PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. In April, Domino’s Pizza announced that Domino’s Hotspots would allow customers to receive deliveries in spaces such as parks, sports fields or beaches. Only a few – or 3.3

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

MAY 29, 2019

According to the Making Instant Pay Global Playbook , public utility companies are innovating their payment methods to include online and mobile options to meet consumer demand and stay competitive. According to the May Unattended Retail Tracker , cash is still a very popular bill payment method in the U.S. Approximately 8.4

Innovation 145

Innovation Mobile Company Payments 145

PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

SEPTEMBER 19, 2017

In data that will likely surprise anyone who has avidly watched retail over the last few years, the market is trending strongly toward same-day delivery. According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years.

Retail 101

Retail Boston Study Branding 101

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

NCR

FEBRUARY 21, 2017

Customer experience is an extremely important barometer of performance in the retail banking industry. Customers who have a positive experience are more likely not only to stay with their bank, but to recommend it to others. The post Are fintechs leading the way in customer experience?

Customer Experience 53

Customer Experience Fintech Study Industry 53

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. Each restaurant is then graded from 0 to 100, representing no innovation at all to most innovative. So what makes an innovative restaurant?

Study 111

Study Innovation Survey Mobile 111

Celent Banking

SEPTEMBER 13, 2016

It is my pleasure to announce that we are now accepting nominations for Model Bank 2017. We judge those initiatives on three core criteria – business benefits, degree of innovation, and technology or implementation excellence. For 2017, we are accepting nominations in five categories: Customer Experience.

Case Study 100

Case Study Innovation Guidelines Study 100

PYMNTS

APRIL 19, 2017

PetSmart is boosting its digital offerings through the acquisition of Chewy, the leading online retailer of pet food and products. The acquisition is expected to close by the end of PetSmart’s second fiscal quarter of 2017. “We

Online 100

Online Retail Customer Experience Operations 100

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. In addition to Alexa, the restaurant chain is also turning to other digital innovations.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

DECEMBER 28, 2016

Activewear brand Fabletics , which was co-founded by Kate Hudson in 2013, announced plans for a retail expansion across the U.S. The company confirmed that the new locations will bring the brand’s total retail store count to 30 locations throughout the U.S.

San Diego 190

San Diego San Jose San Francisco Indianapolis 190

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

PYMNTS

JANUARY 27, 2020

The Vitamin Shoppe, a nutrition product retailer, has teamed up with LA Fitness to open shops inside the fitness centers, according to a release. So far, the health retailer has opened nine locations inside LA Fitness chains. The company has 700 retail locations around the U.S.,

Tampa 132

Tampa New Jersey Florida Retail 132

PYMNTS

JANUARY 27, 2020

The Vitamin Shoppe, a nutrition product retailer, has teamed up with LA Fitness to open shops inside the fitness centers, according to a release. So far, the health retailer has opened nine locations inside LA Fitness chains. The company has 700 retail locations around the U.S.,

Tampa 131

Tampa New Jersey Florida Retail 131

PYMNTS

DECEMBER 15, 2017

Retail isn’t all about taking people’s money. Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else.

Retail 129

Retail Branding Mobile Tools 129

NCR

OCTOBER 13, 2017

One innovation that demonstrates what can be achieved when the mobile and ATM channels are brought together is Mastercard’s Cash Pick-Up. The service will be piloted in the US in the fourth quarter of 2017, before being made available at retail stores across the country from the beginning of 2018.

ATM 96

ATM Innovation Mobile America 96

PYMNTS

MARCH 15, 2019

Cinema chains are driving customer convenience and building loyalty with the help of digital innovations to make for more seamless moviegoing experiences. Through the platform, customers can add concession items to their ticket purchases such as drinks, popcorn and snacks. million in 2017. million compared to $323.4

Mobile 108

Mobile Retail Houston Denver 108

PYMNTS

JULY 25, 2017

Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers. In our Q1 2017 Fraud Index , we found that eCommerce fraud has decreased an astounding 35 percent since 2016.

Fraud 196

Fraud Online Retail Maine 196

NCR

APRIL 24, 2017

Whether you see it as a time of great opportunity or of worrying upheaval, there’s no doubt that the retail banking industry is going through a period of seismic change. New providers are emerging all the time, often enabled by technology and focused on delivering a fresh, relevant experience for the customer.

Retail 75

Retail Customer Experience CA Innovation 75

PYMNTS

JANUARY 16, 2019

Bebe, eCommerce, online store, loyalty program, clubbebe, website, online shopping, women’s fashion, women’s clothing, retail, news. The retailer bebe has launched a new online store and an enhanced customer loyalty program, partnering with Branded Online on both projects.

