PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

CB Insights

JANUARY 5, 2021

High fees, poor customer experiences, and archaic technology have historically blocked many from accessing financial services. . get the state of challenger banks report. Below, we dive into how the Covid-19 pandemic has accelerated the shift to digital banking among these populations. Source: PwC. Globally, 1.7B

Digital Banking 98

Digital Banking US Online FDIC 98

Perficient

OCTOBER 19, 2020

Financial institutions must understand the new journey customers and colleagues have embraced in 2020 and begin to change their strategy from FI-focused to customer-focused for both the front and back office. Furthermore, financial institutions should use AI to better understand what works and, more importantly, what does not.

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Video Security Tools Strategy 520

American Banker

NOVEMBER 24, 2020

Shawn Rose, chief digital officer, and Holly Pontisso, vice president of customer experience at Scotiabank at Toronto, share how they have adapted their digital offerings for people over 50, including making sure ageist attitudes don’t creep into digital channels or messaging.

Digital Banking 77

Digital Banking Customer Experience Banking 2020 77

PYMNTS

JANUARY 20, 2021

The company, owned by Singaporean tech group Sea , received 62 million monthly visits in Vietnam in 2020's third quarter, an over 80 percent increase from a year earlier. Sea recently purchased Indonesia's Bank BKE, PYMNTS writes, which lines up with the company's goal to boost its stature as a FinTech trailblazer.

Customer Experience 201

Customer Experience Digital Banking Groups Fintech 201

PYMNTS

DECEMBER 3, 2019

Lumin Digital has signed a multi-year contract with the University of Illinois Community Credit Union (UICCU) that will have Lumin’s cloud-based platform serve as the credit union’s digital banking solution for retail banking and bill payment.

Illinois 131

Illinois Digital Banking Customer Experience Analytics 131

PYMNTS

DECEMBER 10, 2019

“Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members. We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

Security 130

Security Illinois User Experience Digital Banking 130

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

Banking 2020

APRIL 17, 2015

Banks need to make mobile apps an experience, not an add-on: While it’s important for financial institutions to have mobile banking capabilities, it’s even more important for these mobile banking apps to provide an enhanced customer experience. What have you been reading?

Customer Experience 40

Customer Experience Mobile New York Apple 40

The Financial Brand

APRIL 1, 2019

The focus of financial marketing in 2020 will move from customer experience to bottom line results. The post Financial Marketing 2020: ‘Show Me The Money’ appeared first on The Financial Brand.

Marketing 33

Marketing Customer Experience Branding Marketing Strategies 33

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Non-interest income, in total, was flat in 2020. These execs have a very, very large voice in planning.

Customer Experience 144

Customer Experience Strategy Community ATM 144

PYMNTS

MARCH 27, 2020

So it is with the science of authentication, where consumers see happy new horizons of user-defined control among digital and mobile banking apps. percent) of those users don’t like the experience as it’s generally configured. Digital and Mobile App Banking Drivers. But customer experience (CX) 2.0

Mobile 190

Mobile Millennials Digital Banking Security 190

PYMNTS

JANUARY 11, 2021

license for financial services will enable it to offer banking products “U.K. customers expect from their everyday primary bank account.” . After getting the banking license, Revolut said it would develop a “financial super app.” Nik Storonsky , founder and CEO at Revolut, said in a press release on Monday (Jan.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

Abrigo

MARCH 15, 2022

They see that allowing members or customers to quickly open and fund accounts online: Creates a bridge to new commercial and consumer relationships and Offers a moat around existing relationships to protect them from competition Online account opening more than doubled at most banks between 2019 and 2020, according to the ABA Banking Journal.

Online 195

Online Lending Survey Digital Banking 195

South State Correspondent

OCTOBER 26, 2023

The catalyst was likely a panel led by the CEO of Taktile (AI Underwriting), a Partner from Bain Capital, a partner for Andreessen Horowitz, the chief data scientist from Branch International (digital banking fintech for India and Africa), and a tech correspondent for CNBC.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

FEBRUARY 3, 2020

They quickly faded into the décor of banks and street corners, becoming a prosaic feature of everyday life. And while some imagined there’d be banks on Mars by 2020, few guessed that dull ATMs would one day reinvent retail banking. The automated teller machine (ATM) debuted 51 years ago in the U.S.,

ATM 165

ATM Digital Banking Innovation Video 165

PYMNTS

OCTOBER 8, 2019

He added that CUs need to be cutting edge with technology, especially as FinTechs make it a goal to gain market share from traditional FIs, who are, of course, also focused on delivering satisfying customer experiences.

United States 102

United States Millennials Course Lending 102

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Brown said in a recent conversation with PYMNTS’ Karen Webster. “So So we led with technology.”.

Innovation 318

Innovation Data Examples Community Bank 318

Cisco

MARCH 26, 2021

All financial services and retail session are future focused; taking the lessons learned from 2020 and building toward a more sustainable and inclusive future. Consumers’ use of the range of financial channels available to them expanded significantly in 2020. Are you ready for the future of work? Financial Services.

