bankers John Hoesley and Josh Roberts to lead it. Before joining Sterling, Hoesley was at CIBC Bank USA with Josh Roberts, where the two established the Innovation Banking group in 2014.

Groups 116

Groups Innovation Capital Leadership 116

PYMNTS

SEPTEMBER 25, 2019

Coal, steam and oil helped to fuel the industrial revolutions we read about in history books. But as time passes and a new decade approaches – one that promises even higher levels of digital innovation and disruption – it’s becoming ever more clear that 5G mobile network technology will help power the so-called Industrial Revolution 4.0.

Innovation 160

Innovation Texas Video Mobile 160

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. Below, PYMNTS rounds up the latest examples of how AP innovators pull suppliers’ accounts receivable processes into the fold.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

DECEMBER 9, 2019

It’s also about the client experience — from before any service is booked, to their experience within the salon itself, and through to payment and rebooking. That means sitting seamlessly within the customer interaction from booking, through to payment and repeat booking. Wookey told Karen Webster in a recent interview.

Innovation 130

Innovation Payments Software Analytics 130

PYMNTS

SEPTEMBER 3, 2019

Two hundred and seventy-four years later, those words are the perfect framework for understanding what will define the next decade of innovation in payments and any ecosystem that touches it. Sometimes those innovations disrupted old models and players; other times they made them better and more efficient. The Invisible Innovators .

Innovation 223

Innovation Payments Branding Cards 223

PYMNTS

AUGUST 4, 2016

That ethos still holds sway throughout much of Airbnb’s global operations , but for a few weeks in Rio, that book has been shotputted out of the window. Bloomberg is reporting that, based on an index of Airbnb booking prices around the globe, lodgings in Rio de Janeiro have overtaken those in every other city around the globe.

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San Francisco Miami Operations Industry 100

PYMNTS

JUNE 21, 2019

After all, college is not only a place where many young men and women learn who they really are, but where operators of commerce, big and small, often find their next lucrative ideas. Mobile Innovation. Take one of the most recent examples, from Amazon. That leaves an opening for subscription commerce.

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Retail Innovation Mobile Course 100

Bank Innovation

JULY 10, 2018

If there is one way to describe Umpqua Bank’s innovation plans it would be “digital human,” according to the bank’s new CEO, Cort O’Haver. Digital human, as O’Haver explained, is the marriage of digital innovation with the physical retail banking experience. Coincidentally, it’s also the title of a Chris Skinner book.)

Innovation 218

Innovation Retail Operations Digital Banking 218

PYMNTS

AUGUST 21, 2020

“We had our drop-off in April, and then come May we saw a very quick rebound, Bryan Petro , chief operating officer of boat rental and charter marketplace GetMyBoat , told PYMNTS. How does a travel company increase bookings almost 4,000 percent in just four months in the middle of a global pandemic? Innovation By The Boatload.

Fraud 317

Fraud US Examples Tools 317

PYMNTS

JUNE 28, 2019

It often seems that technology makes retail innovation. It can be easy to forget that people are behind those innovations. Ive has earned a place in the history books, at least when it comes to the history of this particular era of retail. Dye and Hankey will report to Jeff Williams, Apple’s chief operating officer.

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Apple Innovation Retail US 116

Perficient

FEBRUARY 24, 2021

podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy. In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. In Episode 4 of the What If? Meet the Hosts.

Branding 441

Branding Case Study Digital Strategies Strategy 441

PYMNTS

AUGUST 13, 2019

The eCommerce operator recently announced that it is launching its Off-to-College store, geared toward college students and all of their shopping needs — be it furnishing a dorm room or purchasing class supplies. Take one of the most recent examples, from Amazon. That leaves an opening for subscription commerce.

Retail 127

Retail Innovation Course Trends 127

PYMNTS

NOVEMBER 14, 2019

The latest example of the power of those digitally-enabled innovative efforts comes from online freight marketplace operator Convoy. Founded in 2015, Seattle-based Convoy is among the biggest operators of online marketplaces that match truckers with shippers needing to move cargo,” the report said. Rowe Price Associates.

Innovation 116

Innovation Chicago San Francisco Seattle 116

PYMNTS

OCTOBER 30, 2020

Most of these chargebacks are legitimate requests — especially in the travel industry, where the pandemic canceled an untold number of travel plans — but some consumers might come up with elaborate excuses to avoid paying for something, like claiming fraudsters used their credit cards to book plane tickets when they just want to score free flights.

Operations 228

Operations Payments Compliance System 228

PYMNTS

NOVEMBER 14, 2019

Sports are big business around the globe, so it comes as no surprise that retail innovation constantly takes place within that industry, and in combination with payments. The company assigns a manager to oversee operations at each site as well as food runners if the venue’s staff cannot handle delivery.

