NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Nevertheless, understanding the technology is crucial. Even if a financial institution isn’t yet using the technology, it can learn from peers.

Examples 222

Examples Fraud Resources Risk Management 222

FICO

MARCH 20, 2018

Communications Service Providers are competing on customer experience powered by data, advanced analytics and connected decisions. In this second article of my series, we’ll look at customer experience scenarios that can be improved by advanced analytics and how CSPs could and should take a more customer-led approach.

Customer Experience 40

Customer Experience Analytics User Experience Data 40

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. In recent years, product selection, advisory, technology, and a commitment to help support growth have jumped up in importance.

Conference 195

Conference Retail Community Bank Technology 195

Perficient

MARCH 3, 2023

In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility , we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk.

blockchain 275

blockchain Management Regulation Resources 275

Perficient

JULY 13, 2022

A July 8 th Barron’s article highlighted the ugliness that is coming to the auto finance industry. Now is the time for auto lenders to address their debt collection operations. Millions of consumers who took advantage of these assistance programs are now at higher risk for default. We know it works.

Meeting 275

Meeting Marketing Operations Strategy 275

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

South State Correspondent

MARCH 14, 2024

In this article, we want to go deeper to show how by increasing your planning horizon, you can increase your long-term performance. 1 invested in finding a new customer usually returns about 9% for a consumer customer. and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell.

Innovation 195

Innovation Strategy Capital Comparison 195

South State Correspondent

JANUARY 23, 2023

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience.

Tools 370

Tools Examples Analysis Data 370

Insights on Business

JUNE 25, 2018

Everyday there is a new hot topic or a new application of an existing technology that is reshaping the industry. But while the industry was first focused on disparate projects to quickly implement new technologies, recently there has been a shift to construct new business architectures and bring these technologies into an ecosystem.

Fintech 111

Fintech Technology Industry Customer Experience 111

Abrigo

JUNE 14, 2017

Technology partners offer much more than just software to banks; a fintech partnership provides delivery channels, convenience, corporate governance , advisory services, and industry data. Software solutions can both make your team more efficient and improve the customer experience. Are customers requesting new products?

Fintech 171

Fintech Software Lending Millennials 171

Gonzobanker

APRIL 26, 2023

This article defines the critical nature of payment systems along a financial institution’s transformation journey and explores when a payment hub makes sense as a solution to an oft-fragmented collection of systems for processing ACH, wires, checks, P2P, and instant payments.

Payments 148

Payments System Fraud Resources 148

Perficient

AUGUST 31, 2020

You are probably seeing the pain points for both your contact center and your customers more clearly than ever. You can find plenty of blogs and articles discussing all the ways COVID has caused disruption in the customer engagement space: long waits, remote agents, overwhelmed capacity, and on-premise limitations to name a few.

Innovation 369

Innovation Video Strategy Customer Experience 369

Abrigo

MARCH 24, 2021

Would you like others articles like this in your inbox? Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences.

Lending 221

Lending Technology Survey Examples 221

South State Correspondent

OCTOBER 26, 2023

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. It’s a whirlwind of education, deal-making, eating, and hugging.

Conference 221

Conference Las Vegas Fraud Case Study 221

South State Correspondent

JULY 19, 2023

Even if you are not a bank marketer, this article is worth a read to understand AI’s capabilities. If you ever complained that your bank marketing department was under-resourced, this article is your pathway to explosive productivity. Bank marketing AI is ground zero to showcase the transformation that is already taking place.

Marketing 195

Marketing Training Video Tools 195

PYMNTS

JUNE 8, 2016

Find out how to leverage innovative, already-available technologies during this evolution in the payments industry. This live digital discu ssion will explore the following topics: – Are you future-proofing your eCommerce operations? Solution Strategist, Payment Security Division, CA Technologies. Hannah Preston.

CA 100

CA Payments Security Customer Experience 100

South State Correspondent

AUGUST 10, 2023

In this article, we argue why banks should consider a modern core system in the form of a sidecar as part of their long-term strategy. Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds. However, modern cores utilize open-sourced technology.

System 195

System Examples Operations Data 195

South State Correspondent

MARCH 23, 2022

Their secret – fanatical customer service. This article looks at how this bank does it and provides a step-by-step breakdown of how you can incorporate their lessons into your bank to create outsized financial performance and differentiate franchise value. As a result, the Average Cost to Serve Per Active Customer dropped 20.4%

Branding 221

Branding social media Strategy Data 221

Celent Banking

FEBRUARY 24, 2017

This is the fifth article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Operations and Risk. The goal of these packages is to offer a business owner every piece of business functionality and technology they would need to grow their business. Emerging Innovation.

