PYMNTS

JANUARY 16, 2018

That’s according to new data from payments company ACI Worldwide , which found that along with the fraud increase, overall online transactions also jumped 19 percent from Thanksgiving to the end of 2017. According to ACI, the number of fraud attempts was the highest on Thanksgiving Day at 1.94 percent, up from 1.26 billion, up 18.3

Fraud 145

Fraud Risk Management Online Customer Experience 145

PYMNTS

FEBRUARY 21, 2017

Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. The study, which surveyed 500 retailers in North America and Canada, was conducted in November and December 2016. Welcome to the age of instant gratification.

Retail 109

Retail social media Survey Customer Experience 109

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

AUGUST 2, 2018

Retail is undergoing a reinvention with the rise of eCommerce, and merchants are trying new approaches to their brick-and-mortar stores. The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.”

Retail 102

Retail Marketing Los Angeles Online 102

NCR

FEBRUARY 21, 2017

Customer experience is an extremely important barometer of performance in the retail banking industry. Customers who have a positive experience are more likely not only to stay with their bank, but to recommend it to others. The post Are fintechs leading the way in customer experience?

Customer Experience 53

Customer Experience Fintech Study Industry 53

PYMNTS

SEPTEMBER 19, 2017

In data that will likely surprise anyone who has avidly watched retail over the last few years, the market is trending strongly toward same-day delivery. According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years.

Retail 101

Retail Boston Study Branding 101

PYMNTS

SEPTEMBER 17, 2019

The future of retail is playing out in multiple places, not the least of which is the open road. In 2017, GM started shipping vehicles with Android Automotive OS, starting with integration in the Cadillac CTS and then expanding to other cars. That’s where the connected vehicle ecosystem is being built. Google Play.

Google 171

Google Retail Customer Experience System 171

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

APRIL 30, 2018

Brands and retailers face a dilemma then: How do companies reach consumers through their phones? As a result, Kolacz is rolling out technology for brands and retailers to connect with customers through messaging platforms such as Facebook Messenger, WeChat , Viber and WhatsApp. The Platform.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

PYMNTS

DECEMBER 26, 2019

This year, apps aimed to make it easier and more convenient for consumers to order their favorite foods and sundries, with restaurants and other retailers tapping into delivery. To help bring these options to more consumers, retailers and technology companies decided to join forces.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

PYMNTS

MARCH 14, 2017

While brick-and-mortar retail can’t always compete with the flexibility and relative ease that eCommerce experiences can offer, some retailers are beginning to bring back lost foot traffic with improved in-store experiences with a focus on customization and personalization. Here are some of the key findings.

Retail 108

Retail Survey Millennials Customer Experience 108

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

FEBRUARY 17, 2020

Brick-and-mortar retailers are bringing smaller-scale, cutting-edge technology to city locations. In eCommerce, Wine.com had a banner 2019, and the company expects more customer experience improvements in 2020 as they aim to engage a new generation of wine connoisseurs. All this, Today in Data.

Innovation 160

Innovation Customer Experience Data Retail 160

PYMNTS

JULY 4, 2017

Retailers in Europe and the U.K. are reportedly using spy technology in an effort to boost sales and customer service. The technology is being used to read customers’ facial expressions, heart rate and pupil dilation while they browse the aisles of physical stores. Europe and the U.K. Europe and the U.K.

Retail 103

Retail Software Technology Video 103

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. From 7-Eleven to Chipotle Mexican Grill, retailers are expanding their digital ordering strategy with the help of voice assistant technology.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

APRIL 19, 2017

PetSmart is boosting its digital offerings through the acquisition of Chewy, the leading online retailer of pet food and products. The acquisition is expected to close by the end of PetSmart’s second fiscal quarter of 2017. “We

Online 100

Online Retail Customer Experience Operations 100

PYMNTS

SEPTEMBER 14, 2018

“We have selling policies that all sellers agree to before selling on Amazon, and we’re actively monitoring our store and removing offers of products that violate our policies and harm our customer experience.”. All in all, Florence’s economic impacts will be less than the big storms of 2017.

Retail 135

Retail North Carolina Puerto Rico Houston 135

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. The Swedish furniture retailer seems to be making the opposite transition. market, axing plans for new stores in three U.S.

Retail 122

Retail Customer Experience Branding Comparison 122

Celent Banking

SEPTEMBER 13, 2016

It is my pleasure to announce that we are now accepting nominations for Model Bank 2017. For 2017, we are accepting nominations in five categories: Customer Experience. The nominations window will be open until November 30. Our regular readers should be familiar with Model Bank. Operations and Risk. Legacy Transformation.

Case Study 100

Case Study Innovation Guidelines Study 100

PYMNTS

DECEMBER 28, 2016

Activewear brand Fabletics , which was co-founded by Kate Hudson in 2013, announced plans for a retail expansion across the U.S. The company confirmed that the new locations will bring the brand’s total retail store count to 30 locations throughout the U.S.

