Perficient

MAY 5, 2022

We knew that we could help optimize the debt collections process, reduce loan loss rates, and increase customer loyalty by leveraging a highly personalized and humanized approach to lending that combines process reengineering and technology throughout the customer journey. A Pathway to Improved Loss Rates and Happier Customers.

Lending 354

Lending Strategy Marketing Big Data 354

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. Fintechs are carving out their niche in the financial services industry by making the needs and expectations of the modern-day consumer their number one priority. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

NCR

MARCH 12, 2018

Some of the most significant recent trends in financial services – such as the ongoing growth of the mobile channel and the expansion of the fintech market – have demonstrated that the evolution of the industry is being driven by technology. What is predictive analytics? The need to personalize.

Analytics 75

Analytics Digital Banking Analysis Branding 75

PYMNTS

NOVEMBER 7, 2019

Every small business (SMB) and entrepreneur wants to boost revenue, and recurring customers are a welcome source of cash inflows. “However, they have not been properly equipped with technology that helps convert customers from visitors into valuable, long-term clients. A Better Provider Experience.

Customer Experience 102

Customer Experience Fintech Industry Technology 102

PYMNTS

JANUARY 18, 2018

Regulation has undoubtedly acted as a catalyst to major financial services trends in areas like small business (SMB) lending, faster payments and, most recently, open banking and collaboration with FinTechs. Banks, of course, cannot ignore the FinTech threat. Competitive Disruption. Cybersecurity.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

DECEMBER 8, 2017

It was a mixed bag of funding, with a few startups working in more traditional B2B technology, including expense management and SaaS. PYMNTS breaks down the investments for B2B FinTechs below. We’ve been able to solve some of our customers’ biggest payment problems, from multimillion-dollar B2B payments to day-to-day expenses.

Bitcoin 139

Bitcoin Analytics Payments Capital 139

Bobsguide

APRIL 29, 2022

In this first of many planned releases, financial institutions simply visit marketplace.nxtsoft.com, select the core system they are utilizing and view a list of Fintech solutions to which NXTsoft has pre-built lifecycle connectivity. NXTsoft’s other solutions include data analytics, data management and data migration. About NXTsoft.

Denver 148

Denver Atlanta Fintech United States 148

Gonzobanker

SEPTEMBER 4, 2018

Executives are quickly finding, however, that rather than gaining valuable efficiencies from their vendor partnerships, technology options represent a huge execution risk. In fact, leaders are faced with navigating a perfect storm of suboptimal technology choices.

Technology 117

Technology Resources Fraud Strategy 117

FICO

OCTOBER 26, 2021

5 Ways Credit Unions Can Be More Resilient with AI and Analytics. Use that information along with analytics to gain a deeper understanding of who that member is and how to best interact with them. But the reality is that credit unions are still competing for customers in the same market as big banks and FinTechs.

Analytics 52

Analytics Community Branding Data 52

Cisco

APRIL 26, 2022

The future of financial services will be shaped by the ability of financial institutions to extract and deliver more customer value from data. The convergence of mobile, cloud, and IoT technologies continues to create new opportunities for institutions to deliver personalized and contextual financial services. Customer Value.

Big Data 148

Big Data Data Analytics Examples 148

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. According to Forrester, “IBM is very business-user friendly and offers powerful analytics to enable developers to continuously react to the changing state of conversations. IBM scores at the top in analyst ratings for chatbots.

Technology 144

Technology Video social media Case Study 144

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

FICO

MARCH 6, 2019

Evergreen Finance London Ltd, a leading UK fintech that operates as MoneyBoat.co.uk , have recently selected FICO technology and analytics to automate lending decisions. Three bespoke analytic models developed by FICO to specifically address affordability and risk will be executed in FICO Decision Modeler.

Fintech 45

Fintech Analytics Lending Strategy 45

American Banker

NOVEMBER 4, 2016

Recipients of the 2016 FinTech Forward awards say banks and startups looking to collaborate can overcome their cultural differences by focusing on the customer experience and their complementary strengths.

Customer Experience 28

Customer Experience Fintech Analytics Digital Banking 28

PYMNTS

JUNE 8, 2020

Dispute management has historically been a drain on both personnel and the customer experience. For example, the company’s predictive analytics solution helps retailers see the relative levels of success they can expect with different types of chargebacks.

Retail 142

Retail Management Customer Experience Capital 142

Independent Banker

OCTOBER 31, 2018

Here at ICBA, we’re in full innovation mode, so it’s only appropriate that this issue be dedicated to technology. To help community bankers achieve this, ICBA recently partnered with The Venture Center to launch the ThinkTech Accelerator: the first community bank-focused fintech accelerator. Exciting, right?

Fintech 70

Fintech Community Bank Community Nashville 70

PYMNTS

DECEMBER 4, 2020

Address verification and validation technologies have emerged to help co mpanies ease these issues. These tools help fix incorrect addresses and autofill data to save time, spare customers frustration and reduce the rate of cart abandonment, for example. For more on these and other onboarding news items, download this month’s Tracker.

