Perficient

OCTOBER 5, 2023

Excellence in Governance: Dana- Farber Cancer Institute Leaders of the Pack- Financial Services: UBM Regional Excellence- North America: Mecklenburg County These three projects have earned the distinction of being finalists for the remarkable digital experiences they provide their visitors. LanguageLine managed translations.

User Experience 221

User Experience Regional America Tools 221

PYMNTS

AUGUST 17, 2018

To help Mall of America merchants engage with Chinese consumers, CITCON has teamed up with the shopping complex to offer stores a cross-border mobile payments system. ” With the system, merchants can reach Chinese customers who like to use Alipay and WeChat Pay when shopping in China or when they are travelling internationally. .

America 103

America Las Vegas Payments United States 103

The Financial Brand

JUNE 24, 2019

A senior Bank of America exec explains how she makes it work. The post Real-Time Feedback Powers BofA Customer Experience Effort appeared first on The Financial Brand. Assessing every consumer interaction, in-person and digital, is a massive task.

Customer Experience 29

Customer Experience America Branding 29

BankInovation

JUNE 25, 2020

The 2020 Brand Intimacy Study this week ranked financial services 11th in a list of 15 industries when it comes to building an emotional connection with customers. The study was released by MLBM, a consulting firm specializing in brand intimacy.

Branding 64

Branding Study Industry Customer Experience 64

PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. But that’s where the standard co-brand partnership ends. As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The relationship announced Wednesday (Jan.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

FEBRUARY 28, 2020

however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. Our goal is to deliver a compelling and optimal customer experience across all channels, not just one.”. Net income CAGR was 8.2

Capital 209

Capital ATM Customer Experience Cards 209

South State Correspondent

MAY 25, 2022

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness.

Customer Experience 195

Customer Experience Survey Examples Branding 195

PYMNTS

FEBRUARY 25, 2020

You will see more 25 to 200-store brands that emerge as consumer choice expands.”. Stores serve as an extension of the online-shop where customers can interact with the brand,” said eCommerce analyst Matthias Perrot. Bank of America estimates that projecting total U.S. Bank of America is projecting 15.7 and Canada.

Retail 130

Retail Branding America Online 130

PYMNTS

FEBRUARY 18, 2019

Amid this trend, brick-and-mortar and eCommerce merchants in North America are adopting Alipay as a payment option for their consumers. Alipay North America General Manager Yulei Wang said in the announcement, “This is a key strategic partnership for achieving awareness in the U.S., Apparel brand GUESS?,

Online 140

Online Las Vegas America San Francisco 140

The Financial Brand

FEBRUARY 27, 2023

This article BofA Ups Digital Prowess with Marketing & Digital Banking Combo appeared first on The Financial Brand. Knocking down silos is key to improving the customer experience. It's also part of Bank of America's strategy to drive true personalization.

Digital Banking 34

Digital Banking Marketing America Customer Experience 34

PYMNTS

MAY 31, 2016

While big banks rush to play catch up on the mobile payments side, it appears for now that Bank of America isn’t quite ready to push forward its own digital wallet. Instead, based on a recent interview, Bank of America is after creating a larger digital wallet ecosystem. “We

Mobile 100

Mobile America Samsung ATM 100

Cisco

APRIL 12, 2022

I fondly recall in the not-too-distant past, Bank of America radio commercials boasting about its branch network. In the lighthearted radio commercial, the person was giving directions and using the location of Bank of America branches as where to turn. This is where Cisco technology can help. Empower the branch.

America 109

America Customer Experience Operations Survey 109

PYMNTS

MAY 22, 2018

Peapod Digital Labs will power growth in digital and personalization capabilities for local brands of Ahold Delhaize USA and will serve as the innovation lab for the U.S. Peapod Digital Labs will also oversee the local brand Peapod, which Ahold said is the country’s largest online grocery retailer. “We portfolio of companies it owns.

Branding 100

Branding Innovation America Strategy 100

PYMNTS

JULY 15, 2020

It connects shoppers to more than 18,000 leading international and local brands. For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”.

Groups 153

Groups Branding Retail Taxes 153

PYMNTS

MARCH 15, 2017

“We know what Banana Republic is capable of, and Mark’s ability to drive transformation and innovation will help revitalize the brand and position it to achieve its long-term potential.”. Breitbard has held leadership positions across Gap North America. and Abercrombie & Fitch. and Abercrombie & Fitch. “I

Leadership 101

Leadership Customer Experience Branding America 101

Payments Source

DECEMBER 21, 2020

The pandemic has forced Bank of America, Chase, PCSB and other banks to find new ways to maintain connections with their customers and communities.

America 116

America Community Customer Experience Branding 116

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

Accenture

NOVEMBER 6, 2017

Recent Accenture research indicates that banks in Europe (where Open Banking is being mandated) and in North America and Asia Pacific (where, at the moment, it is optional) appear to be choosing to admire the flowers. View the results. Ninety percent of respondents expect Open Banking to boost revenues by up to 10 percent.

America 151

America Customer Experience Data Apple 151

PYMNTS

SEPTEMBER 24, 2020

FIS has partnered with The Clearing House (TCH), the operator of the nation’s payments system infrastructure, to provide instant settlements to small and mid-sized banks and credit unions (CUs) and their customers. Closing The Paper Check To Instant Cash Flow Gap For America’s SMBs.