Online 113

Online Branding Retail Customer Experience 113

PYMNTS

FEBRUARY 22, 2017

percent in comp sales growth through 2017. Our focus on providing localized and innovative product selection, improving the interconnected customer experience, and driving productivity resulted in record sales and net earnings for 2016,” said Craig Menear, chairman, CEO and president.

Online 122

Online Retail Customer Experience Report 122

Accenture

OCTOBER 14, 2019

Digital credit for consumers is an underpenetrated and underestimated opportunity for banks and retailers alike. For example, merchant service providers in the retail sector often work with digital invoicing suppliers to enable a pay-later or pay-by-installment option within the e-commerce checkout.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

MARCH 16, 2017

Williams-Sonoma announced its operating results for Q4 and fiscal year ended January 29, 2017 on Wednesday (March 15). The retailer said it had profit of $1.63 Sandra Stangl, president of the Pottery Barn Brands, will resign from the company on March 31, 2017. “I per share and earnings of $1.55

Leadership 100

Leadership San Francisco Branding Customer Experience 100

PYMNTS

DECEMBER 27, 2018

Following a year characterized by the disruption of the retail landscape, the growth of digital payments, and significant mergers and acquisitions, 2018 began with many observers expecting to see the downfall of brick-and-mortar in favor of eCommerce, further technological enhancements to digital payments and additional market consolidation.

Data 173

Data Retail eBook Online 173

Bobsguide

MAY 25, 2022

The partnership is about helping banks to better serve their customers by keeping ahead of market changes, delivering faster innovation and opening business growth opportunities.”. Together we will enable agile banks in the Nordics, the UK and Ireland to tap into our Fusion Payments To Go solution, hosted by Mindtree in the cloud.

Management 113

Management Payments Innovation Technology 113

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

PYMNTS

DECEMBER 14, 2017

Pet goods retail chain PetSmart announced Thursday it had opened 28 new brick-and-mortar storefronts in North America during the quarter that ended Nov. 1, 2017, with new locations spanning the United States and Canada. In addition to our store growth, we continue to take steps to further enhance the customer experience.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

JUNE 19, 2018

And though some restaurants are making strides on technological innovation, some restaurants still have a way to go. The average Restaurant Readiness Index score in Q4 2017 was only 38.7 Fifty-five percent of surveyed consumers in Q4 of 2017 said the most important reason they prefer their merchant was a third-party aggregator app.

Survey 115

Survey Cards Study Innovation 115

Bobsguide

SEPTEMBER 22, 2022

The recognized enterprises featured on this list represent those committed to helping financial institutions deliver on their digital transformation goals and improve customer experience around the globe.

Fintech 74

Fintech Financial Technology Software Capital 74

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. The July Automated Retail Tracker examines the latest cashierless efforts in retail and finds which are experiencing uptake and which may fall flat. it is just taking off.

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

APRIL 19, 2018

In 2017, restaurant customers placed more orders digitally than in any other year on record, and projections say those figures will continue to grow in the months and years to come. point increase since Q3 2017. Namely, are they being innovative and are technological features enhancing customer experiences?

Data 113

Data Study America Innovation 113

PYMNTS

JULY 13, 2017

Cutting out the middleman has helped many retailers provide a quicker experience for consumers. In today’s tech-savvy age, providing a direct-to-consumer (DTC) experience has slowly worked its way to becoming the norm. Most retailers are failing to meet customers’ expectations according to the study.

Branding 104

Branding Retail Study Meeting 104

FICO

JANUARY 3, 2017

Chief among your interests were analytic innovation, credit risk, regulatory compliance, customer experience and mobile payments. Why Is Customer Experience So Hard to Explain? Why Is Customer Experience So Hard to Explain? – Your Customer Experience Management Is SO Immature!

Analytics 53

Analytics Customer Experience Mobile Innovation 53

Bobsguide

AUGUST 7, 2022

The solution, integrated with the apps CloudMargin and eflow via Finastra’s FusionFabric.cloud platform, will provide the bank with a modern, scalable and cost-efficient ownership model as well as access to ongoing upgrades and innovation. For more information, visit finastra.com. About The Co-operative Bank. Corporate headquarters.

Operations 68

Operations Strategy Innovation Policies 68

PYMNTS

FEBRUARY 5, 2018

Most QSRs are falling behind in innovation, with the average score on the PYMNTS Restaurant Readiness Index a 38 out of 100. But to rise above the fray, here are five features that digitally savvy restaurants — like Shake Shack — use to serve customers in the digital age through mobile apps. But not all innovations are technical.

Mobile 121

Mobile Examples Innovation Online 121