PYMNTS

MARCH 17, 2020

Its redesigned app launched in January and the transition began when its parent company, Jack In The Box, sold it in 2018, according to Qdoba’s director of digital experience and media, Adam Fox. What we heard was that our existing app was overly complex, and [that] the user experience was not very intuitive.

Mobile 168

Mobile System Online Data 168

PYMNTS

JANUARY 14, 2019

That’s because they’ve trained consumers over the last half decade that walking into a store isn’t as nearly as satisfying or productive an experience as shopping online—and not necessarily from those same traditional players. And it did so via a channel that was not at all conducive to a digital shopping experience.

Retail 198

Retail Online Mobile Data 198

PYMNTS

MAY 18, 2018

CEO Steve Easterbrook recently noted that the burger giant’s app adoption rates are low, and said that the fast food chain will focus on improving user experience, increasing the technology’s reliability and better training employees before making major attempts to market the service.

Trends 134

Trends Mobile User Experience Training 134

PYMNTS

AUGUST 24, 2017

In this case, though, that upgrade comes to a security protocol designed to strengthen security around online credit card transactions, but which has seen little change since its inception 17 years ago. Of course, a streamlined user experience and mobile-first approach will encourage adoption, as well. Conclusion.

Security 102

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PYMNTS

JULY 3, 2020

percent in 2018. When asked what type of reward or benefit would encourage them to use their primary card more often, 60 percent wanted something other than cash back — like lower interest rates, [a waived] annual fee or points that can be used for online shopping or travel. Easy is the New Loyalty’. Dividends of Loyalty Innovation.

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

OCTOBER 1, 2020

rewards balances available to spend how you want, where you want, empowering the user and giving them the freedom to do as they wish with their rewards points.”. My Rewards was originally launched in 2018. Success comes down to consumer experience, as with so many things nowadays. a seamless omnichannel experience.”.

Apple 233

Apple Trends America Strategy 233

PYMNTS

JANUARY 9, 2019

Retailers raked in more than $850 billion during the 2018 holiday season, marking the fastest holiday retail sales growth seen in the past six years. Luxury retailers have been slower to move online than some other retailers, but the impact of online sales in this industry can already be seen.

Fraud 109

Fraud Retail Security Online 109

PYMNTS

OCTOBER 31, 2018

The eCommerce operator, which released its third quarter 2018 results , said it has intermediated $38 million of gross merchandise value (GMV) so far. billion for the second quarter of 2018. That will result in slower growth for a period of time as we grow the user base and acquire a new mix of customers.”. percent of GMV.

Management 134

Management Report Payments Apple 134

PYMNTS

APRIL 18, 2018

There isn’t a standard today for how consumers and merchants transact when shopping online. That lack of a standard delivers an inconsistent payments experience for consumers who use a number of devices and digital wallets to buy online. That’s not the case in the digital world.

Cards 116

Cards Innovation Security Payments 116

Insights on Business

MARCH 26, 2018

Diamond pointed out that along with security and best-in-class user experience, a bank must play by the rules and maintain compliance. Gone are the days of face-to-face banking, while online and mobile banking took up most of the client-to-bank time, the personal touch has disappeared almost completely. Lastly, Ms. Hello, Cora!

User Experience 135

User Experience Compliance Maine Regulation 135

PYMNTS

APRIL 2, 2018

It’s not only for consumers, though: Alternative lending firm Kabbage recently found that mobile lending is on the rise among small businesses, with a more than 360 percent increase in the number of SMB loans accessed via mobile device between April 2014 and February 2018.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

JANUARY 15, 2019

… will accelerate the expansion of our delivery network and amplify our diner acquisition efforts, raising consumer awareness of online ordering and driving more volume for all restaurants across our platform.” Grubhub CEO Matt Maloney said in a press release at the time, “The partnership with Yum! Close to all QSR managers — or 91.1

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

JANUARY 22, 2018

Success is now defined by the ability to reach a critical mass of users – consumers or businesses – efficiently and effectively … where time is an important currency, as is the ability to influence and/or control that end user experience. For General Mills, the shift to online, even if tiny, has been a boon for their sales.

Innovation 135

Innovation Online Branding El Paso 135

PYMNTS

FEBRUARY 7, 2020

Lightspeed , the Canadian global point-of-sale (POS) and eCommerce company, is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. The Digital Evolution Of The Online Gaming Ecosystem. and Canada.

Google 123

Google Retail United States Online 123

PYMNTS

DECEMBER 5, 2019

Research from cybersecurity firm Deeptrace shows there were nearly 14,700 deepfake videos online as of November of this year, compared to nearly 8,000 in December 2018. Hochrieser said, too, that user experience is key when it comes to organizations tackling deepfakes.

Video 139

Video Course Technology User Experience 139

PYMNTS

APRIL 3, 2018

Amid that balancing act, Fiserv has been working to bring a frictionless experience to financial services in a voice setting, said Domach. The company was among the entrants to the 2018 Alexa Voice Challenge. It’s not online banking, it’s not mobile banking, it’s a digital user experience,” he said.

Mobile 124

Mobile Fraud New Mexico Examples 124

PYMNTS

MAY 6, 2019

“And most fake accounts selling counterfeit merchandise usually upload a large quantity of posts every day, resulting in a chaotic and negative user experience,” the report stated. And, according to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. billion per year to fake online sales.

social media 123

social media Branding Survey Report 123

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2018 study found that more than 50 percent of U.K. FIs must offer in-demand service channels or risk seeing their customers defect to competitors.

