Celent Banking

FEBRUARY 24, 2017

This is the fifth article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Legacy Transformation / IT Platform Innovations. Emerging Innovation. For more information on how the Model Bank Awards have evolved, see the first two pieces from Dan Latimore and Zil Bareisis.

Innovation 114

Innovation Boston Technology Meeting 114

Banking 4 Tomorrow

DECEMBER 24, 2014

2014 was the biggest year in FinTech by far with billions being invested globally, which is to be expected in a global growth sector. But how much was invested globally in FinTech this year? It depends on how you classify FinTech.

Customer Experience 106

Customer Experience Google Fintech Innovation 106

South State Correspondent

OCTOBER 26, 2023

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. It’s a whirlwind of education, deal-making, eating, and hugging.

Conference 221

Conference Las Vegas Fraud Case Study 221

Abrigo

MAY 5, 2022

Would you like other articles like this in your inbox? Breaking Banks Breaking Banks , billed as the #1 global fintech podcast and radio show, began in 2013 and is hosted by media firm Provoke.fm. Weekly episodes highlight innovators and industry players driving innovation in the financial services industry.

Community 195

Community Lending Maine Resources 195

Jeff For Banks

DECEMBER 27, 2022

Anxiety from insiders chiding them to innovate because this customer or that customer asked about some piece of technology their other bank has. For example, if you empower employees to present innovation ideas to your executive team or a committee, do so in a systematic way. Among bankers, there is anxiety.

Innovation 78

Innovation Fintech Conference Austin 78

PYMNTS

APRIL 20, 2017

Market entrants are looking to disrupt across a range of segments of the banking industry, but SME finance has become a popular target for these innovators. It seems that every few weeks another FinTech is seeking a banking license in the U.K. This digital approach also enables challenger banks to make new uses out of customer data.

Compliance 110

Compliance Innovation social media Lending 110

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. AI, payments, data, and other aspects of innovation are dropping behind the scenes. To the many community banks and fintechs that have tried creating a digital bank (or are thinking about this), the strategy is misaligned to its core.

Conference 195

Conference Technology Las Vegas Trends 195

Banking 4 Tomorrow

APRIL 13, 2015

Articles Blogs Customer Experience Future of Banking Payments Retail Banking Technology Innovation Betterment Chase experience features FinTech Jaime Dimon Lending Club mBank Moven process products' However, when we […].

Customer Experience 40

Customer Experience Lending Innovation Fintech 40

PYMNTS

JANUARY 1, 2019

When did we start organizing tracks at FinTech conferences on the basis of individual technologies rather than industry challenges and opportunities? Surely, we should first focus on the issues we want to address — faster payments, account takeover, and customer experience — then explore how we do it. Return to the Customer.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

Independent Banker

AUGUST 31, 2021

How do you navigate the constant churn of innovations or disruptors? Experts point to a strategy built on customer input and relationship-building. The financial services industry is acting on this digital demand, incorporating fintech solutions, instant payments offerings and crypto banking products. The customer connection.

Trends 91

Trends How To Payments Community Bank 91

William Mills

JANUARY 25, 2018

Sample findings include: James Van Dyke, CEO of Futurion, says that large Customer Experience (CX) projects take 21.5 Future Innovations. Contributed Articles. Fraud Prevention. Compliance. Branch Technologies. Community Banks. Lending/Risk Technologies. Artificial Intelligence (AI). Interactive Assistants.

Report 40

Report Technology Innovation Atlanta 40

Digital Growth Institute

JULY 12, 2023

This paradigm shift holds immense potential for reshaping the financial landscape by fostering shared value, enhancing the customer experience, and driving technological innovation. The top 3 insights from this article: Collaboration is a key strategy of growth.

Strategy 15

Strategy Innovation Customer Experience Security 15

South State Correspondent

AUGUST 10, 2023

In this article, we argue why banks should consider a modern core system in the form of a sidecar as part of their long-term strategy. Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds. This stifles innovation. This daily reconciliation process is no small feat.

System 195

System Examples Operations Data 195

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Today, the UBank team continues to challenge itself to think about what it can do next for its customers, but it’s not looking to drive innovation with more people.

Leadership 79

Leadership Case Study Innovation Online 79

William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience. Download the full report here.

Report 40

Report social media Customer Experience Industry 40

South State Correspondent

NOVEMBER 9, 2023

With the rise of data, generative AI, personalization, instant payments, embedded banking, and traditional AI, the customer experience in banking is now often better through digital channels. Up to this point, if you could speak to a human, banking was easier. In the last year, this has started to change.

Trends 195

Trends Technology Fraud Data 195

Gonzobanker

DECEMBER 20, 2019

There is an understanding that technology and fintech are going to cause radical change, but the how, how big and when are still very unclear. Its Baldrige-winning tenacity on customer experience is legendary and consistent. It is an innovator with tech (e.g., GonzoBankers, 2019 was a year of extremes.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

JUNE 15, 2016

As of the writing of this article, over 6 million people have watched one woman’s giddy excitement, and those numbers highlight both the promise and problem with user-generated content. In past weeks the situation has been the polar opposite, as 97 percent (or more) has been tied to FinTech. So what drove the reversal?

Branding 100

Branding Video Mobile Bitcoin 100

Gonzobanker

MARCH 9, 2016

Between the dominant national banks in America and the hundreds of fintech startups aimed at disrupting our industry, there lies a group of resilient mid-size financial institutions. Accenture has urged banks to embrace an “outside-in strategy to reinvent customer experience in the age of digital banking.” Top down innovation.

National 60

National Innovation San Francisco Industry 60

FICO

OCTOBER 26, 2021

As an article in CU Insight put it, “When credit unions misidentify or overlook their actual best members, they fail to value them correctly, and lack good insight into their behaviors and preferences. But the reality is that credit unions are still competing for customers in the same market as big banks and FinTechs.

Analytics 52

Analytics Community Branding Data 52

FICO

APRIL 21, 2020

More Contactless Customer Experiences. We’ll likely see businesses continue certain practices for having less physical contact with their customers, as well as less contact among fellow customers themselves. An article by American Banker calls it “The Rise of the Invisible Bank.” But we can rebuild.

Community Bank 75

Community Bank Community Lending Fraud 75

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Innovation Showcase & Global Innovation Awards. General Sessions. Reminded us of how Lee Scott said Walmart would be the banker’s friend last year.

Chicago 98

Chicago Retail Branch Design Training 98

Gonzobanker

DECEMBER 19, 2016

Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. see https://www.bloomberg.com/news/articles/2016-06-01/this-is-how-a-banker-in-brooklyn-makes-money-on-millennials ). The big bang project is over.”

Utah 60

Utah System Community Marketing 60

Abrigo

MARCH 24, 2021

Would you like others articles like this in your inbox? Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Here's what they're doing.

Lending 221

Lending Technology Survey Examples 221

FICO

MARCH 6, 2020

In this excerpt from that article, Jürgen elaborates on the importance of compliance. . A partnership aimed at helping banks, payment providers and fintechs meet the ever stronger regulatory demands while reducing effort and expense. . Visma Connect recently interviewed Jürgen Krieg, FICO's head of global compliance sales.

Compliance 81

Compliance Technology Fraud Analytics 81