Article Customer Experience Operations User Experience 
Abrigo
DECEMBER 22, 2023
Takeaway 3 Articles specific to small community banks were among the most-read blogs, with best practices for construction lending at the top of the list. Articles on creating a sound credit risk rating system and preparing for the possibility of new requirements such as the CFPB ruling were among the most-viewed throughout the year.
FICO
MARCH 20, 2018
Communications Service Providers are competing on customer experience powered by data, advanced analytics and connected decisions. In this second article of my series, we’ll look at customer experience scenarios that can be improved by advanced analytics and how CSPs could and should take a more customer-led approach.
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Perficient
AUGUST 31, 2020
You are probably seeing the pain points for both your contact center and your customers more clearly than ever. You can find plenty of blogs and articles discussing all the ways COVID has caused disruption in the customer engagement space: long waits, remote agents, overwhelmed capacity, and on-premise limitations to name a few.
Gonzobanker
APRIL 26, 2023
This article defines the critical nature of payment systems along a financial institution’s transformation journey and explores when a payment hub makes sense as a solution to an oft-fragmented collection of systems for processing ACH, wires, checks, P2P, and instant payments. What Should Banks Do Now, Now That the Fed Is Launching FedNow?
South State Correspondent
JULY 19, 2023
Even if you are not a bank marketer, this article is worth a read to understand AI’s capabilities. If you ever complained that your bank marketing department was under-resourced, this article is your pathway to explosive productivity. Bank marketing AI is ground zero to showcase the transformation that is already taking place.
NCR
SEPTEMBER 5, 2017
Providing a frictionless redemption experience should also be a top priority for loyalty program operators. 46 percent of loyalty program members in the US say they’d appreciate a simpler user experience when redeeming rewards. For consumers, simplifying the user experience also means making payment easier.
Fintech Labs Insights
OCTOBER 31, 2016
As Daniel Latimore, senior vice president of Celent’s banking practice, said in an interview with CNBC , “Though many banks have bots with some level of artificial intelligence, the customer experience has not always been great. Bank of America had a lot of consumer usage data to draw upon while it was building Erica.
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