Mobile 129

Mobile Innovation San Jose Iowa 129

PYMNTS

JUNE 20, 2019

In this case of retail innovation, that comes down to a former Snap executive taking on Amazon with the launch of a new eCommerce platform. The company is aiming to compete directly with Amazon , which launched its online Brazilian operations in 2012.

Retail 125

Retail Innovation Online Taxes 125

BankUnderground

JUNE 16, 2021

In part this reversal responded to another historical lesson drawn from Reinhart and Rogoff’s 2009 book This Time is Different about the threshold of debt/GDP beyond which risks of further financial instability increased. This shows that history can deliver contradictory advice; the academic debate about this threshold continues.

Examples 128

Examples Policies United States Exercises 128

PYMNTS

FEBRUARY 21, 2020

Some consumers may wish to travel with their pets or book a room that accommodates their disabilities, for example, while others may want to ensure that the homeshares they are renting are LGBTQ-friendly before finalizing their itineraries. Developing trust between renters and hosts means successfully overcoming familiar challenges.

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Security Fraud Examples Payments 225

PYMNTS

NOVEMBER 5, 2020

which had the innovative idea in 1848 that people might want a way to purchase mail-order jewelry. He was the first in a long time of innovators who realized that taking out the middleman and selling direct to consumer (D2C) allowed him to undercut stores on price. Dueling Toy Books. The first U.S. And they did — for a while.

Retail 171

Retail United States Chicago US 171

PYMNTS

JUNE 21, 2016

The effort provides innovative early-stage startups with access to an immersive six-month program where they receive guidance and support from MasterCard on scaling their operations and entering new markets and industries. “It’s not a random set of companies.

Innovation 103

Innovation Groups Operations blockchain 103

PYMNTS

NOVEMBER 12, 2020

as well as 21 European Union (EU) countries — sent a letter to antitrust regulators asking that they throw the book at Google as fast as possible. Report: Strategic Payment Investments Give FIs, FinTechs Innovative Payment Options. A group of 165 companies and industry associations — from the U.S. and Canada.

Google 193

Google Payments Regulation Branding 193

PYMNTS

JANUARY 12, 2021

Payment operations software company Modern Treasury raised $38 million through an Altimeter Capital-led Series B funding round, according to a Tuesday (Jan. In terms of payment innovation, the company notes that real-time payments (RTP) account for over 6 percent of its volume. 12) announcement.

Payments 182

Payments United States Software California 182

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. At the same time, tomorrow’s leadership will have little to do with “book smarts.”

Leadership 158

Leadership Industry Management Resources 158

PYMNTS

AUGUST 2, 2019

The digital human will integrate with Serko’s existing Zeno online travel booking platform. Powered by FaceMe’s Intelligent Digital Human platform and Serko’s Zeno, each user [sic] can have a personal assistant to provide a seamless booking experience unlike anything seen before,” said FaceMe CEO Danny Tomsett in a statement.

Online 122

Online Technology Operations Tools 122

PYMNTS

MAY 3, 2020

The lawsuit by SC Innovations, Sidecar’s successor, has been allowed to go forward by Judge Joseph Spero in San Francisco. The lawsuit also says Uber would secretly book and cancel rides on competitors’ apps. Also, in London, Uber was stripped of its licensing to operate over concerns about false identities and safety on the app there.

San Francisco 174

San Francisco US Innovation Regulation 174

PYMNTS

FEBRUARY 6, 2020

Gross bookings of $18.1 billion were better than the $18 billion analysts had expected, up 28 percent, while within that number, ride-sharing bookings were $13.2 Uber for Business has seen gross bookings surge to $1.2 Drilling down into the numbers, monthly active platform customers were 22 percent to 111 million.

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United States Conference Regional America 180

Abrigo

OCTOBER 17, 2022

Wayne leaves the company in a great position to continue to innovate, create value for customers, and provide growth opportunities for employees,” said Park Durrett, Managing Director of Abrigo investor Accel-KKR, when asked about Wayne’s plan to retire.

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Texas Leadership Austin Raleigh 370

PYMNTS

MAY 11, 2020

The service will also aid those looking to purchase tires and book installation appointments on vehicles. The press release states that EDGE will allow clients to purchase tires online, using a partnership with thousands of Bridgestone Retail Operations locations, including Firestone Complete Auto Care and Tires Plus.

Analytics 150

Analytics Community Industry Tools 150

PYMNTS

AUGUST 14, 2017

It’s an inspiring story — and one that gets many an innovator out of bed to fight the good startup fight, even in the face of insurmountable odds. When Amazon was just about selling books online, its competition was the physical bookstore. But Amazon has long since blown past its days of selling books and CDs.

Innovation 109

Innovation Online Google Millennials 109

PYMNTS

APRIL 10, 2020

Financial technology innovation has opened the doors to massive transformation of corporate finance departments. While flashy corporate FinTech is exciting, innovation efforts have rarely focused on a mainstay of corporate finance teams: the financial close process, a crucial, but continually outdated function.

Data 219

Data Technology Operations Innovation 219