PYMNTS

NOVEMBER 8, 2019

Goldman Extends $10B In Apple Card Credit In First Month. According to regulatory filings made public this week, Apple Card? customers had $736 million in loan balances at the end of September, though it’s not clear how that compares with other credit cards, as Bloomberg said banks do not break out performance by individual cards.

Apple 100

Apple Cards Fraud User Experience 100

Perficient

SEPTEMBER 14, 2020

Now that iOS 14 is available, there has never been a better time to get your app up and running with the latest operating system. Apple added a Picture in Picture mode to the iPad in iOS 13, so its not exactly new, but it is a new feature added to iPhone in iOS 14. Apple has really stepped up privacy protection for their users.

Apple 473

Apple System Video Mobile 473

Perficient

FEBRUARY 24, 2021

Apple | Spotify | Amazon | Google | Stitcher. In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Perficient

JULY 11, 2022

Since Square purchased Afterpay, customers can get an Afterpay card to use with participating retailers that operate with Square, which lets customers use Afterpay for in-store purchases. Fintech enthusiasts should also keep a close watch on Apple’s newly unveiled BNPL system, Apple Pay Later.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

AUGUST 17, 2020

As courts force an end to the use of gig workers by Uber and Lyft in California, the CEO of Just Eat Takeaway said he intends to stop using independent contractors at his European operations. Apple Faces Continued Struggles With Gaming Lawsuit. The Rise of the Auto-Refill Economy.

California 148

California Massachusetts Apple Fraud 148

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. Futureproof your CX strategy.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And likewise, knowing when to hold back. McLaughlin said.

Operations 109

Operations Technology Examples Mobile 109

PYMNTS

SEPTEMBER 8, 2020

Plus, Epic Games has again asked a California judge to reinstate Fortnite to Apple’s devices. Thunes, the FinTech startup that operates a global cross-border payments network for emerging economies, announced on Tuesday (Sept. Epic Games Again Asks Judge to Reinstate ‘Fortnite’ to Apple’s App Store.

Payments 141

Payments California Apple Video 141

PYMNTS

FEBRUARY 5, 2019

5) the appointment of two executives to lead its customer and store strategies. In a press release , the department store operator said it named David Goubert to executive vice president of stores and retail experience, and named Ginger Mollo as senior vice president of retail experience for the West Coast.

Customer Experience 128

Customer Experience Retail Groups Training 128

PYMNTS

MARCH 8, 2019

In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches. How Restaurant Operators are Driving mPOS Evolutions. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. And customers’ expectations of their banks are being set not by other banks, but by disruptors outside financial services.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. In fact, their slogan for the card is “Created by Apple, Not a Bank?.”

Cards 140

Cards Apple Data Innovation 140

CB Insights

JANUARY 8, 2019

As Apple CEO Tim Cook has said, the healthcare market makes the smartphone market look small. With the release of the Apple Health Record and Apple Watch with a single-lead EKG, it’s evident that Apple has officially entered the healthcare space. Get the 76-page APPLE IN HEALTHCARE Report. Table of Contents.

Apple 78

Apple Data Industry Study 78

PYMNTS

NOVEMBER 25, 2019

Assuming the consumer has a mobile device and uses Apple or Google, the technology can push a loyalty program sign-up offer — sometimes including pre-filled forms — via the person’s NFC-enabled phone. Indeed, from Starbucks to Dunkin’ and Chipotle Mexican Grill , QSRs are working to enhance their customers’ experiences through technology.

Payments 225

Payments Mobile Dallas Apple 225

PYMNTS

NOVEMBER 8, 2019

EU: Apple Pay May Be Stifling Payments Competition. EU Competition Commissioner Margrethe Vestager said multiple grievances have been filed with the European Commission regarding Apple Pay and its negative effect on competition in the payments space. Ex-Uber CEO Kalanick’s Startup Lands $400M From Saudi Fund. That’s not all, though.

Apple 109

Apple Payments Video Conference 109

PYMNTS

FEBRUARY 7, 2020

In 2019, Goldman partners with Apple on the launch of the Apple Card , which the bank’s executives have stated was the “most successful credit card launch ever.” Amazon has regularly been in and out of the $1 trillion zone – as have Microsoft, Apple and Google parent company Alphabet – in recent months.

Austin 131

Austin Lending Omaha New York City 131

PYMNTS

MARCH 20, 2020

Phishing attempts surged 640 percent last year alone, with hackers placing malicious URLs on domains such as Apple, Dropbox, Facebook, Google, Microsoft and PayPal, according to a recent report. Malware targeting computers running the Windows 7 operating system were especially hard-hit, rising 125 percent, according to the report.

Industry 225

Industry Fraud social media Security 225

PYMNTS

JANUARY 20, 2021

We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers. Apple iTunes is another. But that is changing — slowly but surely. Ridesharing is an example we all know well. The payment process is woven entirely into the service via software.

Payments 175

Payments Examples Software Management 175

PYMNTS

NOVEMBER 20, 2019

. “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them,” said Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience. Using real-time tracking, customers can find out when to expect their orders to arrive.

