PYMNTS

DECEMBER 11, 2018

Retailers are doubling down on toys amid a gap in the market left by the bankruptcy of Toys R Us. toy retailer Hamleys , for instance, is eyeing a potential New York City location for a flagship store. The atmosphere comes as brick-and-mortar retailers have to differentiate themselves from their eCommerce counterparts.

Retail 166

Retail US New York City Los Angeles 166

PYMNTS

FEBRUARY 25, 2020

The fund’s investors include retail landlords like Acadia Realty Trust and Macerich. Retail is not dead — it’s changing,” Fifth Wall Co-Founder Brendan Wallace said in an interview last summer. There will never be a 1,500-store retailer that is truly ubiquitous. It now has than 75 physical retail stores across the U.S.

Retail 130

Retail Branding America Online 130

PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. But that’s where the standard co-brand partnership ends. As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The relationship announced Wednesday (Jan.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

FEBRUARY 18, 2019

To serve travelers from China who want to shop in-store and online, retailers thousands of miles away from Asia are accepting Alipay in brick-and-mortar stores and on the web. Amid this trend, brick-and-mortar and eCommerce merchants in North America are adopting Alipay as a payment option for their consumers. Apparel brand GUESS?,

Online 140

Online Las Vegas America San Francisco 140

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks expressed frustration over keeping small business banking housed within the retail bank channel.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

JULY 15, 2020

It connects shoppers to more than 18,000 leading international and local brands. For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”. This includes leveraging real estate for Macy’s and Nordstrom.”.

Groups 153

Groups Branding Retail Taxes 153

BankInovation

JUNE 25, 2020

The 2020 Brand Intimacy Study this week ranked financial services 11th in a list of 15 industries when it comes to building an emotional connection with customers. The study was released by MLBM, a consulting firm specializing in brand intimacy.

Branding 64

Branding Study Industry Customer Experience 64

PYMNTS

MAY 22, 2018

Peapod Digital Labs will power growth in digital and personalization capabilities for local brands of Ahold Delhaize USA and will serve as the innovation lab for the U.S. Peapod Digital Labs will also oversee the local brand Peapod, which Ahold said is the country’s largest online grocery retailer. “We

Branding 100

Branding Innovation America Strategy 100

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. Many retailers use beacons now, but they’re almost always hidden,” that report said. Many retailers use beacons now, but they’re almost always hidden,” that report said.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

MARCH 15, 2017

Mark brings significant retail leadership experience to Gap Inc., along with deep knowledge of the company and our customer,” said Peck. “We We know what Banana Republic is capable of, and Mark’s ability to drive transformation and innovation will help revitalize the brand and position it to achieve its long-term potential.”.

Leadership 101

Leadership Customer Experience Branding America 101

PYMNTS

FEBRUARY 27, 2020

Many other retailers are trying cashierless checkout systems, including Sam’s Club, Kroger and 50 Meijer stores in the Midwest. So while retailers are becoming more aggressive, the Meijer numbers are the first indication that consumers will use cashierless technology at scale. According to GPShopper , nearly half of U.S.

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

JUNE 29, 2018

Kroger , the grocery retailer, announced that it is partnering with tech company Nuro for the pilot of an on-road, fully autonomous delivery service for customers. Partnering with Nuro, a leading technology company, will create customer value by providing Americans access to fast and convenient delivery at a fair price.”

Retail 108

Retail Customer Experience America Software 108

PYMNTS

AUGUST 2, 2018

“Kroger Ship is our next step in creating a seamless experience that allows our customers to shop when and how they want,” Chief Digital Officer Yael Cosset said in an announcement. During the test, orders will be delivered by Nuro’s fleet of autonomous vehicles.

Louisville 100

Louisville Nashville Houston Customer Experience 100

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

Accenture

NOVEMBER 6, 2017

Recent Accenture research indicates that banks in Europe (where Open Banking is being mandated) and in North America and Asia Pacific (where, at the moment, it is optional) appear to be choosing to admire the flowers. View the results. Ninety percent of respondents expect Open Banking to boost revenues by up to 10 percent.

America 151

America Customer Experience Data Apple 151

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

OCTOBER 9, 2019

is putting more of its hopes into digital and mobile channels — and online culture — to expand revenue and its brand profile, and make up for declining wholesale sales. The success of that ongoing effort could provide lessons or warning for other venerable clothing brands as consumers of all types increasing use the web to buy apparel.

Branding 139

Branding Google social media Case Study 139

PYMNTS

MAY 7, 2020

This is especially true for a retail fitness industry quickly being supplanted by high-quality streaming workout interactions that turn homes into vibrant virtual fitness studios. But recent retail reopenings have fizzled, and there’s mounting data that Americans are moving on to new forms of fitness, as they have with eating and working.

Survey 141

Survey Trends Exercises Examples 141

PYMNTS

FEBRUARY 26, 2018

The Ellerslie Four Square store is a trial by the New Zealand retail group Foodstuffs, which plans to roll out this computer vision technology, SmartCart by Imagr, to more of its stores in 2019. Europe and America by 2022. Remove friction, get happy customers. Certainly, customer experience is a big part of it, said Muggleston.

