Perficient

JANUARY 26, 2022

TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. In the most simple terms, journey science encompasses research, analysis, strategy, and experimentation – everything that you need to identify opportunities to improve the customer experience.”.

Customer Experience 221

Customer Experience Strategy Digital Strategies Analytics 221

PYMNTS

JULY 12, 2019

Data: $775 M: Predicted losses due to account takeovers at call centers by 2020. And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers. All This, Today In Data. 35 B: Expected value of the global call center software market by 2025.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. based mid-size banks and credit unions are prioritizing their technology initiatives and spending.

Strategy 123

Strategy Fintech Study Customer Experience 123

PYMNTS

OCTOBER 22, 2020

A major provider of financial technology to banks, Mitek Systems said its digital identity verification software will now incorporate near-field communication (NFC) technology as well. Mitek, a top developer of digital identity verification and mobile check deposit technology, announced on Thursday (Oct.

Technology 134

Technology Comparison Security Customer Experience 134

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk.

Management 195

Management Lending Community Strategy 195

Bank Innovation

FEBRUARY 6, 2020

is staking its consumer-banking strategy on digital technology. In 2020, that push will be spearheaded by a new team of executives. Three of the group’s top leaders — the chief executive officer, the head of digital technology and the chief of digital customer experience — have moved to new roles or […].

Digital Strategies 221

Digital Strategies Strategy Customer Experience Technology 221

BankInovation

MARCH 25, 2021

The pandemic shift to digital onboarding that increasingly uses intelligent automation will provide banks with cost savings of over $460 million over five years, and improve customer experience.

Regulation 91

Regulation Technology Customer Experience Study 91

PYMNTS

DECEMBER 31, 2019

Yet, a year from now, we’ll be knee-deep in wrapping paper, and just emerging from the post- holiday frenzy of 2020. Merchants will be turning on their near-field communication technologies, and accepting tap-and-pay at the terminal. The time frame, of course, is somewhat short. According to Akash Garg, U.S. Here Come The Millennials.

eBook 170

eBook Millennials Cards Survey 170

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. Well GonzoBankers, the gang is back to work and we are all headed face-first into 2020 – a year with more uncertainty than most about how things will turn out. We are entering the “tech decade” in banking.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

JANUARY 6, 2020

These types of technologies provide a better customer experience to the payer. As a result, that technology will drive down the cost of processing payments. The third trend the company sees is increased use of mobile technology in collecting payments and an innovation that Berdan called almost a “pop-up point of sale.”.

Fintech 130

Fintech Trends Customer Experience Mobile 130

Perficient

AUGUST 28, 2020

Utility companies have had a hard summer in 2020! Blackouts and brownouts caused by fires in the West, and Storms on the East Coast and in the Gulf have filled the news.

Analytics 340

Analytics Company Data Comparison 340

PYMNTS

DECEMBER 30, 2020

Department stores are struggling in a digital-first economy, while forward-thinking retailers are looking at the returns process as an opportunity to create a positive customer experience. 97% : Share of consumers who will buy from a retailer again after having a positive returns experience.

United States 261

United States Customer Experience Retail Data 261

PYMNTS

JANUARY 7, 2021

The new year is here, and the grocery business gets to finally close the book on a difficult and complicated 2020. We're proud of the product mix and shopping experience we provide in our stores and online. But while the year may be over, the pandemic that defined it will be an issue for the foreseeable future.

California 203

California CA Analytics Branding 203

Perficient

OCTOBER 26, 2020

Perficient was listed in Forrester’s recent report, “The Forrester Wave : Digital Process Automation Service Providers, Q3 2020, The 13 Providers That Matter Most And How They Stack Up.” Consulting offerings that cover strategy, user experience, and change management, along with technology. Market Presence. Learn More.

Report 294

Report Strategy US User Experience 294

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

Perficient

OCTOBER 28, 2020

Perficient was included in Forrester’s recent report, “Now Tech: Digital Process Automation Services, Q3 2020, Forrester’s Overview of 20 Digital Process Automation Service Providers.” Forrester’s Now Tech report examines service providers for their work with DPA technologies and analyzes each vendor in two categories: Market presence.

US 294

US Strategy Customer Experience America 294

Perficient

AUGUST 6, 2020

As you navigate the current landscape, providing a personalized and superior customer experience is more important than ever before. Successful leaders recognize that communicating with customers effectively can be the difference between standing out or losing a customer to a competitor – especially now. Register Today.

US 309

US Customer Experience Strategy National 309

Perficient

SEPTEMBER 24, 2020

But we wanted to acknowledge those who have exemplified our vision, and who have helped bring so much value to our joint customers.”. We’re excited and proud to see our Director of Intelligent Search Eric Immermann included in Coveo’s inaugural group of 2020 MVPs. I’m honored to be named as an honorary Coveo 2020 MVP” said Immermann.

