PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Visual search has held promise for online retailers for some time, especially since offering more visual content can engage tech-savvy millennial and Gen Z consumers.

Customer Experience 109

Customer Experience Millennials Retail social media 109

PYMNTS

JULY 2, 2018

More than a store or a brand, The Sharper Image was the traditional mecca of the husbands, fathers and boyfriends along for mall trips they didn’t really want to be on, offering consolation in the form of a session in the vibro-massaging leather recliner and the opportunity to touch a plasma globe.

Branding 101

Branding Retail New York Groups 101

PYMNTS

DECEMBER 18, 2018

It’s easy to get swept up in the retail apocalypse narrative. With historic retailers like Toys R Us and Sears shutting their doors after more than 100 years in business, and reports of “sad Santas” in empty malls, it’s hard to not take a rather dim view of physical retail’s prospects at present. Time Is The New Coupon.

Retail 140

Retail Millennials Online User Experience 140

PYMNTS

JULY 19, 2019

Iconic brick-and-mortar retailers are sometimes reinvented, and return to the world of retail with smaller-format concepts. The parent of the Toys R Us brand, Tru Kids , plans to bring stores under the legendary name to the United States for the 2019 holiday season. In Other Brick-and-Mortar News.

Retail 150

Retail US New York United States 150

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Power 2019 U.S. And those abandonment rates?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

FEBRUARY 6, 2020

Brands reported that worldwide system sales excluding foreign currency translation increased 10 percent, with Taco Bell at 13 percent, KFC at 11 percent and Pizza Hut at 7 percent. Brands Chief Executive Officer David Gibbs reported that KFC U.S.

Branding 142

Branding Innovation Customer Experience System 142

CB Insights

MARCH 11, 2019

Amazon may dominate discussions about the future of retail, but a range of technologies are already disrupting the sector. Our analysts looked at signals across the industry to identify the top 21 retail trends to watch in 2019. GET the 54-page retail TRENDS report. Experiential & Destination Retail.

Trends 70

Trends Retail Branding blockchain 70

Bank Innovation

JANUARY 31, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 31, 2019. In this episode, editors discuss the following news developments: Venmo’s path to profitability; Berlin-based digital bank N26’s U.S. expansion; and Why a digital bank in Texas is awarding miles instead of interest.

Branding 243

Branding Texas Video US 243

PYMNTS

AUGUST 4, 2020

Yotpo’s outlook is so bullish – from both its CEO’s perspective and from the venture capital perspective – because the company is creating a compressed marketing stack for eCommerce, whether it’s for Patagonia or for an up-and-coming DTC sneaker brand like Brooklyn, New York-based GREATS.

Branding 131

Branding social media Case Study Study 131

Gonzobanker

DECEMBER 20, 2019

GonzoBankers, 2019 was a year of extremes. Third, read and enjoy the 2019 edition of the GonzoBanker Awards, our 18 th. Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

FEBRUARY 25, 2020

Data: 6,300: Minimum number of attendee check-ins at all Anthropologie events in 2019. 25: Number of locations where Anthropologie ran a fashion show in March 2019. 19 percent: Growth rate of “experience-driven” brands, per one recent report. 73 percent: Share of millennials who are doing DIY home improvement.

Retail 130

Retail Millennials Tools Innovation 130

PYMNTS

JULY 1, 2020

billion compared to 2019. billion in 2019. GlobalData analysts say the closure of a number of luxury-branded stores across Asia Pacific makes a short-term recovery unlikely. GlobalData analysts say the closure of a number of luxury-branded stores across Asia Pacific makes a short-term recovery unlikely.

Branding 246

Branding Regional United States Groups 246

PYMNTS

APRIL 30, 2018

Brands and retailers face a dilemma then: How do companies reach consumers through their phones? As a result, Kolacz is rolling out technology for brands and retailers to connect with customers through messaging platforms such as Facebook Messenger, WeChat , Viber and WhatsApp. The Platform.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

PYMNTS

DECEMBER 4, 2018

The move should increase sales for brands and eCommerce platforms, experts say, but it could also become a threat for online retailers, and especially fashion sites. Analysts say that 80 percent of India’s online fashion market – valued at $4 billion – is controlled by Flipkart-Myntra and Amazon India.

Customer Experience 146

Customer Experience Branding Online Retail 146

Bank Innovation

DECEMBER 13, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, December 13, 2019.

Strategy 243

Strategy Branding Video Marketing Strategies 243

PYMNTS

OCTOBER 5, 2020

According to the NPD Group , COVID-19 brought the year’s good start to a halt, with March athletic shoe sales down about 40 percent compared to 2019 and taking a 50 percent hit in April. Despite its 37 -state footprint, Werder noted that Fleet Feet thinks of itself as both a national brand and a community retailer.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

DECEMBER 27, 2019

By the numbers, it is hard to deny in the closing days of 2019 that instant payments, as observed by the PYMNTS Instant Payments Tracker , have hit their stride and are no longer a P2P payments tool for gig economy workers. In 2019 that number had nearly quadrupled to 42 percent. Here are four on that list. Instant Payments .

Payments 139

Payments Innovation Study Data 139

PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. But that’s where the standard co-brand partnership ends. As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The relationship announced Wednesday (Jan.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

JANUARY 3, 2019

While any number of brands now market their wares on sustainability, inclusivity and transparency as of 2019, when Everlane was first getting off the ground in 2011, those buzzwords were far less common. Retail, he noted, has been driven by discovery and experience since the beginning of the sale of goods. .