Seattle 100

Seattle America Retail Customer Experience 100

PYMNTS

OCTOBER 11, 2018

Consumer expectations were set outside of the QSR industry when it comes to digital,” Ganelli said, pointing to the recent innovations made by eCommerce retailers, which have pioneered these new channels and techniques. When our food is given to the consumer in a retail environment across a counter, we don’t really need that.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

SEPTEMBER 13, 2018

The program, dubbed Restock, was launched earlier this year in an effort to adjust product choices, rearrange store layouts and highlight private-label brands. But it was feared that those disruptions could hurt traffic for good, as the customers left for other grocery stores.

Louisville 100

Louisville Nashville Houston Customer Experience 100

The Financial Brand

OCTOBER 8, 2020

Looking to cement its dominance in retail banking, Bank of America created Life Plan 1.0, a digital app tightly tied to in-person experience. The post Inside the Strategy Behind BofA’s Digital Life Planning App appeared first on The Financial Brand.

Strategy 39

Strategy America Branding Retail 39

PYMNTS

JUNE 5, 2020

The challenge is two-fold for retailers in a post-pandemic world, Cohen said. What the last few months have demonstrated, he said, is an influx of retailers and sellers that have suddenly realized the need to be much more digitally present and enabled. So now, our consumers are becoming much more open to cashless or digital payments.

Fraud 151

Fraud How To Online Meeting 151

PYMNTS

JUNE 10, 2016

As industry leaders, we will work together to change how consumers purchase fuel, ultimately driving more brand loyalty,” said Jennifer Roberts, president of strategic alliances and loyalty solutions for Chase. Chase Pay will also integrate Shell’s Fuel Rewards program. “As

Mobile 100

Mobile Fraud Customer Experience America 100

PYMNTS

MAY 10, 2019

Nike Fit in North America will officially launch in July. Customers can scan their feet (using a smartphone at home), then receive shoe recommendations, which will be precise down to the millimeter. Consumers might be surprised to learn they are different sizes from what they thought, depending on the brand of shoe.

New York City 105

New York City New York Mobile Customer Experience 105

PYMNTS

MAY 17, 2016

While hard to imagine now — a week off of another round of disastrous earnings and falling share prices — Sears at one time and for a long time was probably the most innovative retailer in America, if not the world. That program grew in prominence until 1985, when it formally branded as the Discover Card.

Retail 103

Retail Colorado Innovation Branding 103

CB Insights

AUGUST 10, 2017

Carmeli is CEO & Founder of Deliv, a same-day delivery solution that bridges the “last mile gap” between retailers and their customers. Fast, free delivery is here, and retailers need to take note. According to one study , 80% of consumers want a same-day shipping option, while only 56% of retailers offer one.

Retail 46

Retail National Seattle Examples 46

PYMNTS

JANUARY 22, 2018

Dunkin’ Donuts has always been a brand about, well, donuts (or doughnuts, if one is a stickler about proper spelling). Time to make the donuts,” was the brand’s well-known tagline for almost two decades — uttered often and forlornly by long-time company mascot Fred the Baker.

Branding 124

Branding Massachusetts Mobile Customer Experience 124

PYMNTS

SEPTEMBER 14, 2018

For food, they want to see the brands and the products and confirm they will be fresh and quality. The world’s largest retailer announced it has acquired the crowdsourced, on-demand delivery marketplace Cornershop for $225 million. Same-store sales, one of the favored metrics for judging retail, excluding fuel, increased 1.6

Metro 122

Metro New York City Nashville Oklahoma 122

PYMNTS

DECEMBER 13, 2019

“Through the pilot, we’ll gain insights that will enable us to further develop and refine our service, while helping Walmart create the best end-to-end customer experiences.”. After two years at the world’s largest retailer, Bonobos Founder Andy Dunn is leaving Walmart in early 2020, Reuters reported on Thursday (Dec.

New York City 131

New York City New York Retail US 131

Cisco

MAY 25, 2021

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. Shift from reactive to proactive -> 87% of consumers want to be contacted proactively by a company for customer service matters.

Strategy 71

Strategy Mobile Study System 71

PYMNTS

MAY 24, 2017

That meant partnering — and connecting first Visa Checkout and soon Visa’s Commerce Network to PARK SMARTER was not a hard decision for Visa to make, according to Bill Dobbins, head of Business Development, North America, Visa Inc. These cashless solutions offer seamless payment experiences and help to solve consumer pain points.

Mobile 109

Mobile Retail Branding Payments 109

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. According to Retail Banking Research , the number of ATMs worldwide rose by five percent to 3.2

ATM 85

ATM Mobile Strategy Fraud 85

PYMNTS

OCTOBER 20, 2017

Like so much of the retail industry, hospitality is all about customer experience. A happy customer is an asset and a source of repeat revenue, either because they will stay at the hotel chain again themselves or because they will recommend it to family and friends. Pacifica Hotels — Santa Barbara & Los Angeles.

Las Vegas 108

Las Vegas Los Angeles Hawaii California 108

PYMNTS

JANUARY 3, 2019

This is a situation that Chief Marketing Officer Devon Watson at Diebold Nixdorf calls the “constant stream of commerce,” which means consumers are bombarded with content of all kinds from brands and merchants, all constantly vying for their attention.

ATM 154

ATM Data Examples Training 154

NCR

JULY 1, 2016

In fact, according to new research, the balance of power has shifted between organizations and customers to the extent that payment innovation is now led more by consumers than industry. Payments influencing brand loyalty . But what is spurring this consumer revolution in payments? Consumers embracing change .

Payments 49

Payments America Mobile Branding 49