Google 100

Google Dallas Samsung Texas 100

PYMNTS

MARCH 11, 2020

Fully functioning PayFacs, by way of contrast, effectively become their own payments company, with all of those aforementioned operations managed in-house. That paves the way for alternative payment methods, spanning Apple Pay or PayPal , for example, or local payment methods preferred across far-flung regions and currencies.

Payments 132

Payments Software United States Branding 132

FICO

JANUARY 11, 2022

You need to establish a learning culture where you can rethink the way your organization operates. Unintentional or unnecessary friction in the customers’ experience is always bad – however, friction itself is not inherently evil. Small UX improvements (like real-time address lookup) can have a big impact on customer experience.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

Insights on Business

FEBRUARY 13, 2019

They use the Bradesco infrastructure, but they operate in parallel. At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. Next was born to complement Bradesco’s strategy.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

DECEMBER 13, 2019

Kroger Chairman and CEO Rodney McMullen said during the company’s recent analyst day that the firm is well on its way to making the Kroger experience available to all Americans, via a combination of stores, delivery, pickup and shipping platforms. The offering features tech that allows members to make purchases via Google Pay or Apple Pay.

Retail 131

Retail San Antonio NV Houston 131

CB Insights

NOVEMBER 6, 2018

While beauty conglomerates like L’Oréal are making acquisitions to become more tech-enabled, tech giants like Google, Amazon, Facebook, and Apple (GAFA) are pursuing the high margins in beauty through partnerships, consumer insights, e-commerce, and more. Amazon and Apple have both launched their own virtual assistants. Looking ahead.

Google 72

Google Apple Industry Branding 72

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Technology.

Customer Experience 95

Customer Experience Fraud Policies Training 95

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

APRIL 25, 2017

When it comes to chatbots, the available outlets for them reside in the cloud, resulting in text-based bots and voice-activated bots like Amazon’s Alexa, Apple’s Siri and Google’s Home. More than just a way to communicate with coworkers, chatbots have slowly started to become a central conduit for most business processes.

social media 199

social media Google Technology Customer Experience 199

PYMNTS

OCTOBER 24, 2018

23) it had debuted Sift Insights, billed as a reporting suite that offers a view of how fraud hits corporate top and operating lines, and impacts customer experience. It’s no secret that executives know they need data at their fingertips to get a sense of what is going on with the daily minutiae of their operations.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

PYMNTS

JANUARY 9, 2020

Also, Apple is working with other companies to launch virtual reality glasses later this year. And Snapchat operator Snap is doubling down on AR usage as they implement many features that allow users to experiment and play with the new technology.

Cards 131

Cards Examples Regional Apple 131

South State Correspondent

MARCH 23, 2022

It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity. but also higher than NPS notables Peloton, Apple, and others (below). At this level of performance, almost 90% of their new customers come from word-of-mouth or unpaid referrals.

Branding 221

Branding social media Strategy Data 221

PYMNTS

MAY 21, 2020

He said merchants that support multiple options for payments – including mobile wallets such as Apple Pay and Google Pay – are likely to see significantly increased conversion rates. Data can help merchants adjust their payment flows to optimize the customer experience and, in the process, grow revenues.

Payments 256

Payments Cards Online Apple 256

PYMNTS

NOVEMBER 25, 2016

According to a report in TechCrunch , Frenzy is an app that lets users put all the things they want from the flash sale in one central place and, when they are ready to move, pay via Apple Pay. Back then Re/code reported Amazon was shutting down its flash-sale fashion shopping site MyHabit after five years of operation.

Branding 100

Branding Customer Experience Groups Apple 100

PYMNTS

SEPTEMBER 14, 2020

The conversation took place as the legal battle between Apple and Epic Games continued to rage, centered on what role online platforms should play (and on what commissions Apple should charge, but that’s another story).

Apple 184

Apple Branding Online Payments 184

PYMNTS

JUNE 6, 2016

Samsung Pay is the first mobile payment service of its kind to be launched in Spain, giving it a head start in the market over Apple Pay and Android Pay. Samsung operates an open model of partnership and collaboration to deliver the best possible customer experience.

Samsung 100

Samsung Mobile Customer Experience Apple 100

PYMNTS

JULY 27, 2017

While many have added digital pay options like Apple Pay and Android Pay to their stores, others like Sephora and Brazilian-based Melissa Shoes have installed tablets to help enhance the shopping experience.

Technology 131

Technology Retail Customer Experience Industry 131

PYMNTS

MAY 4, 2017

Working with Mastercard will help us deliver the best possible customer experience by aligning all of our business units and dealers under one payment gateway that is fast, secure and has global scale,” said Ed Vogt, GM’s director of eCommerce, U.S. sales operations.

California 100

California Policies Company Apple 100

PYMNTS

DECEMBER 11, 2018

Ripco Real Estate Principal and Chief Operating Officer Mark Kaplan told CNBC that retailers can attract shoppers from online retailers “if the in-store experience offers something more.” Beyond the Big Apple, major retailers are stepping in to fill the void left by Toys R Us. In the U.K., Retailers Step up Toy Selection.

Retail 166

Retail US New York City Los Angeles 166