PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. So we led with technology.”. Brown said in a recent conversation with PYMNTS’ Karen Webster.

Innovation 318

Innovation Data Examples Community Bank 318

PYMNTS

DECEMBER 31, 2019

Might the coming year be marked by innovation at the point of sale (POS)? Thinking about what will come to fruition by the end of December 2020 gives little runway to predict, say, the most mobile of mobile commerce options (flying cars with embedded payments!) The time frame, of course, is somewhat short. According to Akash Garg, U.S.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

FEBRUARY 17, 2020

Brick-and-mortar retailers are bringing smaller-scale, cutting-edge technology to city locations. In eCommerce, Wine.com had a banner 2019, and the company expects more customer experience improvements in 2020 as they aim to engage a new generation of wine connoisseurs.

Innovation 160

Innovation Customer Experience Data Retail 160

PYMNTS

OCTOBER 22, 2020

A major provider of financial technology to banks, Mitek Systems said its digital identity verification software will now incorporate near-field communication (NFC) technology as well. Mitek, a top developer of digital identity verification and mobile check deposit technology, announced on Thursday (Oct.

Technology 134

Technology Comparison Security Customer Experience 134

PYMNTS

JANUARY 6, 2020

These types of technologies provide a better customer experience to the payer. As a result, that technology will drive down the cost of processing payments. The third trend the company sees is increased use of mobile technology in collecting payments and an innovation that Berdan called almost a “pop-up point of sale.”.

Fintech 130

Fintech Trends Customer Experience Mobile 130

PYMNTS

OCTOBER 1, 2019

1, 2020 — at one point, the deadline was in 2017. However, that’s only part of what’s really going on when it comes to this particular card payments mark for convenience stores and gas pumps, according to a new PYMNTS interview with Chris Triconi, director of petro, convenience stores, and fuel retail at payment technology firm LISNR.

Innovation 167

Innovation Customer Experience Retail Operations 167

Bank Innovation

FEBRUARY 6, 2020

is staking its consumer-banking strategy on digital technology. In 2020, that push will be spearheaded by a new team of executives. Three of the group’s top leaders — the chief executive officer, the head of digital technology and the chief of digital customer experience — have moved to new roles or […].

Digital Strategies 221

Digital Strategies Strategy Customer Experience Technology 221

Perficient

JANUARY 12, 2021

Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. The top banks have the funds, technology, and development teams to make this happen. Small Business Innovation. million in 2020, making up nearly all (99.9%) U.S. The number of small businesses in the U.S.

Trends 332

Trends Fintech Customer Experience Innovation 332

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

DECEMBER 8, 2020

"Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. Honda Xcelerator, is an innovation program that facilitates partnerships between startups and Honda business units globally.

Oklahoma 253

Oklahoma Branding Tools Online 253

Cisco

AUGUST 11, 2020

The first half of 2020 has demonstrated the remarkable adaptability of the financial services industry in the face of simultaneous disruption to economic, operational, and customer behavior conditions. Not surprisingly, technology solutions that enable business continuity in this environment are in high demand.

Innovation 123

Innovation Customer Experience Survey Meeting 123

PYMNTS

DECEMBER 30, 2020

Department stores are struggling in a digital-first economy, while forward-thinking retailers are looking at the returns process as an opportunity to create a positive customer experience. 97% : Share of consumers who will buy from a retailer again after having a positive returns experience.

United States 261

United States Customer Experience Retail Data 261

PYMNTS

OCTOBER 8, 2020

Mobile ordering services, advanced drive-thrus and customer safety and security are the top customer priorities for restaurants amid the pandemic. The following Deep Dive explores how restaurants are using the latest dining and ordering technology to satisfy these requirements. Mobile Ordering.

Innovation 141

Innovation Fraud Mobile Security 141

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. 2020 Innovation Sparks. The report, released Tuesday (Nov.

Innovation 102

Innovation Report social media Data 102

PYMNTS

JANUARY 18, 2018

According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. The results are a bit more varied across the Asia-Pacific region, however, which influences how these FIs invest in innovation. Optimism Up. North American banks are among the most optimistic, EY found. Cybersecurity.

Regulation 156

Regulation Innovation Fintech Marketing 156

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Perficient

FEBRUARY 2, 2023

Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder.

Industry 471

Industry Trends social media Payments 471

Perficient

DECEMBER 15, 2020

The Creativity International Design Awards is active in recognizing exceptional design and the designers and innovators who make it happen. This microsite launched successfully in June 2020. This program launched successfully in September 2020.

