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CFPB launches pilot advisory opinion program

CFPB Monitor

Having announced earlier this year that it was implementing an advisory opinion (AO) program, the CFPB published a procedural rule in today’s Federal Register establishing a pilot AO program. The issue is better suited for the notice-and-comment process (such as where an AO would change a regulation). Pilot AO Program.

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Can data science capture key insights in news articles?

BankUnderground

Using news articles as a source of data In this article, we investigate if we can identify events of interest, public opinion and other useful insights relating to banks. To understand this, we used network analysis, PageRank and keyword data science techniques to identify and analyse any events of interest over a 15-month time period.

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Consumer groups urge CFPB to regulate fee-based earned wage access products as credit

CFPB Monitor

The letter takes aim at the Bureau’s November 2020 advisory opinion dealing with EWA products and its December 2020 approval order issued in connection with Payactiv’s EWA program. The advisory opinion addressed whether an EWA program with the characteristics set forth in the opinion was covered by Regulation Z.

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CFPB issues advisory opinion on use of “name-only matching” by consumer reporting agencies; Director Chopra warns of enforcement consequences

CFPB Monitor

While the advisory opinion itself is an important development, perhaps equally important are the ominous comments made by Director Chopra in his statement about the advisory opinion because they potentially signal more broadly what the “new CFPB’s” approach to enforcement will be. Advisory opinion.

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CFPB Issues Advisory Opinion Addressing Regulatory Uncertainty Regarding Special Purpose Credit Programs

CFPB Monitor

On December 21, 2020, the CFPB issued an advisory opinion that addresses regulatory uncertainty related to certain aspects of special purpose credit programs (“SPCPs”) designed and implemented by for-profit organizations. A description of the analysis conducted by the creditor to determine the need for the program.

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The Customer Experience: 14 Ways To Better Understand Your Bank Customer

South State Correspondent

Basic Customer Data Analysis – The Big 4 of Customer Experience. Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. A bank can hold a “BYOC” (bring your own comments) barbeque as both a customer appreciation event and a way to better collect customer feedback. Seek out diverse opinions.

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The Customer Experience: 14 Ways To Better Understand Your Bank Customer

South State Correspondent

Basic Customer Data Analysis – The Big 4 of Customer Experience. Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. A bank can hold a “BYOC” (bring your own comments) barbeque as both a customer appreciation event and a way to better collect customer feedback. Seek out diverse opinions.