San Diego 190

San Diego San Jose San Francisco Indianapolis 190

Celent Banking

JANUARY 20, 2017

Customer Experience. And while space is filling up fast, there’s still time to register for 2017 Innovation & Insight Day , April 4, 2017 in Boston, Massachusetts. And lines elsewhere begin to blur, too – for instance, should a mobile payments initiative be in mobile, or in payments, or in its own category?

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

DECEMBER 15, 2017

Retail isn’t all about taking people’s money. Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

NOVEMBER 11, 2019

The nutritional supplement retailer is somewhat unique in the field as a chain that has branched out into the subscriptions market rather than starting wholly online. The other major challenge for The Vitamin Shoppe was entering the subscription scene as an established retailer. Subscription offerings old and new.

Retail 101

Retail Online Cards Training 101

PYMNTS

SEPTEMBER 6, 2019

Brick-and-mortar retailers are taking small-format, inventory-free locations to big cities: Nordstrom , for instance, is bringing its Nordstrom Local concept to the Big Apple. At the locations, customers will be able to access services such as returns, order pick-up and alterations. In Other Brick-and-Mortar News.

Los Angeles 101

Los Angeles Retail New York City New York 101

PYMNTS

FEBRUARY 1, 2017

These are tough times to be tangible — as in brick-and-mortar, in retailing at least. The physical retailer is constrained by square footage, the hybrid retailer joining on an eCommerce platform less so, especially with the drop shipping. The upshot is that, through the drop-ship model, they do not need to hold more inventory.

Online 100

Online Retail social media Branding 100

PYMNTS

OCTOBER 1, 2019

1, 2020 — at one point, the deadline was in 2017. However, that’s only part of what’s really going on when it comes to this particular card payments mark for convenience stores and gas pumps, according to a new PYMNTS interview with Chris Triconi, director of petro, convenience stores, and fuel retail at payment technology firm LISNR.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

MAY 19, 2017

Shares of global retailer Gap Inc. rose some 4 percent in after-hours trading following the company’s earnings release for the first quarter of fiscal 2017. In Q1 2017, Gap Inc. dollars negatively impacted the company’s net sales by about $11 million in Q1 2017. It was largely a beat. For the full year, Gap Inc.

Branding 122

Branding Customer Experience Retail Trends 122

PYMNTS

JANUARY 27, 2020

The Vitamin Shoppe, a nutrition product retailer, has teamed up with LA Fitness to open shops inside the fitness centers, according to a release. So far, the health retailer has opened nine locations inside LA Fitness chains. The company has 700 retail locations around the U.S.,

Tampa 132

Tampa New Jersey Florida Retail 132

PYMNTS

JANUARY 27, 2020

The Vitamin Shoppe, a nutrition product retailer, has teamed up with LA Fitness to open shops inside the fitness centers, according to a release. So far, the health retailer has opened nine locations inside LA Fitness chains. The company has 700 retail locations around the U.S.,

Tampa 131

Tampa New Jersey Florida Retail 131

PYMNTS

JULY 2, 2018

We think those brands – those with an authentic history and story to tell – are going to be the winners in this changing retail environment.”. And that customer base, Conn noted, is probably more diverse than most people would assume. The future of retail, Conn believes, will come down to the customer experience over and over again.

Branding 101

Branding Retail New York Groups 101

PYMNTS

MARCH 15, 2019

The retailer reported net income for the fourth quarter of $102.6 million in 2017. Fischer continued, “With this in mind, we are dedicated to exceeding our customers’ expectations when it comes to ordering and delivery convenience.”. To keep tabs on the latest retail trends, check next week’s Retail Pulse.

Mobile 108

Mobile Retail Houston Denver 108

Bobsguide

JULY 5, 2017

According to the 2017 Retail Banking Trends and Predictions report, the top strategic priority for banking institutions around the world is improving customer experience. To achieve this goal, banks need to offer consumers the flexibility to engage via their preferred channels at their preferred.

Banking Trends 111

Banking Trends Customer Experience Trends Retail 111

Celent Banking

FEBRUARY 28, 2017

The Products entries for 2017 fall broadly into four sub-categories: Payments Product — for launching the best consumer or business payments product. This week’s article focuses on Model Bank entries in the Products category. Lending Product — for the most impressive consumer or business lending or collections initiative.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 28, 2017

The Products entries for 2017 fall broadly into four sub-categories: Payments Product — for launching the best consumer or business payments product. This week’s article focuses on Model Bank entries in the Products category. Lending Product — for the most impressive consumer or business lending or collections initiative.

Innovation 100

Innovation Lending Boston Trends 100

PYMNTS

FEBRUARY 26, 2019

According to a report in Fintech Futures , HSBC started the beta test with 15 retailers in Hong Kong. They can now accept payments from customers that use HSBC’s eWallet. In the early part of 2017, HSBC announced the new payment app, geared toward millennials in Hong Kong who also wanted social media built in.

social media 178

social media Millennials Fintech Retail 178