PYMNTS

SEPTEMBER 17, 2020

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. Looking Ahead. “It The big push had been around transitioning everybody to EMV,” he remarked.

Customer Experience 254

Customer Experience Cards Analytics System 254

Perficient

DECEMBER 14, 2020

The COVID-19 pandemic has done a great job revealing trouble spots and gaps in many companies’ technology strategies this year. If you’ve discovered that your data strategy and technology solutions need improvement, then this podcast is for you. Data and analytics, AI, and data privacy in healthcare. Subscribe now!

Data 539

Data UX Big Data Analytics 539

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. ” What Does This Mean for Our Clients?

Report 251

Report Customer Experience Innovation Strategy 251

Perficient

OCTOBER 15, 2020

The world of modern data and analytics continues to evolve and is very exciting. They also quietly built out a robust set of services to support any and all use cases related to data and analytics. Outlined below are the Top 10 Things You Didn’t Know about Data and Analytics in the Oracle Cloud: 1.

Analytics 332

Analytics Data Video Big Data 332

Perficient

FEBRUARY 29, 2024

Driven by technological advancements, regulatory changes, and shifting consumer preferences, the banking industry must evolve and respond accordingly. Leverage data analytics tools to optimize portfolio performance by identifying trends, patterns, and potential risks, enabling banks to make proactive adjustments and maximize returns.

Trends 221

Trends Industry Analytics Compliance 221

Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

Perficient

FEBRUARY 16, 2021

Customer expectations have evolved drastically due to the impact that digital technology has placed on the customer experience. There is also no question that Covid-19 has changed the digital game by increasing digital transformations and creating a demand for a smooth digital experience.

Customer Experience 489

Customer Experience Arizona Branding Examples 489

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

PYMNTS

MARCH 2, 2020

Fashion designer Diane von Furstenberg has teamed up with Mastercard on curated shopping experiences for customers as well as helpful insights for store associates, according to a release. Furstenberg said the partnership is a unique one and will help the company connect with its customers in a real way. issuers for Mastercard.

Customer Experience 130

Customer Experience Branding Analytics Community 130

Perficient

JANUARY 26, 2022

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As

Customer Experience 221

Customer Experience Strategy Digital Strategies Analytics 221

PYMNTS

JUNE 22, 2016

Businesses are utilizing massive amounts of data and spending countless dollars and hours implementing the analytics tools needed to make sense of it all. But what if the way companies are going about big data and analytics is wrong? Chief Analytics Officer, Enova International. Head of Portfolio Analytics, Enova International.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

PYMNTS

JANUARY 13, 2021

Behind-the-scenes analytics or multifactor authentication are widely supported by customers, even though they could result in a slightly more inconvenient customer experience. Developments F rom The World Of Digital Fraud. A survey found that 92 percent of U.S. About The Tracker.

Fraud 189

Fraud Analytics Data Retail 189

Perficient

MAY 28, 2020

Oracle’s suite of enterprise applications; ERP, SCM, EPM, and Data & Analytics all lead the industry to new fond levels of efficiency and innovation with special focus on the four desired areas of business outcome below; I. Using Oracle Data & Analytics to Manage Business Decisions .

Analytics 340

Analytics Customer Experience Risk Management Innovation 340

PYMNTS

APRIL 29, 2019

Citi announced on Monday (April 29) the launch of NextGen, its artificial intelligence-powered risk analytics scoring engine. We process nine million transactions annually, and the NextGen project will help us optimize our processes from the back office to the front by expanding the use of digitization, automation and advanced analytics.”.

Analytics 123

Analytics Compliance Innovation Operations 123

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. This Digital Transformation approach will help enterprises looking to re-platform, helping various Line of Businesses embark on the journey for Self Service Analytics, Modern fully managed Data Platform services etc.

Data 497

Data Customer Experience Analytics Industry 497

Perficient

JULY 20, 2020

Digital technology has been transforming the way consumers shop for more than a decade, but it is also transforming the way they buy, finance, and how – or even if – they use their vehicles. Digital Frictionless Customer Experience. Aftersales, Service & Parts Marketing, F&I Technology. Data Monetization.

Customer Experience 526

Customer Experience Analytics Leadership Marketing Strategies 526

FICO

FEBRUARY 2, 2022

Be fascinated by your customers, not your technology. Make customers feel safe. I covered commandments 1, 2, and 9 in my post on The Customer Journey. Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences. Omnichannel is customer-led.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

PYMNTS

JUNE 14, 2016

The chief analytics officer must navigate an increasingly complex playing field of business risk, cybersecurity, financial data, employee data, and just data, period. PYMNTS: What does a day in the life of a Chief Analytics Officer look like? The numbers are the numbers – it’s the making sense of them that counts.

