South State Correspondent

MAY 25, 2022

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness. Problem Resolution.

Customer Experience 195

Customer Experience Survey Examples Branding 195

Perficient

MARCH 3, 2023

In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility , we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk.

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blockchain Management Regulation Resources 275

South State Correspondent

JANUARY 23, 2023

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience.

Tools 370

Tools Examples Analysis Data 370

Perficient

AUGUST 31, 2020

You are probably seeing the pain points for both your contact center and your customers more clearly than ever. You can find plenty of blogs and articles discussing all the ways COVID has caused disruption in the customer engagement space: long waits, remote agents, overwhelmed capacity, and on-premise limitations to name a few.

Innovation 369

Innovation Video Strategy Customer Experience 369

Insights on Business

JUNE 25, 2018

Subject matter experts share their experiences with IBM clients on how they’re changing the way they operate in the industry—implementing projects across cloud, AI, security, and blockchain, and finding new ways to partner with FinTechs. Want more articles about technology transforming financial services? By Nicholas Rogers.

Fintech 111

Fintech Technology Industry Customer Experience 111

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks were looking to install more automation to lower operating costs. However, banks differed in how to get there.

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Conference Retail Community Bank Technology 195

Abrigo

JUNE 14, 2017

It also “promote[s] a higher standard of trust with customers,” and provides an efficient and affordable “approach to innovation,”especially now that these partnerships are becoming increasingly popular among banks, says René Lacerte in a recent Forbes article. Do customers want a faster or more user-friendly approval cycle?

Fintech 170

Fintech Software Lending Millennials 170

South State Correspondent

MARCH 14, 2024

In this article, we want to go deeper to show how by increasing your planning horizon, you can increase your long-term performance. 1 invested in finding a new customer usually returns about 9% for a consumer customer. Increasing loans by 7%, providing a better customer experience or growing deposits is far from strategic.

Innovation 195

Innovation Strategy Capital Comparison 195

The Financial Brand

FEBRUARY 11, 2024

This article GenAI: Banking’s Best Offense in Challenging Times appeared first on The Financial Brand. IBM research explores the immense yet balanced potential of generative AI across innovating customer value, optimizing operations, and managing risks.

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Branding Innovation Operations Management 25

South State Correspondent

AUGUST 10, 2023

In this article, we argue why banks should consider a modern core system in the form of a sidecar as part of their long-term strategy. Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds. This daily reconciliation process is no small feat. A typical community bank may pay $1.5M

System 195

System Examples Operations Data 195

South State Correspondent

OCTOBER 26, 2023

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. It’s a whirlwind of education, deal-making, eating, and hugging.

Conference 221

Conference Las Vegas Fraud Case Study 221

South State Correspondent

OCTOBER 12, 2022

While “customer delight” is a worthy goal, few banks should focus on the concept. Instead of trying to “Wow” your customer, in this article, we present the “time-on-task metric” (and its companion, the Customer Effort Score (CES) framework) and detail not only why it matters but why it can change the course of your bank.

Study 195

Study Examples Branding Survey 195

South State Correspondent

MARCH 23, 2022

Their secret – fanatical customer service. This article looks at how this bank does it and provides a step-by-step breakdown of how you can incorporate their lessons into your bank to create outsized financial performance and differentiate franchise value. In December 2021, a Brazilian bank, Nubank, went public in the U.S.

Branding 221

Branding social media Strategy Data 221

PYMNTS

JUNE 8, 2016

And you’ll be able to examine how CA’s payment security solutions have helped those banks decrease eCommerce fraud, increase revenue, reduce card operations costs and, most importantly, improve their cardholders’ overall online shopping experience. – Is your data at the center of your security strategy? Hannah Preston.

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CA Payments Security Customer Experience 100

Celent Banking

JANUARY 20, 2017

Customer Experience. Operations and Risk. As for what you can expect between now and April 4 in Boston, look for a series of articles from the Celent analyst team highlighting some of the many insights that we’ve gleaned along the way. Legacy Transformation / IT Platform Innovations. Emerging Innovation.

Case Study 100

Case Study Boston Innovation Massachusetts 100

Jeff For Banks

DECEMBER 27, 2022

4) Will it improve the customer experience (and extend customer longevity, shorten sales cycles, improve pricing power)? And, as you will note from the rest of this article, 6) Longevity of solution(s) provider. Of the seven Finovate Fall 2017 Best of Show, three continue to operate independently.

Innovation 78

Innovation Fintech Conference Austin 78

Celent Banking

FEBRUARY 24, 2017

This is the fifth article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Operations and Risk. For more information on how the Model Bank Awards have evolved, see the first two pieces from Dan Latimore and Zil Bareisis. Legacy Transformation / IT Platform Innovations.

Innovation 114

Innovation Boston Technology Meeting 114

NCR

OCTOBER 5, 2016

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?”

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

Abrigo

MAY 5, 2022

Would you like other articles like this in your inbox? Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. And all release a new episode at least monthly. Takeaway 2 With 2.8

Community 195

Community Lending Maine Resources 195

FICO

SEPTEMBER 27, 2022

This promises both significant cost advantages and faster processing and thus a better customer experience. In order for banks to be successful with digitalization and the use of AI, a number of prerequisites must be met, which I would like to outline in this article. Thesis 1: Digitalization Requires New Skills.

