CB Insights

OCTOBER 4, 2018

For one, in January 2018, Facebook CEO Mark Zuckerberg mentioned cryptocurrency when disclosing his annual project for 2018: “There are important counter-trends to [the rise of Big Tech] — like encryption and cryptocurrency… I’m interested to go deeper and study the positive and negative aspects.”. So what is Facebook’s strategy?

cryptocurrency 78

cryptocurrency blockchain Groups UX 78

PYMNTS

FEBRUARY 19, 2018

In the age of voice-activated UX [user experience] in general,” Gurukula told Karen Webster in a recent conversation, “users expect that a transition to a conversational mode of interacting should mean that ‘technology’ just fills in a lot of the usual information gaps without having to ask the consumer.”.

Payments 125

Payments User Experience Security Examples 125

CB Insights

OCTOBER 31, 2019

Customer journey: Using chat to get people from online to brick-and-mortar. Facebook scaled back work on its flagship “M” virtual assistant after it revealed that M had failed in handling 70% of all user requests. By 2018, news coverage of chatbots was in decline. In January 2018, Facebook closed down M.

Industry 78

Industry Examples Tools Retail 78