PYMNTS

JANUARY 9, 2019

Retailers raked in more than $850 billion during the 2018 holiday season, marking the fastest holiday retail sales growth seen in the past six years. PYMNTS recently spoke with Siddiqui as well as Kyle Ciborowski — director of security architecture — on the ways in which the retailer is fighting fraud.

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Fraud Retail Security Online 109

PYMNTS

APRIL 17, 2020

The drive-thru, which captured 70 percent of quick service restaurants’ (QSRs’) total sales in 2018, has become a critical focal point as dine-in seating areas are closed to slow the spread of the coronavirus. The experience also enables customers to reorder by voice. To get the full story, download the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

Insights on Business

DECEMBER 6, 2018

A balance is required between adequate reliability and security without impacting the customer experience. Earlier this year, a well-known P2P network in the US made headlines for a spike in these types of incidents, creating the need for a more stringent approach to fraud detection for banks who participate in the network.

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Fraud Payments Security Technology 79

William Mills

JANUARY 25, 2018

William Mills Agency, the largest independent public relations and content marketing firm specializing in the financial industry, released its 15th annual financial services industry report, Bankers As Buyers 2018 today. The report includes industry research about what technology, solutions and services U.S. Fraud Prevention.

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Report Technology Innovation Atlanta 40

PYMNTS

FEBRUARY 5, 2020

In addition, manual processing currently used can lead to misapplied payments while opening the door to fraud. He added that “Phixius changes all of that” by using congruent regulations and “leveraging blockchain technology.”. percent over 2018. trillion, up almost 9 percent from 2018. billion payments, up 7.7

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Data blockchain Fraud Customer Experience 130

William Mills

FEBRUARY 22, 2018

Bankers as Buyers explores what banks will likely invest in this year and provides ideas and concepts from leading industry analysts, banking consultants and financial technology professionals on the top trends impacting the financial industry in 2018, including: Mobile Developments. The post What Will Bankers Purchase in 2018?

Millennials 40

Millennials Digital Strategies Fraud Mobile 40

PYMNTS

NOVEMBER 16, 2016

‘Tis the season … to be very, very wary of phishing and other types of fraud. The eCommerce fraud protection company, headquartered in Cleveland, Ohio, announced last Friday (Nov. The eCommerce fraud protection company, headquartered in Cleveland, Ohio, announced last Friday (Nov. That’s where CardinalCommerce comes in.

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Fraud Retail Cleveland Ohio 100

PYMNTS

SEPTEMBER 6, 2019

Call centers are starting to move away from KBA as new technologies emerge. The number of facilities looking for alternatives has doubled since 2018, with 17 percent utilizing MFA to better protect against fraud. Fraud protection is thus a high priority for all call centers, regardless of their industries.

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Fraud Technology Security Tools 122

FICO

OCTOBER 1, 2018

Companies that are achieving outstanding results using analytics and decision management solutions from FICO are invited to submit nominations for the 2018 FICO® Decisions Awards. Tanya Andreasyan , editor at Banking Technology. The post FICO Decisions Awards 2018 Now Open appeared first on FICO. Anna Milne , editor at Finextra.

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Analytics Conference Compliance Innovation 40

PYMNTS

JANUARY 1, 2019

Gerhard Oosthuizen, CTO of Entersekt , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. As 2018 rolled along, bitcoin dipped. Investigators were looking into fraud at Tether; crypto exchanges were being preyed on by hackers. This reversal of priorities has been growing throughout 2018.

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Bitcoin Payments Conference cryptocurrency 168

FICO

NOVEMBER 14, 2017

UBS Card Center, which processes roughly 25% of the credit cards in Switzerland, has cut the amount of fraud write-offs per compromised card, stopped more fraudulent transactions and reduced false-positive rates using the FICO ® Falcon ® Platform. For its achievements, UBS Card Center has won the 2017 FICO Decisions Award for Fraud Control.

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Fraud Cards Analytics Customer Experience 58

FICO

JANUARY 23, 2019

FICO recently hosted 60 banking fraud professionals from 33 organizations and 8 countries at its Asia Pacific Fraud Forum. Attendees were keenly interested in how artificial intelligence and machine learning continues to be a key technology in the fight against fraud and financial crime.

Fraud 40

Fraud Analytics Compliance Data 40

PYMNTS

JULY 5, 2019

That reminder sets up a story recently told via a PYMNTS podcast discussion with Yinglian Xie, CEO and co-founder at DataVisor , a company that uses artificial intelligence (AI) to defend against online fraud and other such digital attacks. Fraud Increases. trillion in 2018. Digital Evolution.

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social media Fraud System Data 131

Insights on Business

OCTOBER 16, 2018

Monday, October 22, 2018. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. We’ll discuss the right platforms to handle payment volumes, putting APIs in place and preventing fraud in payments and more. Tuesday, October 23, 2018.

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Fraud Customer Experience Analytics blockchain 117

PYMNTS

NOVEMBER 11, 2019

Data holds the key to helping modern enterprises develop effective anti-fraud strategies. Many businesses are sitting on massive troves of it, but they are also facing down the three “V’s” of data complexity — velocity, variety and volume — which can make tackling fraud even harder. . Structured Versus Unstructured Data.

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Analytics Data Fraud Tools 116

PYMNTS

SEPTEMBER 21, 2018

Governments may not be known for keeping up with cutting-edge technology, but that doesn’t mean they don’t take note of the trends — especially when it comes to tools for collecting revenue. percent between 2018 and 2025, a number of local governments are adopting the technology to accept fines and taxes more easily.

