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Today In Retail News: Automotive Market Continues Comeback, Conversational Commerce Finds Its Voice

PYMNTS

In a roundup of today’s top retail stories: The automotive market continues its comeback with a digital spin, conversational commerce is the next big pandemic-fueled trend, and Tiffany said that its preliminary sales results for August and September 2020 are positive. Conversational Commerce Finds Its Voice in Digital Retail.

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Retail 2020: Looking Back On D2C Brands

PYMNTS

Direct-to-consumer (D2C) brands came in two flavors during 2020. The first were the Pepsis, Heinzes and Krafts that either didn’t like their retail distribution or saw a pandemic-driven opportunity to get new products in new configurations to the consumer. When those markets sparked a fan base and reorders, the company was born.

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Digital-First Economy Redefines Retail And Consumer Behavior

PYMNTS

When it’s said and done there was only one story that mattered in the retail universe this year and it was the rise of the digital-first economy. These are companies like Adore Me (lingerie), Green Goo (personal care), Shift (used cars) and Misfits Market (produce). Take a look at how they operated before the pandemic.

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Today In Retail: FedEx Concludes ShopRunner Acquisition; Save A Lot Sells 51 Stores To Fresh Encounter

PYMNTS

In today’s top retail news, FedEx Corp. concluded its previously announced purchase of ShopRunner, while Save A Lot unveiled the sale of 51 stores run by the company in the Tampa, Florida market to Fresh Encounter. Plus, PYMNTS looks back on direct-to-consumer (D2C) brands, which came in two flavors in 2020.

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Why Toys Are Making A 2020 Comeback

PYMNTS

In fact, 2020 opened with retail reports decrying the great toy sales slump , citing the 4 percent fall-off in toy sales, the rather tepid holiday sales season reported between 2018 and 2019 and the fact that toy sales came up short during last year’s holiday season. Barbie gross sales rose 29 percent in Q3, to $532.2

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Today In Retail: Bed Bath & Beyond Completes Sales Of Cost Plus World Market; Starbucks To Help Out Washington State With Vaccine Distribution

PYMNTS

In today’s top retail news, Bed Bath & Beyond said it has finished its sale of Cost Plus World Market (CPWM) to a private equity firm, while Starbucks will help Washington state with the distribution of coronavirus vaccines. Bed Bath & Beyond Finishes Sale Of Cost Plus World Market To PE Firm. Bed Bath & Beyond Inc.

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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

The COVID-19 pandemic stressed everyone in 2020. But even the best companies struggled to keep customer satisfaction levels high during 2020. The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies.

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