Company 137

Company Payments Atlanta Massachusetts 137

PYMNTS

OCTOBER 5, 2017

5) an expansion of its partnership to include Canada, Europe, Latin America, the Caribbean, the Middle East and Africa. In a press release, the two payment companies said the move is designed to enhance customer choice, improve the customer experience and make Mastercard a clear payment option within PayPal across the globe.

America 108

America Customer Experience Payments Cards 108

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Other banks focused on the customer experience, while others looked at technology that enhanced cross-selling.

Conference 195

Conference Retail Community Bank Technology 195

Bobsguide

FEBRUARY 22, 2022

Ashvini Saxena, Head – Americas for TCS BaNCS said, “The successful deployment of TCS BaNCS at Zions is testimony to the commitment from both Zions and TCS to make this happen. It’s a significant landmark not just for TCS and for Zions, but for the banking industry in North America.

Software 78

Software Wyoming Idaho Nevada 78

Bank Innovation

OCTOBER 4, 2019

Rami Thabet, vice president of digital products at RBC, said the product will help create lifelong customers tied to the brand. The technology was developed by conversational AI company Personetics. Personalized insights and […].

Analysis 218

Analysis Branding Technology Company 218

The Financial Brand

OCTOBER 2, 2018

CX leaders in the banking industry deliver a five-star mobile account opening experience that crushes glitchy tools from the also-rans. The post How Bank of America and Chase Get Mobile Account Opening Right appeared first on The Financial Brand.

America 27

America Mobile Tools Branding 27

PYMNTS

OCTOBER 23, 2019

By being more transparent with in-store technology, brands can help dispel some of the negative connotations around ‘push marketing.’ Shoppers know they’re there and should have the option of communicating with the beacon for relevant content that helps them shop and gives those who want it a more streamlined experience.”.

Innovation 101

Innovation Mobile Retail Regional 101

The Financial Brand

DECEMBER 13, 2022

The Big Lessons Focus Groups Are Teaching Banks appeared first on The Financial Brand. Bank of America, Fifth Third and many banks and credit unions bring in focus groups for product development and more. The Big Lessons Focus Groups Are Teaching Banks appeared first on The Financial Brand.

Groups 39

Groups America Branding Customer Experience 39

PYMNTS

OCTOBER 9, 2019

is putting more of its hopes into digital and mobile channels — and online culture — to expand revenue and its brand profile, and make up for declining wholesale sales. The success of that ongoing effort could provide lessons or warning for other venerable clothing brands as consumers of all types increasing use the web to buy apparel.

Branding 139

Branding Google social media Case Study 139

PYMNTS

AUGUST 2, 2018

“Kroger Ship is our next step in creating a seamless experience that allows our customers to shop when and how they want,” Chief Digital Officer Yael Cosset said in an announcement. During the test, orders will be delivered by Nuro’s fleet of autonomous vehicles. “As

Louisville 100

Louisville Nashville Houston Customer Experience 100

PYMNTS

JUNE 29, 2018

Kroger , the grocery retailer, announced that it is partnering with tech company Nuro for the pilot of an on-road, fully autonomous delivery service for customers. As part of Restock Kroger, we have already started to redefine the grocery customer experience and expand the coverage area for our anything, anytime and anywhere offering.

Retail 108

Retail Customer Experience America Software 108

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

MAY 10, 2019

Nike Fit in North America will officially launch in July. Customers can scan their feet (using a smartphone at home), then receive shoe recommendations, which will be precise down to the millimeter. Consumers might be surprised to learn they are different sizes from what they thought, depending on the brand of shoe.

New York City 105

New York City New York Mobile Customer Experience 105

PYMNTS

NOVEMBER 20, 2019

Providing a top consumer experience is becoming more important and is a rising trend in retail, and that will almost certainly increase in the 2020s. The upscale apparel brand, according to a recent report , is opening an “experiential store” in the Mall of America in Minneapolis on Wednesday (Nov.

Retail 109

Retail New York City Minneapolis Branding 109

American Banker

DECEMBER 21, 2020

The pandemic has forced Bank of America, Chase, PCSB and other banks to find new ways to maintain connections with their customers and communities.

America 78

America Community Customer Experience Branding 78

PYMNTS

FEBRUARY 27, 2020

From traditional point-of-sale systems and in-store digital kiosks to mobile orders and eCommerce websites, convenience stores are taking a major step into the world of omnichannel sales,” according to Retail Customer Experience. “By

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

OCTOBER 11, 2018

The updated program is a result of more consumers expecting greater interaction with their chosen brands, and that this interaction will save them money. “We One major area of change may be customer engagement via third-party channels. “In Even today, native apps are only big in North America and in Western Europe.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

JANUARY 22, 2018

Dunkin’ Donuts has always been a brand about, well, donuts (or doughnuts, if one is a stickler about proper spelling). Time to make the donuts,” was the brand’s well-known tagline for almost two decades — uttered often and forlornly by long-time company mascot Fred the Baker.

Branding 124

Branding Massachusetts Mobile Customer Experience 124

PYMNTS

SEPTEMBER 13, 2018

The program, dubbed Restock, was launched earlier this year in an effort to adjust product choices, rearrange store layouts and highlight private-label brands. But it was feared that those disruptions could hurt traffic for good, as the customers left for other grocery stores.

Louisville 100

Louisville Nashville Houston Customer Experience 100