Leadership 309

Leadership Analytics Customer Experience Groups 309

BankInovation

JULY 26, 2021

looking for the holistic, hassle-free customer experiences they get from technology giants such as Amazon and Uber, are struggling to get the same from their banking providers. This is particularly true of smaller businesses: according to JD Power’s 2020 U.S. Consumers and businesses in the U.S.,

Customer Experience 98

Customer Experience Survey Technology 98

NCR

FEBRUARY 7, 2018

Creating a strong customer experience needs to be a priority for all financial institutions in today’s environment. percent) still only take an ad-hoc approach to their omni-channel strategies, resulting in a ‘shallow’ customer experience, IDC found. Nearly half of banks (46.4 A further 36.5

Customer Experience 49

Customer Experience Regional Meeting Strategy 49

Perficient

JANUARY 12, 2021

Customers want to have an overall engagement with their financial institution around products and services that are easy to use, convenient, safe, and maintain their privacy. Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. Small Business Innovation. reached 31.7

Trends 332

Trends Fintech Customer Experience Innovation 332

PYMNTS

JULY 24, 2020

Green said he thinks it’s tough to build an omnicommerce system that can give consumers a customized experience in both the physical and virtual worlds. Getting the technology, processes and staff training into place has been hard. He added that if any small part goes wrong, the system doesn’t work.

Retail 225

Retail Training Customer Experience System 225

PYMNTS

JANUARY 22, 2021

I am simply amazed at how well my team, my clients and the industry pulled together in 2020 to conquer significant business and societal challenges. What I hope we bring with us from 2020 is a positive and caring attitude for all with a passion for continued positive change. It’s been a year of rapid change.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

FEBRUARY 17, 2020

Brick-and-mortar retailers are bringing smaller-scale, cutting-edge technology to city locations. In eCommerce, Wine.com had a banner 2019, and the company expects more customer experience improvements in 2020 as they aim to engage a new generation of wine connoisseurs.

Innovation 160

Innovation Customer Experience Data Retail 160

Perficient

MAY 13, 2021

2020 had a significant impact on families from many perspectives. What are my customers’ banking preferences, and what are their financial needs? Do we have technology channels our customers can leverage without requiring them to speak with an agent?

Analytics 436

Analytics Meeting US Data 436

Perficient

FEBRUARY 2, 2023

Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder.

Industry 471

Industry Trends social media Payments 471

PYMNTS

DECEMBER 8, 2020

"Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. Since the pandemic started, Modal has experienced a 700 percent increase in online checkout customers, and achieved profitability in May 2020.

Oklahoma 253

Oklahoma Branding Tools Online 253

PYMNTS

AUGUST 3, 2016

Online Shoppers Are Reshaping The Retail Experience,” attempts to forecast just exactly what retail might look like come 2020. First and foremost, think that, by 2020, retailers (at least the successful ones) will have “fully embraced” the use of digital technology.

Retail 100

Retail social media Branding Online 100

Perficient

SEPTEMBER 25, 2020

2020 has offered us some big surprises that I don’t think any of us could have predicted. Epi’s robust personalization experiences are something I’ve longed for in the B2B space, and Insite’s unique stronghold on the B2B manufacturing and distribution market will no doubt be an asset for Episerver. Which brings me back to Spire CMS.

Customer Experience 262

Customer Experience US Tools Conference 262

Perficient

NOVEMBER 23, 2020

in 2020 to reach $848.1 As eMarketer accurately points out, not only is there an increased demand for healthcare products (specifically PPE) within healthcare facilities, new customers have entered this vertical who have never purchased these types of products before. then you likely have upped your PPE game in 2020 due to COVID.

Company 354

Company Customer Experience Conference Guidelines 354

PYMNTS

SEPTEMBER 23, 2020

People for whom dining out is one of life’s best pleasures have had a rough time in 2020, and it’s probably going to stay weird for a while. Even New York City has now greenlit indoor dining, but the great restaurant sector reset of 2020 is far from finished. million in 2020 as consumers continue to heavily rely on these services.

Mobile 245

Mobile New York City Fraud New York 245

Independent Banker

FEBRUARY 29, 2020

“Today’s technology environment opens the door to a world of opportunity for community bankers.”. Welcome to Independent Banker’s ICBA LIVE 2020 issue! As a child, the concept of the year 2020 seemed so far-fetched. Burgeoning customer expectations demand that technology plays a pivotal role in community banks’ strategies.

Community Bank 155

Community Bank Community Technology Customer Experience 155

PYMNTS

SEPTEMBER 16, 2019

Online merchants could collectively lose approximately $57 billion in 2020 due to SCA adjustments. Merchants must therefore be prepared to support several verification and customer experiences. The smartphone is in the customer’s possession, after all, and face or fingerprint scans fit inherent verification.

Technology 116

Technology Customer Experience Cards Regulation 116

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. Empowered by Data, Driven by Results.

Customer Experience 238

Customer Experience Study System Management 238

Perficient

DECEMBER 15, 2020

Badges accompany each hotspot for customers to track their progress during the interactive tour, translating into energy savings and environmental impact such as a running total of hypothetical trees planted, or gallons of gasoline saved. This microsite launched successfully in June 2020.

Tools 475

Tools Policies Industry Community 475

Abrigo

MARCH 3, 2022

By leveraging their strengths in relationship lending and their access to technology in order to grow the small business loan portfolio profitably. CFIs are poised to regain the small business lending market Community Financial Institutions can leverage technology to improve customer experience and regain the small business lending market.

Lending 195

Lending Community Marketing Community Bank 195

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. If one suddenly finds that digital technology means they can easily and reliably get groceries or items from a favorite merchant delivered, why stop doing that? “I

Retail 273

Retail Meeting Customer Experience Online 273