Innovation 114

Innovation Boston Technology Meeting 114

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

Jeff For Banks

DECEMBER 27, 2022

Anxiety from outsiders promoting newfangled technologies that must be adapted in order for their bank to be relevant. Anxiety from insiders chiding them to innovate because this customer or that customer asked about some piece of technology their other bank has. Among bankers, there is anxiety. 5) What is the cost?

Innovation 78

Innovation Fintech Conference Austin 78

South State Correspondent

OCTOBER 12, 2022

While “customer delight” is a worthy goal, few banks should focus on the concept. Instead of trying to “Wow” your customer, in this article, we present the “time-on-task metric” (and its companion, the Customer Effort Score (CES) framework) and detail not only why it matters but why it can change the course of your bank.

Study 195

Study Examples Branding Survey 195

Abrigo

MAY 5, 2022

Would you like other articles like this in your inbox? Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry. Takeaway 2 With 2.8

Community 195

Community Lending Maine Resources 195

South State Correspondent

JUNE 27, 2023

This article explains what ISO 20022 for banks is, how it is different, and what it can do for your bank. Operational Efficiency : By using a common standard, banks can streamline their operations, reduce complexity, and simplify their infrastructure.

System 195

System Data Examples Payments 195

NCR

OCTOBER 5, 2016

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?”

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

FICO

SEPTEMBER 27, 2022

In order not to miss the boat of the rapid technological developments, financial institutions need to know where their digitalization journey should go and how they want to use the innovative technologies in a focused manner. This promises both significant cost advantages and faster processing and thus a better customer experience.

Analytics 52

Analytics Strategy Operations Google 52

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. The technology is there; firms just have to make use of it.

Data 296

Data social media Tools Analytics 296

South State Correspondent

MAY 2, 2022

As a result, bankers love the idea of a sales funnel – put enough prospects at the top of the funnel, and a certain number of customers will fall out the bottom. Add more resources, and you get more customers. Here is a fun exercise – Ask a bank product team, “How do you grow customers?” It is easy to understand.

social media 195

social media Management Marketing Resources 195

Independent Banker

AUGUST 31, 2021

“With headlines just constantly coming out, it’s so critical for bankers to look to the resources that are available to them to help them filter out the noise,” says Brian Laverdure, vice president of payments and technology policy at ICBA. Here are a few recent Independent Banker articles to read: Central bank digital currency.

Trends 91

Trends How To Payments Community Bank 91

Gonzobanker

DECEMBER 20, 2019

There is an understanding that technology and fintech are going to cause radical change, but the how, how big and when are still very unclear. A finance pro who was not afraid of technology, Trylko brought respect and class to every endeavor he undertook. Its Baldrige-winning tenacity on customer experience is legendary and consistent.

Idaho 148

Idaho Conference Data Marketing 148

NCR

JANUARY 25, 2017

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?”

Customer Experience 40

Customer Experience ATM Technology Millennials 40

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. A truly agile operating model. PaaS also helps speed time to market because it reduces barriers from idea to production, which means new products get to customers faster.

Leadership 79

Leadership Case Study Innovation Online 79

Gonzobanker

NOVEMBER 29, 2016

machine technology with the advent of deposit automation and video teller capabilities. Video teller capabilities come in many different forms, and signing on for this new technology is far from a “no brainer” decision. Branch locations without ITMs typically require two to four employees to operate each branch for extended hours.

Video 60

Video Strategy Branch Strategies ATM 60

NCR

JANUARY 25, 2017

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?”

ATM 40

ATM Customer Experience Millennials Technology 40

Gonzobanker

NOVEMBER 29, 2016

machine technology with the advent of deposit automation and video teller capabilities. Video teller capabilities come in many different forms, and signing on for this new technology is far from a “no brainer” decision. Branch locations without ITMs typically require two to four employees to operate each branch for extended hours.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

JUNE 26, 2019

This article shares lessons learned and tells a few stories of real Conquerors that have realized a true impact from their CRM platform investments. As a quick disclaimer, none of the examples in this article are an endorsement of any specific software; multiple CRM solutions have been implemented across various Conquerors.

Idaho 129

Idaho Michigan System Lending 129