PYMNTS

MARCH 15, 2017

“Mark brings significant retail leadership experience to Gap Inc., along with deep knowledge of the company and our customer,” said Peck. “We We know what Banana Republic is capable of, and Mark’s ability to drive transformation and innovation will help revitalize the brand and position it to achieve its long-term potential.”.

Leadership 101

Leadership Customer Experience Branding America 101

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

PYMNTS

JUNE 29, 2018

Kroger , the grocery retailer, announced that it is partnering with tech company Nuro for the pilot of an on-road, fully autonomous delivery service for customers. As part of Restock Kroger, we have already started to redefine the grocery customer experience and expand the coverage area for our anything, anytime and anywhere offering.

Retail 108

Retail Customer Experience America Software 108

PYMNTS

NOVEMBER 20, 2019

Providing a top consumer experience is becoming more important and is a rising trend in retail, and that will almost certainly increase in the 2020s. The upscale apparel brand, according to a recent report , is opening an “experiential store” in the Mall of America in Minneapolis on Wednesday (Nov.

Retail 109

Retail New York City Minneapolis Branding 109

PYMNTS

OCTOBER 9, 2019

is putting more of its hopes into digital and mobile channels — and online culture — to expand revenue and its brand profile, and make up for declining wholesale sales. The success of that ongoing effort could provide lessons or warning for other venerable clothing brands as consumers of all types increasing use the web to buy apparel.

Branding 139

Branding Google social media Case Study 139

Gonzobanker

DECEMBER 14, 2023

For decades many thought it would never happen but now America’s Credit Unions is becoming a reality. Former Bank of America CEO Richard “Dick” Rosenberg , a legendary banker and prolific philanthropist who went on an acquisition tear to make BofA the second-largest bank in America at the time.

Fintech 195

Fintech Community Regional Technology 195

Bank Innovation

OCTOBER 4, 2019

Rami Thabet, vice president of digital products at RBC, said the product will help create lifelong customers tied to the brand. The technology was developed by conversational AI company Personetics. Personalized insights and […].

Analysis 218

Analysis Branding Technology Company 218

The Financial Brand

OCTOBER 31, 2018

America First Credit Union invites the public to be a part of its innovation center — a lab inside a fully functioning branch location. The post Consumers Test-Drive Banking Ideas Inside This Hybrid Branch & Innovation Center appeared first on The Financial Brand.

Innovation 20

Innovation America Branding Branch Design 20

PYMNTS

FEBRUARY 26, 2018

Europe and America by 2022. If Imagr gets its way, it could force Amazon to accelerate its rollout strategy as the two vie for American grocery shoppers — but it’s far too soon to say whether any such race will emerge, or even whether grocery shoppers in America, New Zealand, or anywhere want to shop this way. 22 report by Recode.

Seattle 100

Seattle America Retail Customer Experience 100

PYMNTS

AUGUST 10, 2017

Innovation can sometimes be seen as a solution looking for a problem, but it’s time to stop thinking of technology as bells and whistles and start looking at it as a necessary element of doing business for a changing consumer base – and up against a changing landscape of challenges and threats. How do you manage security and risk?

How To 136

How To Risk Management Technology US 136

PYMNTS

DECEMBER 7, 2017

For us, this partnership with Google was really part of that next step of evolving our customer experience,” Berinato said. For Panera Bread, the voice-activated ordering partnership with Google isn’t just about serving customers more quickly. It’s how we can make pick-up even faster, even more convenient. About the Index.

St. Louis 113

St. Louis Google Mobile Missouri 113

PYMNTS

JANUARY 22, 2018

Dunkin’ Donuts has always been a brand about, well, donuts (or doughnuts, if one is a stickler about proper spelling). Time to make the donuts,” was the brand’s well-known tagline for almost two decades — uttered often and forlornly by long-time company mascot Fred the Baker.

Branding 124

Branding Massachusetts Mobile Customer Experience 124

Gonzobanker

DECEMBER 19, 2022

Senators Dick Durbin (D-IL) and Roger Marshall (R-KS) with a rare bi-partisan move showing that pinch-your-banker-and-hug-your-merchant is apparently as wholesome America as apple pie. Let’s see how this new scale allows for big investments in future innovation. She was a trailblazer and an early innovator in analytics.

Community 216

Community Fintech Industry Innovation 216

NCR

MAY 31, 2017

Learn more about the challenges and opportunities of omni-channel marketing by joining this webinar hosted by NCR: Americas , EMEA , APAC. This sort of flexibility can help physical channels to match the rapid change and innovation taking place in the digital space. Awareness and adaptability.

Management 83

Management Marketing ATM Customer Experience 83

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

JUNE 5, 2020

It has often been said during the last several weeks that the world has seen several years’ worth of eCommerce innovations advance in about three months, due to the pressure and pivots created by the global health pandemic. The sloppy merchant who simply builds a weak customer experience can be brand-damaging.

Fraud 151

Fraud How To Online Meeting 151

PYMNTS

MAY 17, 2016

While hard to imagine now — a week off of another round of disastrous earnings and falling share prices — Sears at one time and for a long time was probably the most innovative retailer in America, if not the world. That program grew in prominence until 1985, when it formally branded as the Discover Card.

