FICO

JANUARY 17, 2020

At FICO, we are tremendously proud of the work we do with leading banks, automotive lenders, and telecommunication providers to transform their customers’ experiences. consumers obtained an auto loan online in 2019 (up from five percent in 2018) and listed convenience and speed as two of the top three factors driving that decision.

Customer Experience 59

Customer Experience Lending Analytics Video 59

Insights on Business

JANUARY 25, 2019

Looking at the top five blog entries of 2018, we see that using technology to meet the ever-increasing scale and rate of regulatory change is top of mind for financial service organizations. As Marc Andrew’s notes in his blog, Demystifying AI for risk and compliance , in 2018, we saw AI tackle exhausting regulatory requirements.

Marketing 79

Marketing blockchain Compliance Innovation 79

Perficient

FEBRUARY 11, 2021

Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. It continues to be adopted across various industry and technology verticals – including product information management (PIM).

Software 508

Software System Management Analytics 508

ForwardBanker

JANUARY 24, 2018

The customer experience has solidified itself at the top of the podium as a competitive differentiator and deal breaker. The post 2018 Technology Forecast for a Better Onboarding Experience [WEBINAR] appeared first on Deluxe FI. Over the past few.

Technology 33

Technology Customer Experience Management Banking Trends 33

Payments Source

JANUARY 1, 2018

And what are the existing and emerging technologies that marketing teams will be spending more on in 2018? Whether you sell into the Marketing Department or you are marketer, check out our predictions for marketing spend in 2018, based on trends from year-over-year survey results. We expect to see this spend occur in 2018.

Trends 72

Trends Customer Experience Survey Data 72

Insights on Business

MAY 25, 2018

Core to the discussion was how we build platforms: how we make fundamental shifts in our technology, processes, people and ultimately our markets to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges. — IBM FinTech (@IBMFinTech) May 22, 2018. ." Enter the platform.

Technology 93

Technology Training Customer Experience blockchain 93

William Mills

MAY 8, 2018

William Mills Agency will be live blogging at FinovateSpring 2018. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2018. He has more than 34 years of experience in financial technology and is a recognized leader in financial and technology marketing.

social media 40

social media Customer Experience Marketing Strategies Strategy 40

ForwardBanker

JANUARY 24, 2018

The customer experience has solidified itself at the top of the podium as a competitive differentiator and deal breaker. The post 2018 Technology Forecast for a Better Onboarding Experience [ON DEMAND WEBINAR] appeared first on Deluxe FS. Over the past few.

Technology 28

Technology Customer Experience Management Banking Trends 28

PYMNTS

APRIL 17, 2020

The drive-thru, which captured 70 percent of quick service restaurants’ (QSRs’) total sales in 2018, has become a critical focal point as dine-in seating areas are closed to slow the spread of the coronavirus. The experience also enables customers to reorder by voice. To get the full story, download the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

DECEMBER 8, 2020

"Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. American Honda has worked with Modal, formerly Drive Motors, since late 2018 to create branded online buying tools for Honda and Acura.

Oklahoma 253

Oklahoma Branding Tools Online 253

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2018. 09:34 am Cashoff.

Mobile 78

Mobile Customer Experience Lending Analytics 78

PYMNTS

NOVEMBER 14, 2018

Macy’s managed to come out ahead of analyst expectations for the third time in a row during Q3 2018, with earnings and same-store sales all coming in front of earnings forecasts. They will also be more heavily staffed to create a more concierge-guided experience for consumers. Macy’s racked up earnings per share (EPS) of $.27

Retail 109

Retail Customer Experience Mobile Report 109

Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. In The Forrester New Wave : Conversational Computing Platforms, Q2 2018 , IBM’s solution was rated the top solution. As a result, at IBM Think 2019 you’ll be able to find a number of client-led sessions. First of all, why IBM in the chatbot arena?

Technology 144

Technology Video social media Case Study 144

William Mills

JANUARY 25, 2018

William Mills Agency, the largest independent public relations and content marketing firm specializing in the financial industry, released its 15th annual financial services industry report, Bankers As Buyers 2018 today. The report includes industry research about what technology, solutions and services U.S. Branch Technologies.

Report 40

Report Technology Innovation Atlanta 40

Gonzobanker

MARCH 23, 2018

Second thing, cost to originate in all of this technology it’s still more expensive now than 10 years ago to originate a mortgage from compliance, and two we’re paying up for. The post On the Road with Cornerstone at Ellie Mae Experience 2018 appeared first on Gonzobanker. Video Transcript.

Las Vegas 60

Las Vegas Video Customer Experience Lending 60

William Mills

FEBRUARY 22, 2018

Bankers as Buyers explores what banks will likely invest in this year and provides ideas and concepts from leading industry analysts, banking consultants and financial technology professionals on the top trends impacting the financial industry in 2018, including: Mobile Developments. The post What Will Bankers Purchase in 2018?

Millennials 40

Millennials Digital Strategies Fraud Mobile 40

Accenture

JULY 15, 2019

The focus for bank COOs is expanding beyond a pure cost perspective to include customer experience. Our recent banking survey showed that 74 percent of bank operations executives named customer experience as one of the top three priorities. ¹ 1 Accenture North America Banking Operations Survey 2018.

Customer Experience 150

Customer Experience Operations Survey Technology 150

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. 2018, November 01). 1 Gownder, J.,

User Experience 427

User Experience Innovation Branding Customer Experience 427

Insights on Business

FEBRUARY 7, 2019

Now, advances in technology are finally enabling them to plan for the retirement that they want by automating a critical part of financial planning: wealth decumulation. It can help them drive sales leads for products like annuity or generate fees, not to mention improve customer experience and retention. and beyond.