Retail 116

Retail San Francisco Branding New York 116

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. Account takeovers and shipping fraud increased by 347 percent and 391 percent, respectively, between 2018 and 2019, and the pandemic has only exacerbated these issues. Developments From The World Of Digital Fraud.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

SEPTEMBER 17, 2019

The future of retail is playing out in multiple places, not the least of which is the open road. Santiago Chamorro, GM’s vice president for global connected customer experience, said the car company decided on the move after doing some customer research. That’s where the connected vehicle ecosystem is being built.

Google 171

Google Retail Customer Experience System 171

FICO

SEPTEMBER 28, 2018

With less than 12 months to go until EU banks implement their strong customer authentication (SCA) solutions, project teams are facing tough decisions about the most important aspect of the business – customers making payments. Consumer acceptance is so rapid we now see Netflx, Spotify and Amazon as established go-to brands.

Customer Experience 53

Customer Experience Branding Fraud Cards 53

PYMNTS

DECEMBER 18, 2020

Promotions, discounts and rewards are key retail sales drivers, encouraging consumers to make purchases they would otherwise skip and driving up average receipt volume and overall revenues. Consumers redeemed more than $31 billion in eCommerce coupons in 2019, with untold other offers clipped from newspapers and receipts and cashed in stores.

Fraud 275

Fraud Retail Online Customer Experience 275

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. SMBS Outpaced Top Retailers When It Came To Innovation Adoption .

Retail 261

Retail Online Mobile Customer Experience 261

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). Visited a local retail branch?

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

JULY 1, 2020

The digital shift at retail continued its momentum this week as Walgreens and Lululemon both made significant moves to embrace the online consumer experience. pharmacy brand) access to customer data as they navigate online channels and provide consumers with more eCommerce options from the brands. “At

Exercises 249

Exercises Branding Retail Customer Experience 249

PYMNTS

DECEMBER 14, 2018

Retailers are bringing experiential stores to big cities, and Starbucks is no exception: The coffee chain was set to open its Starbucks Reserve Roastery New York City on Friday (Dec. With premium coffees, teas, mixology and the iconic Milanese Princi Bakery, it serves as a Starbucks brand amplifier and a platform for future innovation.”

Retail 161

Retail New York San Francisco Chicago 161

PYMNTS

SEPTEMBER 6, 2019

Brick-and-mortar retailers are taking small-format, inventory-free locations to big cities: Nordstrom , for instance, is bringing its Nordstrom Local concept to the Big Apple. At the locations, customers will be able to access services such as returns, order pick-up and alterations. In Other Brick-and-Mortar News.

Los Angeles 101

Los Angeles Retail New York City New York 101

PYMNTS

JULY 17, 2020

. “That includes memberships, accounts, loyalty points and more … each representing a unique area of the customer experience that should be protected.”. In a 2019 PYMNTS eBook much like this, we made predictions for eCommerce in 2020 and the next decade. Opportunities: New Channels of eCommerce.

eBook 222

eBook Customer Experience Fraud Mobile 222

PYMNTS

JANUARY 20, 2020

BNPL is a thoroughly mobile experience that completes the retail trifecta: less expensive, easy to use and totally portable. That last part is important, as nearly 80 percent of users of the BNPL service Afterpay used a mobile phone for their transaction during the 2019 shopping season. Sneakers, Makeup and Money. and the U.S.

Millennials 132

Millennials Houston Philadelphia Chicago 132

PYMNTS

JANUARY 7, 2021

“We knew this holiday season would be like no other, and we took several steps in advance to help our customers shop safely and with ease,” President and CEO Mark Tritton said in announcing the results. We are delighted by the strong customer response to these efforts. Executives said the Bed Bath & Beyond brand added 2.2

Branding 205

Branding Retail Online Customer Experience 205

Insights on Business

MARCH 6, 2019

“AI is not going to replace managers, but managers who use AI will replace the managers who do not,” Rob Thomas, IBM General Manager of Data and AI predicted at IBM Think 2019. [1] AI implementation grew by 270% in the past four years, and 37% in just the past year, according to a 2019 Gartner study. Free the humans!

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

MARCH 10, 2020

Between 2018 and 2019, there was a 162 percent increase in buy now, pay later (BNPL) downloads – rising to roughly six million – of the most popular new “layaway” apps by the close of last year. Consumers love the delayed payment options and so do retailers, but the BNPL players themselves are loving their business model, too.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

DECEMBER 21, 2020

But the loyalty playing field has seemingly changed much like the rest of retail in an effort to remain relevant to emerging consumer needs, and it’s seeing some success pulling consumers in as the year is coming to a conclusion. It’s a will that we’ve see brands and retailers try to capture all year by leveling up their loyalty offerings.

Retail 263

Retail Meeting Tools Examples 263

The Financial Brand

JANUARY 6, 2019

2019 banking trends and outlooks from financial services leaders and influencers as well as financial institutions from around the world. The post Top 10 Retail Banking Trends and Predictions For 2019 appeared first on The Financial Brand.

Banking Trends 33

Banking Trends Trends Retail Branding 33

CB Insights

MARCH 19, 2019

Download the free report to learn about the biggest emerging trends in AI and strategies to watch for 2019. One of the top AI trends to watch in 2019 will be the growth of edge AI across applications. Look for increased investment to the sector in 2019 and beyond. Track all the 2019 AI 100 startups in this brief on our platform.

Trends 78

Trends Training Data Apple 78