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Trends Security Technology Training 152

PYMNTS

FEBRUARY 23, 2017

Customers will also be able to tailor in-app preferences to fit their specific needs. “Customer experience is a priority at Gulf as we aim to constantly evolve with our customers’ needs,” said Todd O’Malley, chief commercial officer at Gulf Oil.

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Mobile Payments New York Fraud 116

PYMNTS

SEPTEMBER 5, 2019

According to a survey by TRUSTID , this year, 17 percent of call centers plan to replace KBA methods with MFA, double the figure (8 percent) from 2018. Three-fourths (76 percent) of call center leaders felt confident that they could prevent ATOs without diminishing the customer experience. It’s not all about voice, either.

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Tools Knowledge Base Google Technology 149

PYMNTS

JUNE 21, 2019

Technologically integrated credit union services create more and better data, Stevens said, and the data itself is the secret ingredient to creating better customer experiences and security protections. It can be a better offering going forward. Using Data To Build What’s Next.

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Fintech Fraud Data ATM 163

PYMNTS

OCTOBER 8, 2020

Mobile ordering services, advanced drive-thrus and customer safety and security are the top customer priorities for restaurants amid the pandemic. The following Deep Dive explores how restaurants are using the latest dining and ordering technology to satisfy these requirements. Mobile Ordering.

Innovation 141

Innovation Fraud Mobile Security 141

PYMNTS

JULY 24, 2019

By the end of 2018, the RTP network reached a little more than half of U.S. Last month, payment company PayFi and The Clearing House (TCH) partnered to bring real-time payment technologies to community banks. But this has been the domain of larger financial institutions, especially when community banks and credit unions are included.

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Payments Survey Community Bank Fraud 167

Insights on Business

NOVEMBER 8, 2018

Banks are reinventing not only their infrastructure but their operating models, too, in order to win on the battleground of customer experience. This new technology is used to generate greater insights and better personalization — seamlessly working across public and private cloud environments.

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Industry San Francisco New York City Fraud 143

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. trillion by 2020, which has prompted some online marketplaces to work on resolving fraud repercussions. Online Resale. Social Media.

Online 101

Online Fraud Branding social media 101

William Mills

MAY 9, 2018

Welcome to FinovateSpring 2018. Again another financial wellness platform using machine learning technology. A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm. I’m here at the Santa Clara Convention Center covering the demos.

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Security Samsung Strategy San Jose 40

PYMNTS

SEPTEMBER 5, 2019

Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S.

social media 116

social media Fraud Tools Knowledge Base 116

PYMNTS

JUNE 7, 2019

As consumers grow accustomed to digital shopping and mobile ordering, slow transactions can make or break the customer experience. consumers can now access same-day ACH, so the technology is there. According to CBRE, in 2018 online returns were forecast to reach $37 billion in value during the gift-giving season.

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Online Retail Study Video 178

FICO

FEBRUARY 17, 2023

I had my phone with me and wondered if contactless payment technology would help me pay for a bucket of driving range balls. I was thinking to myself, “There is no way this bolt-on technology contraption is going to work.” And as with any emerging technology, there are inherent risks that should be understood. TJ holds a B.S.

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South Carolina Fraud Management Payments 52

Insights on Business

NOVEMBER 26, 2018

Financial institutions globally are awakening to the fact that regulatory technology will drive the next wave of innovation in their approaches to understanding and stopping financial crimes. But for some in the financial industry, the idea that these technologies can solve more problems than they create is a novel concept.

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Compliance Customer Experience Strategy Groups 123

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

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Conference Customer Experience Industry Trends 115

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. Customers must authorize their transactions by entering the four-digit PINs associated with the cards, ensuring thieves cannot use stolen cards. shoppers made 72.7 Online sellers could instead rely on 3D Secure 2.0

Cards 141

Cards Payments Security Fraud 141

FICO

MAY 8, 2019

a leading payments technology company, has achieved significant results by creating a centralized underwriting management solution on the FICO® Decision Management Platform (DMP). The company also leveraged the platform to reduce merchant onboarding times, resulting in improved customer experience and accelerated business growth.

New York City 51

New York City Management Innovation New York 51

Insights on Business

MARCH 26, 2018

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. Lastly, Ms.

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User Experience Compliance Maine Regulation 135

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. How to deal with Big Data: 1.

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Trends Cyber Security Big Data Analytics 64

FICO

AUGUST 1, 2018

Luckily, Decision Management (DM) technology has been invented and has come a long way since AC/DC released this epic anthem in 1975. I recently caught an excellent session at FICO World 2018 featuring Worldpay’s rapid DM transformation. Improved the customer experience, resulting in accelerated business growth.

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Management DC Examples Customer Experience 58

PYMNTS

MARCH 8, 2019

PSD2 launched in January 2018 and has been active in the European Union for a little over a year now, meaning that banks, merchants and customers are becoming used to it and its accompanying data privacy law, GDPR. The silver lining, however, is that there will be less fraud cost for merchants and banks alike.

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Lending Data Security Regulation 135

PYMNTS

OCTOBER 21, 2020

This year has been even worse on the fraud front,” we learn from the new PYMNTS Preventing Financial Crimes Playbook , done in collaboration with NICE Actimize , “as financial crime stresses FIs that are already confronting the pandemic, economic struggles and an unpredictable political climate. Real-Time, Cross-Channel Fraud Controls.

Fraud 140

Fraud Security Mobile Tools 140

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. How to deal with Big Data: 1.

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Trends Cyber Security Big Data Analytics 48