Technology 102

Technology Study Security Management 102

ForwardBanker

JUNE 27, 2018

The “customer experience” is getting so much hype these days it even has its own hip moniker: CX. For Amazon, Netflix, Google, Facebook and others, CX is alpha and omega, front and center, The post What’s Impacting CX in 2018 appeared first on Deluxe FS. Why is CX the hot topic right now?

Customer Experience 33

Customer Experience Google Big Data Online 33

FICO

OCTOBER 1, 2018

Companies that are achieving outstanding results using analytics and decision management solutions from FICO are invited to submit nominations for the 2018 FICO® Decisions Awards. Tanya Andreasyan , editor at Banking Technology. The post FICO Decisions Awards 2018 Now Open appeared first on FICO. Anna Milne , editor at Finextra.

Analytics 40

Analytics Conference Compliance Innovation 40

PYMNTS

APRIL 20, 2018

Restaurant customers placed more orders digitally and ate more meals away from restaurants in 2017 than in any other year on record, and projections say those figures will continue to grow in the months and years to come. That’s really what drove us down the path of creating an IHOP mobile app and investing in other technology.”.

Mobile 113

Mobile Technology Google America 113

NCR

MARCH 19, 2018

Of the many new tools and innovations that have had an impact on how people live their lives in recent years, one of the most significant is voice technology. At the moment, voice technology is still largely a novelty, used only for simple tasks that don’t carry too much importance. Banking.com (@bankingdotcom) March 19, 2018.

Technology 74

Technology Tools Survey ATM 74

PYMNTS

DECEMBER 28, 2018

One of the biggest shifts in banking that FinTech newcomers ushered into the market is the demand among customers for advisory services. Bank technology provider nCino has kept this challenge in mind throughout 2018. PYMNTS: Can you provide some insight into what technologies are affecting these markets? ?.

Fintech 177

Fintech Customer Experience Tools Technology 177

PYMNTS

AUGUST 29, 2019

Barclaycard and TouchBistro have teamed up for point-of-sale (POS) solutions meant to improve customers’ experience in U.K. We know that getting [the] customer experience right is vital for a restaurant to build loyalty among its clientele,” said Nicole Olbe, managing director of partnerships at Barclaycard Payment Solutions.

Payments 116

Payments Customer Experience System US 116

Insights on Business

FEBRUARY 26, 2018

It’s clear: Customer Experience is the battleground for banks, insurance, and financial services companies. Pressures from fintech competitors, regulators, cybercriminals threaten the relationships incumbent banks have built with their customers. Watch the video.

Las Vegas 122

Las Vegas Video Community Conference 122

PYMNTS

SEPTEMBER 20, 2018

With nearly 5,000 customers, Marketo combines planning, engagement and measurement capabilities into an integrated B2B marketing platform. The acquisition of Marketo widens Adobe’s lead in customer experience across B2C and B2B, and puts Adobe Experience Cloud at the heart of all marketing.”.

CA 143

CA Customer Experience Leadership Software 143

PYMNTS

FEBRUARY 5, 2020

He added that “Phixius changes all of that” by using congruent regulations and “leveraging blockchain technology.”. Phixius lets businesses share payment-related data to “improve fraud protection, automate manual processes and improve customer experiences,” according to the announcement. percent over 2018.

Data 130

Data blockchain Fraud Customer Experience 130

PYMNTS

JANUARY 1, 2019

Gerhard Oosthuizen, CTO of Entersekt , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. As 2018 rolled along, bitcoin dipped. At the close of 2018, a lot of people are hurting, either from climbing in too late or having lost their savings through account takeovers or hacking. Return to the Customer.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

PYMNTS

MARCH 12, 2018

million — a 38-fold increase — according to a February 2018 report by The Insight Partners. The second trend is closely tied to the first: As technological awareness and product choice expand, AI-based startups have proliferated to deliver to the industry the capabilities it needs to meet the rising expectations of the consumer base.

Customer Experience 144

Customer Experience Retail Analytics Technology 144

Accenture

MAY 7, 2019

What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit). As of December 2018, Revolut had 200,000 Irish customers , an increase of fourfold in just over a year. From an Irish perspective, the challenge is here now.

Customer Experience 178

Customer Experience Online Millennials social media 178

Insights on Business

JULY 26, 2018

One of the best things about working at IBM—and in the RegTech field in particular—is meeting daily with the engineers and developers who are driving technological innovation in the financial industry. Customer Experience. Those types of capabilities are very difficult to achieve without using blockchain technology.

blockchain 151

blockchain Innovation Customer Experience Compliance 151

PYMNTS

JULY 28, 2017

From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some form of smart technology. Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. Automation has come to several industries.

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced. RS2 builds payment solutions for upwards of 14 million merchants.

Digital Banking 179

Digital Banking Payments Software Fintech 179

Perficient

JANUARY 26, 2021

Our expertise in all of the major marketing technologies allows us to facilitate complex integrations across applications to give customers a unified solution. Learn more about how we cultivate customer-centered business with Sitecore. 2018 Experience Award Winner. 110+ Certified Sitecore Developers.

Training 322

Training Community Leadership Strategy 322

PYMNTS

SEPTEMBER 21, 2018

Governments may not be known for keeping up with cutting-edge technology, but that doesn’t mean they don’t take note of the trends — especially when it comes to tools for collecting revenue. percent between 2018 and 2025, a number of local governments are adopting the technology to accept fines and taxes more easily.

Trends 152

Trends Security Technology Training 152

PYMNTS

AUGUST 13, 2020

Kroger’s latest maneuver is the introduction of an online marketplace coming this fall, complementing a series of digital upgrades the chain first outlined in 2018. The company’s Restock Kroger initiative, which refocuses energies on customer experience and makes far greater use of technology in optimizing operations, predates the pandemic.

Online 196

Online Customer Experience Report Technology 196