Analytics 52

Analytics Strategy Operations Google 52

Independent Banker

AUGUST 31, 2021

For us, payments became a key focus at the start of 2019,” says Kathy Strasser, IncredibleBank’s executive vice president, chief operating officer and chief information officer. “We Here are a few recent Independent Banker articles to read: Central bank digital currency. Dive into payments trends. Cryptocurrency.

Trends 91

Trends How To Payments Community Bank 91

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. We know you like this one, have you tried these four others?’”.

Data 296

Data social media Tools Analytics 296

FICO

JUNE 28, 2016

Chances are excellent that you have amassed a great deal of quantitative and qualitative data about your customers: demographic, transactional, social, behavioral, perhaps even emotional. Becoming more adept at slicing and dicing that data in ways that help you make better operational and business decisions is critical.

Data 75

Data Customer Experience Examples Analytics 75

PYMNTS

FEBRUARY 25, 2016

” Victoria’s Secret currently operates 3,000 retail stores globally, with 99 percent of those reportedly being cash flow-positive, according to another CNBC article. Operated under parent company L Brands, whose stock reached an all-time high of more than $100 in early Nov. locations not carrying the full product offering.

Branding 100

Branding New York City Retail Online 100

Abrigo

MARCH 4, 2022

Synthetic ID fraud is growing quickly and hurts FIs and customers Knowing the schemes associated with synthetic identity fraud and how criminals avoid detection can help minimize losses. Would you like other articles like this in your inbox? Takeaway 2 Estimated to increase to $2.42

Fraud 195

Fraud Cards Software Trends 195

CB Insights

SEPTEMBER 21, 2017

A Google search for the “Amazon of insurance” yields over 78 million results, topped by articles with grandiose titles like “Will Google or Amazon offer one-click life insurance?” ” or “What Amazon can teach auto insurance carriers.” ”

Branding 34

Branding UX Google Strategy 34

Jeff For Banks

JUNE 25, 2020

If you read my articles, watch my videos, or have heard me speak you know I'm a big proponent of the Marketing function taking a more prominent role in banks because customer acquisition and the customer experience has changed so much in the past decade. They often hear of the campaign on the radio while driving home.

Marketing 78

Marketing Trends Survey Management 78

NCR

JANUARY 25, 2017

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?”

Customer Experience 40

Customer Experience ATM Technology Millennials 40

FICO

MAY 19, 2020

A number of articles have already been published showing this is already happening. As anti-fraud professionals, we should: Be aware of increased account takeover and customers susceptible to scams and help by educating our customers ( Here is some recent advice and tips for consumers ). Card Fraud. by Adam Davies.

Fraud 52

Fraud Management Handbook Cards 52

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Yet it’s a growth business looking to attract more customers, which means the team must do things smarter and more efficiently. A truly agile operating model.

Leadership 79

Leadership Case Study Innovation Online 79

South State Correspondent

JANUARY 30, 2024

In this article, we partner with Gartner to look at 2024 key IT metrics and provide strategic insight into how much your bank should be spending on IT. Bank IT Spending as a Percent of Operating Expenses Looking at IT bank spending against operating expenses provides bank executives with another benchmark view.

Capital 195

Capital Operations Customer Experience Comparison 195

FICO

MARCH 29, 2018

Communications Service Providers are competing on customer experience powered by data, advanced analytics and connected decisions. In this third and final article of our series, we take a look at how embedding real-time analytics can lead to higher customer satisfaction.

Customer Experience 55

Customer Experience Analytics Data Operations 55

NCR

JANUARY 25, 2017

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?”

ATM 40

ATM Customer Experience Millennials Technology 40

South State Correspondent

MAY 9, 2022

This article looks at the seven strategic questions you need to answer before acquiring any piece of technology. Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? The result is two different customer experiences that cannot be brought together.

Technology 195

Technology Customer Experience Data Training 195

South State Correspondent

MAY 1, 2024

This article highlights Gentle Monster’s five-step process that might change how you look at the future. NuBank has generated unprecedented customer growth on the back of their marketing, customer experience and new product design strategy. months, including an annual operating cost.

Innovation 195

Innovation social media Branding Marketing 195

Gonzobanker

NOVEMBER 29, 2016

Also, drive-thru lanes with ITMs typically provide a better customer experience than transacting and communicating through the traditional vacuum tube system. In our recent study, The Quest for Video Teller ROI , none of the financial institutions that have implemented ITMs experienced any measurable customer runoff.

Video 60

Video Strategy Branch Strategies ATM 60

FICO

NOVEMBER 30, 2022

Here’s how to strike a balance that delivers long-term benefits for customers' financial health. In my recent Forbes article , I explored a vision for the future of retail banking where the customer’s complete financial wellness is at the center of decision making. FICO Admin. Tue, 02/18/2020 - 14:57. by Bill Waid.

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Retail Data Analytics Fraud 52