Retail 103

Retail Colorado Innovation Branding 103

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. Both approaches recognize the importance of consumer choice. million in 2015.

ATM 85

ATM Mobile Strategy Fraud 85

NCR

JULY 1, 2016

In fact, according to new research, the balance of power has shifted between organizations and customers to the extent that payment innovation is now led more by consumers than industry. Payments influencing brand loyalty . But what is spurring this consumer revolution in payments? Consumers embracing change .

Payments 49

Payments America Mobile Branding 49

PYMNTS

DECEMBER 13, 2019

“We consider delivery to be a natural extension of the shopping experience, and an important way to bring the benefits of the on-demand economy to more people,” Nuro said in its own press release. It’s white, powdery and the best snow comes straight from South America,” the description read. We all know how snow works.

New York City 131

New York City New York Retail US 131

PYMNTS

JANUARY 3, 2019

This is a situation that Chief Marketing Officer Devon Watson at Diebold Nixdorf calls the “constant stream of commerce,” which means consumers are bombarded with content of all kinds from brands and merchants, all constantly vying for their attention. That has always been one of the sticking points.

ATM 154

ATM Data Examples Training 154

NCR

MAY 8, 2017

Today’s customers have more choice than ever when it comes to managing their finances, and competition from innovative new players in the fintech space is fiercer than ever. As well as resulting in a poorer customer experience, this siloed way of working can have a huge impact on a bank’s efficiency.

System 74

System Branding Fintech Technology 74

Gonzobanker

DECEMBER 22, 2020

Yet, we simply must celebrate Jill’s amazing energy, passion and tenacity when it comes to America’s community financial institutions. During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. THE VENDOR AWARDS.

Idaho 181

Idaho Community Industry Strategy 181

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. Real-time SMS communications.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

PYMNTS

APRIL 22, 2016

The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. “It’s For Dickinson, the actual rollout of EQ Bank was two years in the making – “building everything from scratch – the technology stack, the team, the operations, the brand – everything,” he said.

User Experience 100

User Experience Digital Banking Customer Experience System 100

CB Insights

DECEMBER 19, 2017

Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then. Additionally, many of these physical retailers have lost the cache they once had as new direct-to-consumer brands with a hyper-focus on specific products have taken off. RadioShack.

Retail 78

Retail Branding Company Capital 78

Gonzobanker

JULY 7, 2015

But here’s the real clincher: in the same period that the Top 10 Internet only banks grew deposits by $175 billion, the three major legacy retail powerhouses – Chase, Wells and Bank of America – grew deposits by $1.27 So here’s a quick summary of growth since the great recession: 6-Year Deposit Growth. ($000). What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

CB Insights

AUGUST 23, 2018

In Q2’18 JPM had about 48M active digital customers, while top competitor Bank of America had 36M. Chase prioritizes hiring technical talent to lead innovation. Branded cards. Chase prioritizes hiring technical talent to lead innovation. Chase offers 5 branded cards, 3 no-fee cards, and 2 Chase Sapphire cards.

Cards 76

Cards Mobile Strategy Branding 76

William Mills

MAY 9, 2018

How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. Our dedicated team of 37 professionals are in North America.

Security 40

Security Samsung Strategy San Jose 40

William Mills

SEPTEMBER 9, 2016

Now showing how Avoka can integrate with a ton of apps in a matter of days with your company’s brand. Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. It’s seems better to invest in a brand you are more comfortable with an established presence.

social media 40

social media ATM Mobile Customer Experience 40

Fintech Labs Insights

JUNE 4, 2015

When it comes to voice banking, ebankIT ( FinovateEurope 2015 ), Interactions ( FinovateEurope 2014 ), and ETRONIKA ( FinovateEurope 2014 ) have all demonstrated innovative voice banking technologies on the Finovate stage in recent years. We trolled through our archives and here’s what we found out.

Technology 12

Technology San Jose New York Video 12

PYMNTS

MARCH 11, 2017

While the concepts of high-tech and pizza may not be natural fits together, Domino’s actually has a long history of innovating with ordering technology. The service will launch in Australia and New Zealand and is the result of a collaboration with Nuance’s Nina virtual assistant engine but tailored to fit the Domino’s brand.

Chicago 123

Chicago New York City New York Innovation 123

William Mills

MAY 11, 2016

Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. Customers can store all of their online profiles in one secure location to improve user experience. Branded version is available. ^KT. David Carr (Innovation Manager).

Video 40

Video Mobile social media Analytics 40

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. It’s time for banks to focus hard on marketing and the borrower experience. Tom Fishburne at Financial Brand Forum.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. It’s time for banks to focus hard on marketing and the borrower experience. Tom Fishburne at Financial Brand Forum.

Utah 60

Utah System Community Marketing 60

PYMNTS

APRIL 27, 2018

Americas and U.S. Starbucks Q2 of fiscal 2018 represented another quarter of record financial results, highlighted by accelerating momentum across our Americas business — particularly in the U.S. Overall, Starbucks also saw growth in comparable store sales in both the U.S. and abroad. Digital Expansion.

Marketing 125

Marketing America Strategy Mobile 125