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

JUNE 17, 2020

Both of these channels are thus perfect targets for fraud, with cybercriminals posing as restaurants on social media and attempting to scam customers of their personal data, and fake reviews driving customers away from restaurants.”. A solid fraud prevention solution is a QSR’s first line of defense against card testing attacks.”.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

DECEMBER 28, 2020

Developments From The World Of Digital-First Banking. In this month’s Feature Story, CarrieAnne Cormier , senior vice president of retail operations and strategy for Avidia Bank , discusses why maintaining a constant line of contact with customers is critical to success in a digital-first banking space.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

JUNE 20, 2019

The CYBG digital bank unit called B will be the first to rebrand under the Virgin Money merger. “Both brands are a by-word for reliability and trust, and we understand the emotional attachment customers and local communities have [toward] them,” said CYBG CEO David Duffy in a statement. percent to 5 percent.

Branding 108

Branding Customer Experience Groups Digital Banking 108

Banking 2020

FEBRUARY 1, 2016

Without those personal relationships to foster loyalty, banks have to find a way to digitize that feeling of being known and understood — if they want to have any hope of maintaining customer satisfaction.

Customer Experience 40

Customer Experience Online Mobile Digital Banking 40

PYMNTS

JANUARY 28, 2020

Owens noted that Elan aims to improve the customer experience by providing mobile functionality, geolocation, AI-based fraud protection and all forms of digital payments. These are expensive to deliver, which is why we help customers provide these services and capabilities as part of the package,” he said.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

NCR

MARCH 22, 2017

The good news is that, at branches across the country, digital innovations can already transform brick and mortar branches into mobile-first, immersive help centers – improving the customer experience and increasing employee productivity while ensuring data remains secure. By 2020, it could be as many as 50 billion.

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

JANUARY 11, 2021

Banks, he noted, are increasingly having to embrace a digital-first experience. And amid that digital-first mindset, the banking experience may be increasingly moving toward self-service. Read More On Banking: Brown said. “So So we led with technology.”

ATM 142

ATM Strategy Capital Bitcoin 142

PYMNTS

FEBRUARY 13, 2020

In a sense, though, the clock may be ticking, because consumers expect that same level of personalization at every point of financial services and banking, regardless of the channel. However, the branch experience does need to evolve, he noted, as FIs see their own customer demographics shift toward younger, tech-savvy millennials.

Millennials 231

Millennials Digital Banking Mobile Course 231

The Financial Brand

DECEMBER 3, 2019

Banks aren't meeting minimal digital CX expectations. The post Banking Must Get Digital CX Basics Right in 2020 appeared first on The Financial Brand. This requires using data and advanced analytics to become a better financial partner.

Analytics 31

Analytics Meeting Branding Data 31

Bobsguide

FEBRUARY 22, 2022

The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences. Furthering the government’s vision of moving operations and infrastructure to the cloud, BDB wanted to host the entire core banking platform on a public cloud.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

NOVEMBER 12, 2020

PYMNTS’ November 2020 Disbursements Tracker® , done in collaboration with Ingo Money , states that “FIs that support digital and mobile payment tools could help these consumers access financial solutions without using traditional accounts, but many FIs must address age-old challenges before they can roll out such tools.”

Mobile 202

Mobile Study Tools FDIC 202

PYMNTS

JANUARY 27, 2021

Financial institutions (FIs) around the world are confronting these issues with numerous digital implementations , as 85 percent of banks are offering some form of digital account opening, for example. This increased digital presence also brings a greater risk of digital fraud, however.

Security 213

Security Innovation Fraud Study 213

Fintech Labs Insights

OCTOBER 20, 2020

Here are 10 members of the 2020 cohort which was conducted remotely. Sample Clients – Zions Bank – NBH Bank – Bank of the West (BNP Paribas) – Byline Bank – ConnectOne Bank. Award: MVP of the FIS 2020 Fintech Accelerator. Key customers: – Synchrony – Mastercard. Founder: David Brooks , CEO.

Fintech 15

Fintech San Francisco NJ Arkansas 15

PYMNTS

MARCH 26, 2020

What is a bank? But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers. “I

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

APRIL 17, 2020

percent more likely to make their purchases online in 2020 than they were in 2019. In a feature story, Tory Bartlett, Schlotzsky’s chief customer experience officer, explains how the restaurant chain is streamlining drive-thru ordering with cloud-based performance metric technology as well as digital menu boards.

Maine 141

Maine Tools Payments Retail 141

American Banker

DECEMBER 21, 2020

The pandemic and social unrest made 2020 one of the most challenging years in recent memory, but there is much the industry can learn from the past 12 months.

Industry 81

Industry Customer Experience Groups Digital Banking 81

Banking 2020

JANUARY 25, 2016

None of these benefits on their own are life changing, but together they add up to a great customer experience. Many banks are starting to catch on to new software trends, going so far as to acquire their own cutting-edge design agencies and bring them in-house.

Tools 40

Tools Digital Banking Software Trends 40

Gonzobanker

FEBRUARY 11, 2021

There’s a saying that “some things never change,” and when it comes to mid-size banks’ and credit unions’ technology priorities, there’s some truth there. Improving the customer experience” has been financial institutions’ (FIs) top tech priority for the past three years with roughly three-quarters of institutions citing it as a top priority.

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Lending Fintech Technology System 128