Analytics 100

Analytics Customer Experience Data Leadership 100

PYMNTS

FEBRUARY 8, 2018

Instead, retailers should be looking at which customers churned and why so that they can learn from their mistakes and leverage that information to prevent others from making the same choice. How is the customer behaving on the website or mobile platform, and what did others who behaved the same way do next?

Analytics 152

Analytics Retail Mobile Exercises 152

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

FICO

APRIL 4, 2022

The question is: is that enough to deliver a pleasant customer experience? With hyper-personalization more relevant than ever before, customers want their purchase preferences and changing needs to be known and understood at every interaction. Businesses can identify the Next Best Actions to take by adopting this technology.

Analytics 52

Analytics Marketing Strategies Strategy Marketing 52

Perficient

AUGUST 24, 2020

Systems: What technology do you have today? How happy are your customers? If you are talking Customer Experience then focus on that. External surveys to gauge how your customers feel. User research around the current customer experience, pain points, etc. Analytics to determine trends.

Strategy 322

Strategy Analytics Customer Experience Exercises 322

PYMNTS

OCTOBER 8, 2020

She said speed is increasingly critical, as technology is evolving fast, commerce channels are proliferating quickly, and consumers bounce between traditional commerce websites and “Facebook, Instagram, email, YouTube and Snapchat” on their road to making purchases. Leveraging The Data. .

Customer Experience 160

Customer Experience Branding Video Data 160

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. Strategies for Success Prioritize customer-centricity, operational efficiency, and financial stability. Embrace technology to streamline expenses and drive revenue growth.

Innovation 251

Innovation Regional Strategy Trends 251

Perficient

AUGUST 26, 2020

While these salesmen cannot physically be in the space to make sales, adding technology such as Augmented Reality (AR) still gives customers the ability to experience a product and use the salesman as a resource to ask questions and further the buying process. Integrating the Right Technology.

How To 420

How To Customer Experience Online Analytics 420

PYMNTS

SEPTEMBER 7, 2017

Think the life of a vice president of analytics is all about the numbers? But in an interview with PYMNTS, Massy Najafi , who serves in that role at Guardian Analytics , shed light on more than a few other aspects of the job. PYMNTS: What does a day in the life of a VP at Guardian Analytics look like? Think again.

Analytics 116

Analytics Fraud Innovation Industry 116

Perficient

DECEMBER 3, 2020

From a technology perspective, customer intelligence collects data from multiple sources, combines structured and unstructured data, and leverages artificial intelligence, machine learning, business intelligence, data visualization, and predictive analytics.

Customer Experience 322

Customer Experience Data Analytics Analysis 322

PYMNTS

DECEMBER 27, 2016

Here is the response from Joe DeCosmo, chief analytics officer of Enova International …. Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics. Download the eBook.

Analytics 110

Analytics Innovation Payments eBook 110

Perficient

SEPTEMBER 10, 2020

At the same time, digital has never before offered the ability to address customer needs to the extent possible today. But becoming digital is not just about adopting the latest technology. That means having the humility to recognize gaps in your understanding of customers’ needs (especially since those needs are changing rapidly).

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

FICO

JANUARY 17, 2020

At FICO, we are tremendously proud of the work we do with leading banks, automotive lenders, and telecommunication providers to transform their customers’ experiences. First up, buying a new car. According to our research , 58 percent of U.S.

Customer Experience 59

Customer Experience Lending Analytics Video 59

Perficient

DECEMBER 22, 2023

Positive Aspects of AI in Financial Services As noted by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques, have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes.

Risk Management 221

Risk Management Compliance Fraud Regulation 221

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. More than half (53 percent) viewed technological disruption as an opportunity rather than a threat. Image credit: metamorworks via iStock.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

Perficient

FEBRUARY 11, 2021

Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. It continues to be adopted across various industry and technology verticals – including product information management (PIM).

Software 508

Software System Management Analytics 508

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. I’m excited to see how these innovations can be applied across the insurance value chain.

Conference 221

Conference Strategy Innovation Industry 221

PYMNTS

JANUARY 8, 2021

Equifax has inked a deal to purchase artificial intelligence (AI)-powered fraud prevention and digital identity technology provider Kount for $640 million. Kount’s staff members will become a part of Equifax’s United States Information Solutions (USIS) business unit and will still be based in Boise, Idaho, according to a Friday (Jan.

Idaho 295

Idaho Fraud United States Customer Experience 295