Mobile 130

Mobile Security Examples Study 130

Insights on Business

SEPTEMBER 26, 2016

The updated European Payment Services Directive (PSD2) that will take effect in 2018 , acting as a forcing function to spur innovation and level the playing field among traditional banks and financial services technology (FinTech) companies. The user interface is where most of the focus is currently directed.

Innovation 70

Innovation System User Experience Meeting 70

PYMNTS

JANUARY 28, 2019

Once the account fills up with V-bucks, it is then sold through a legitimate vendor like eBay, or on the dark web, for lower rates than the $10 for 1,000 gamers will get in the game or through an authorized online store. billion in the fourth quarter of 2018, with an ending balance of $107.4 billion, an increase of $5.7

Video 128

Video Data Google Cards 128

PYMNTS

OCTOBER 25, 2017

Actually, a new player, one of our Canadian bank partners, may take that title in 2018. For example, we are working with a virtual prepaid Visa card which, coupled with a user experience layer and Apple Pay, can create an alternative to a gift card for any near-field, communication-enabled merchant.

Mobile 100

Mobile User Experience Examples Millennials 100

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

CB Insights

DECEMBER 12, 2017

Matt Mullenweg would like to think of the software he created WordPress as the “Switzerland” of the online world. Get all the presentations and videos from the 2018 A-ha! You also need a better user experience and to create real value.”. The web needs an independent platform,” he said. At the CB Insights A-Ha!

San Francisco 28

San Francisco Conference Google User Experience 28

PYMNTS

AUGUST 15, 2019

And insofar as they shopped online, cards (credit and debit) were preferred by nearly three-quarters of respondents. That is up from about 50,000 merchants in spring of 2018. If we want to change the user experience that’s based on cash, we have to continue offering benefits until people feel Line Pay is better than cash.”.

Mobile 154

Mobile Payments National Marketing 154

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

Perficient

NOVEMBER 1, 2020

Google announced Flutter’s initial stable release in Google I/O summit December 2018. . Material Design and Cupertino widgets to differentiate Google & Apple’s user interface design to help Flutter app look and behave naturally on different platforms (Android, iOS etc.), Woman Shopping Online Preparing To Christmas.

Google 416

Google Survey User Experience Community 416

CB Insights

SEPTEMBER 11, 2018

The Edelman Trust Barometer shows that public confidence in search engines and social media platforms fell 11 percentage points from 2017 and 2018. The job offers the opportunity to review, critique, and guide all engineering, user experience, and product plans to ensure privacy for Google customers.

Google 48

Google Apple Policies social media 48

William Mills

MAY 9, 2018

Welcome to FinovateSpring 2018. Fiserv is highly regarded for its leadership and innovation, and award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing. Info: Covered Security acts as a personal security assistant looking out for your online life. Brian Milas.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

MARCH 23, 2018

Key to success in 2018 will be the adoption of a security by design approach in innovation that marries the establishment and deployment of standards with leading edge technology. We’re off to a great start in 2018, securing innovation through globally adopted standards like 3-D Secure 2.0

Innovation 186

Innovation Security Customer Experience Technology 186

PYMNTS

MARCH 18, 2019

Additionally, according to the company’s latest figures , its users made 433 million transactions valued at $119 billion during 2018 — up from 247 million transactions valued at $75 billion a year earlier. P2P services like Zelle and Venmo have become popular because they enable quick transfers, but they come with risks.

Security 148

Security Fraud User Experience California 148

PYMNTS

FEBRUARY 27, 2018

The department is debuting an online platform that will let the city’s residents and businesses pay fines and fees owed to the city. Later in the year, an option to pay utility bills online will be introduced. The first stages of the rollout include mobile-friendly sites that allow for payment of parking and moving violations.

Course 100

Course Online Payments User Experience 100

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

AUGUST 5, 2019

Online, though, payments can travel the straight and narrow, especially across platforms that link supply chains in a marketplace setting. To that end, Visa and Billtrust said last week that JPMorgan Chase has joined the Visa and Billtrust Business Payments Network (BPN), with an eye on streamlining B2B payments for commercial users.

Payments 162

Payments Cards Data User Experience 162

PYMNTS

FEBRUARY 25, 2020

Chang’s rolled out its mobile ordering app in August 2018, but its rewards program has been in place since July 2015. The chain partnered with online food ordering platform Olo to handle order processing, and recently added curbside pickup to existing features like delivery and carry-out. Cooking Up A Fresh App .

Security 140

Security Mobile Chicago Trends 140

PYMNTS

FEBRUARY 19, 2018

In the age of voice-activated UX [user experience] in general,” Gurukula told Karen Webster in a recent conversation, “users expect that a transition to a conversational mode of interacting should mean that ‘technology’ just fills in a lot of the usual information gaps without having to ask the consumer.”.

Payments 125

Payments User Experience Security Examples 125

CB Insights

OCTOBER 4, 2018

For one, in January 2018, Facebook CEO Mark Zuckerberg mentioned cryptocurrency when disclosing his annual project for 2018: “There are important counter-trends to [the rise of Big Tech] — like encryption and cryptocurrency… I’m interested to go deeper and study the positive and negative aspects.”. So what is Facebook’s strategy?

cryptocurrency 78

cryptocurrency blockchain Groups UX 78

PYMNTS

APRIL 8, 2019

Card Payouts is a card-based, front end user experience that integrates with treasury banks’ existing infrastructure. Affirm saw loan volume of over $2 billion in 2018, and recently inked a partnership with Walmart to bring its installment lending product to customers both online and in-store.

Data 100

Data Payments Cards San Francisco 100