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Rethinking the Customer Experience: Themes from the 2017 Model Bank Submissions

Celent Banking

This is the third article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Articles from this week on will explore some of the broader themes within each category. Customer experience initiatives are typically the most numerous. Three themes stand out this year.

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Fintech Partnerships: A competitive advantage

Abrigo

Many banks and credit unions have found a path to growth via partnerships with fintechs. Technology partners offer much more than just software to banks; a fintech partnership provides delivery channels, convenience, corporate governance , advisory services, and industry data. Are customers requesting new products?

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The new wave of fintech: Enterprises into ecosystems

Insights on Business

FinTech is undeniably transforming banking and financial industries. Subject matter experts share their experiences with IBM clients on how they’re changing the way they operate in the industry—implementing projects across cloud, AI, security, and blockchain, and finding new ways to partner with FinTechs. By Don India.

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Insights and understanding – the key to customer experience?

NCR

Customer experience and the relationships consumers have with their banks have never been more important. Fintechs are carving out their niche in the financial services industry by making the needs and expectations of the modern-day consumer their number one priority. Image credit: iStock/Jirsak.

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The top lending & credit risk blogs of the year

Abrigo

Takeaway 3 Articles specific to small community banks were among the most-read blogs, with best practices for construction lending at the top of the list. Articles on creating a sound credit risk rating system and preparing for the possibility of new requirements such as the CFPB ruling were among the most-viewed throughout the year.

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Recap of Money 20/20 USA 2023 and 10 Banking Thoughts

South State Correspondent

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. It’s a whirlwind of education, deal-making, eating, and hugging.

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Customer Experience – How Service Focused Banks Measure Their Performance

South State Correspondent

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness. Problem Resolution.