Tools 475

Tools Policies Industry Community 475

Perficient

JULY 30, 2020

Low-code technologies offer the promise of effective “citizen development”, where business users can rapidly produce their own applications with little to no support from developers. Congratulations to our 2020 Hackathon winners, the Power (Platform) Rangers, and all of our teams that entered! What is a Low-Code Application?

Training 322

Training Community Innovation US 322

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

Abrigo

FEBRUARY 13, 2020

Key Takeaways To better serve their community, as well as stay competitive in this fast-moving environment, savvy CFIs are carefully blending digital innovations with their hallmark relationship banking practices. However, proximity to branches is becoming less and less important to customers and members. Learn more.

Community 273

Community Lending Management Innovation 273

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. If one suddenly finds that digital technology means they can easily and reliably get groceries or items from a favorite merchant delivered, why stop doing that? “I

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

DECEMBER 23, 2019

billion, and the new company will have $500 million in cash at the end of the transaction, scheduled for 2020. I look forward to building significantly upon our goals of continuing our state-by-state rollout and creating the most entertaining and engaging customer experiences for sports fans globally.”.

Las Vegas 130

Las Vegas Company San Francisco Boston 130

PYMNTS

DECEMBER 23, 2019

billion, and the new company will have $500 million in cash at the end of the transaction, scheduled for 2020. I look forward to building significantly upon our goals of continuing our state-by-state rollout and creating the most entertaining and engaging customer experiences for sports fans globally.”.

Las Vegas 130

Las Vegas San Francisco Boston Nevada 130

PYMNTS

SEPTEMBER 16, 2019

Online merchants could collectively lose approximately $57 billion in 2020 due to SCA adjustments. Merchants must therefore be prepared to support several verification and customer experiences. The smartphone is in the customer’s possession, after all, and face or fingerprint scans fit inherent verification.

Technology 116

Technology Customer Experience Cards Regulation 116

PYMNTS

AUGUST 3, 2016

Online Shoppers Are Reshaping The Retail Experience,” attempts to forecast just exactly what retail might look like come 2020. First and foremost, think that, by 2020, retailers (at least the successful ones) will have “fully embraced” the use of digital technology.

Retail 100

Retail social media Branding Online 100

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Independent Banker

FEBRUARY 29, 2020

“Today’s technology environment opens the door to a world of opportunity for community bankers.”. Welcome to Independent Banker’s ICBA LIVE 2020 issue! As a child, the concept of the year 2020 seemed so far-fetched. Burgeoning customer expectations demand that technology plays a pivotal role in community banks’ strategies.

Community Bank 155

Community Bank Community Technology Customer Experience 155

PYMNTS

DECEMBER 21, 2020

Blackhawk Network Head of Commerce Brett Narlinger said in the announcement that the company has witnessed surges in 2020 in eCommerce and shoppers harnessing buy online, pick up curbside options but there has not been a method to have gift cards included in that experience.

Cards 159

Cards Branding Customer Experience Innovation 159

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 167

Fintech Customer Experience Conference Technology 167

Perficient

JULY 27, 2020

Easily found by leveraging Google Analytics or a comparable platform, this information can provide a look back at some historical data from the previous year, enabling you to compare that with a more specific timeframe from 2020. The behavior of new vs. returning customers. People / Process / Technology. Geographic location.

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

JANUARY 13, 2020

As 2020 gets into full swing, artificial intelligence (AI) is in a peculiar position. You can bet on its arrival during the 2020s though — at least according to the message sent as part of the latest PYMNTS Masterclass with Brighterion , an AI-focused company owned by Mastercard. Take just a few data points: 63.6 Value Of Speed.

Fraud 207

Fraud Customer Experience Data Technology 207

PYMNTS

DECEMBER 26, 2019

One can almost feel it in the bones: the excitement to come in the world of payments in 2020, as innovation sparks new business models and disruption. Indeed, Red Hat has been working with KAL ATM Software , which leverages a process known as virtualization, using technology to uncouple hardware from the ATM’s operating environment.

Software 132

Software Payments ATM Course 132

PYMNTS

DECEMBER 30, 2020

With trade shows canceled and enterprise digitization accelerated, 2020 was a big year for the adoption of B2B eCommerce. Only days ago, startup Spryker secured $130 million for its B2B eCommerce technology, while Mirakl landed $300 million in September, pumping the firm's valuation up to $1.5 The Rise of the Marketplace.

Online 302

Online Meeting Payments Fintech 302

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Abrigo

FEBRUARY 3, 2020

Key Takeaways At many financial institutions, a substantial share of the IT budget is tied up in technology infrastructure and maintenance and cannot be used for new initiatives. Technology spending priorities. Dollars for innovation tied up in IT infrastructure. The trend away from on-premise technology.

Resources 150

Resources Security Customer Experience Fraud 150