Tools 169

Tools Study Online Meeting 169

PYMNTS

JANUARY 20, 2021

Payments have typically been the exclusive domain of banks, card issuers and FinTechs — distinct from a product or service offering and usually requiring distinct motions for both the buyer and seller to complete a transaction. But that is changing — slowly but surely.

Payments 175

Payments Examples Software Management 175

Insights on Business

MAY 12, 2017

From pressures around data security, a constantly evolving regulatory environment, and disruptive new players (fintechs)—all amplified by cost pressures and diminishing margins—it’s clear that business models need to quickly adapt. But this does not mean that workforces will be replaced with new technology.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

NOVEMBER 18, 2016

KPMG had some bad news for the FinTech world this week. Along with CB Insights, KPMG researchers found in their latest quarterly analysis that FinTech investment by venture capitalists declined across the globe in Q3 of this year. Their “ Pulse of Fintech “ report found $2.4 and abroad. Procure-To-Pay.

Fintech 100

Fintech US Capital Community 100

FICO

JANUARY 21, 2020

Small banks and credit unions need to increase profitability, advance competitive positioning, and improve the customer experience to better compete with fintechs and large banks who leverage AI for decisioning. Many small financial institutions are stuck with business-as-usual, stagnant, data and analytic-poor strategies.

Analytics 52

Analytics Customer Experience Resources Innovation 52

Chris Skinner

JUNE 19, 2017

We had a great meeting of the Financial Services Club this week with guest keynote Derek White, Global Head of Customer Solutions for BBVA reporting directly to the CEO, Carlos Torres Vila. He gave an insightful presentation around how the world is changing, and how banks are moving from the age of brick to glass to air.

Big Data 270

Big Data Mobile Customer Experience Analytics 270

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

MARCH 12, 2019

to launch its ThinkTECH Accelerator, a community bank-focused program designed to give community banks a direct path to engage and partner with early-stage FinTech companies that focus exclusively on community bank product development. This is why ICBA partnered last fall with The Venture Center in Little Rock, Ark.,

Community Bank 205

Community Bank Community Innovation Fintech 205

Celent Banking

APRIL 28, 2017

One way to make employees more efficient, and increase that efficiency over time, is through AI technologies like Natural Language Understanding and Natural Language Generation. Customer Experience. In line with what banks have recently been telling us, improving the Customer Experience was top of mind for many customers.

San Jose 125

San Jose Customer Experience Technology Analytics 125

FICO

AUGUST 3, 2022

With a focus on data-driven digital transformation, how do IT teams deliver differentiated value and increase customer satisfaction directly from technology investments? Banking and financial services continue to be disrupted by leaner, new-to-market fintechs andchallenger banks, as well as shifting economic and regulatory conditions.

Data 52

Data Analytics Customer Experience Technology 52

Insights on Business

NOVEMBER 8, 2018

I thought one panel participant explained eloquently where the financial services industry is in the digital transformation journey when he put it in terms of the incumbent bank’s relationship with fintechs. He observed: We’re in what was described as “Phase 3” with fintechs.

Industry 143

Industry San Francisco New York City Fraud 143

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. For those in marketing, data and analytics roles who have business operations responsibility. Customers expect personalized engagement at every touch point. Veronese, 2nd level Room 2406.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

PYMNTS

JUNE 26, 2017

As more customers engage in cross-border trade, the pressure is on merchants to meet the demand for convenient payment options. In an effort to meet the changing demands of a growing consumer base, several FinTech players are offering new payment services to address the payment needs of all types of merchants.

Report 150

Report Payments Meeting Tools 150

Insights on Business

FEBRUARY 19, 2016

What should be their strategy for Digital Banking transformation and what they can learn from FinTech innovation? These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain.

Fintech 70

Fintech Innovation Lending Video 70

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? Worse, smelling blood in the water, venture capitalist are pouring record amounts of investment into the next generation of fintechs and insurtechs. Insight 2: IT-only analytics.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

Resources 146

Resources Leadership Technology Management 146

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. New regional banks will struggle with operational maturity and customer experience. that fintechs doubled their market share in four years and are now generating half of all unsecured loans to consumers.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

MARCH 3, 2020

Banks looking to make the most out of these rare visits must use the latest technologies. Technologies such as predictive analytics and target marketing enable employees to help more customers per hour, and advanced self-service stations equipped with touchscreens may eliminate the need for customers to interact with human bankers.

ATM 151

ATM Fraud Study Regional 151

Insights on Business

JUNE 14, 2017

Pressures stem from a myriad of sources: competition from fintechs; unrelenting regulatory environment; associated costs of compliance (or non-compliance!); increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. Millennials are a fastidious breed.

Marketing 156

Marketing social media Millennials Customer Experience 156

FICO

JUNE 14, 2023

CLARKE: Many banks say that they are already delivering on personalization and view improving their capabilities and technology further as a top priority. But banks' current efforts are nowhere near the level necessary to engage increasingly demanding customers. Lack of trust is creating an internal barrier.

Analytics 52

Analytics Strategy Survey Technology 52