PYMNTS

JUNE 4, 2020

Instead of flocking back to brick-and-mortar shops, consumers are continuing to shop from the safety of their homes, and are actually buying more online — not less — than they were before the reopening began. PYMNTS’ latest survey shows that 35.7 consumers are now buying retail goods online as of May 23, compared to 29.2

Online 137

Online Retail Data United States 137

PYMNTS

APRIL 28, 2020

Reinventing retail in the wake of COVID-19 may mean reinventing retail formats. It’s also likely that retailers will see more men in-store than women, and they should consider adjusting inventory to target these shoppers.”. Inventory adjustments will only be part of the post-COVID retail order.

Retail 272

Retail Survey Maine Meeting 272

PYMNTS

APRIL 22, 2020

Our latest PYMNTS COVID-19 Tracker – a survey of thousands of U.S. It turns out social distancing isn’t just a government order, but is also a real concern to consumers – and a potential hindrance to retail recovery. And that’s up from the 138 days we found in a survey conducted on March 17, just as the shutdowns were taking hold.

Survey 155

Survey Retail Dallas Guidelines 155

Perficient

JUNE 17, 2020

Before the COVID-19 pandemic, retailers were already seeing enthusiasm from customers for more convenient ways to interact during the purchasing process. While some retailers have offered limited order pickup options for some time, this was often limited to certain verticals or a small sub-set of products. The Challenges.

Retail 322

Retail Strategy System Management 322

PYMNTS

OCTOBER 3, 2016

About a third of those surveyed — 34 percent — said they would be willing to pay between $1 and $5 for same-day delivery, while 44 percent said they would be willing to pay between $6 and $9 for same-day service.

Survey 175

Survey Online Retail Study 175

PYMNTS

OCTOBER 22, 2020

That’s the hot take from a qualitative and quantitative retail survey from a company that specializes in moving SMBs (small and medium-sized businesses) and even VSBs (very small businesses) into the digital-first economy. And that’s actually a mistake because again, there’s a lot of competition online. So specify your content.

Survey 152

Survey Retail Online Trends 152

PYMNTS

DECEMBER 24, 2020

When it’s said and done there was only one story that mattered in the retail universe this year and it was the rise of the digital-first economy. More consumers are going online to shop and pay as the pandemic progresses. The numbers speak for themselves. It was the catalyst for most every business dynamic in the category.

Retail 295

Retail Branding Minneapolis Trends 295

PYMNTS

APRIL 15, 2020

After hitting a skid from the beginning to the middle of the COVID-19 crisis, online fashion sales have caught fire. That report (measured before the majority of states locked down non-essential retail) showed that 56.9 That business did not transfer online, according to the PYMNTS data. Fast forward two weeks.

Online 141

Online Retail Survey Comparison 141

PYMNTS

JANUARY 11, 2021

retail rents falling in many locales by percentages even greater than those seen in or after the 2007-08 Great Recession. These decreases are historic,” the Real Estate Board of New York wrote in a new report showing that average Manhattan retail asking rents fell in all of the island’s 17 retail corridors during autumn.

Los Angeles 207

Los Angeles Retail San Diego San Francisco 207

PYMNTS

JANUARY 19, 2021

Chuck Huang, founder and CEO of Citcon , explores how the pandemic has prompted retailers to capitalize on the surge in demand for contactless, digital payments. "As Progressive retailers have paved the way for this with email collection at registers, enabling them to connect their customers’ behavior in-store with them online.

Retail 211

Retail Payments Online Marketing Strategies 211

PYMNTS

NOVEMBER 25, 2020

billion online in November as holiday shopping gets underway – a 32.6 percent year on year since just Sunday alone, and Adobe is reiterating its forecast for record online sales for Thanksgiving Day, Black Friday and Cyber Monday. billion in Black Friday online sales (39.2 billion online, up 33.1 percent above last year).

Online 217

Online Retail Video Analytics 217

PYMNTS

AUGUST 11, 2020

11), reported by CNBC , that retail behemoth Walmart has struck a partnership with Instacart to offer same-day deliver across a few, select markets in the United States, focused on four initial pilots in Oklahoma and California. Amazon, for its part, said online grocery sales tripled in its latest quarter. News came Tuesday (Aug.

Online 227

Online Oklahoma San Diego Los Angeles 227

PYMNTS

MARCH 31, 2020

While the online car sales business has struggled like most non-essential retailers amid the coronavirus pandemic, there are signs of life, according to new research from automotive digital solutions provider Cars.com. Shoppers are handling price negotiations (48 percent) and financing (42 percent) online. automotive industry.

Online 141

Online Millennials Survey Tools 141

Bank Innovation

MARCH 23, 2018

As mobile wallets and consumer-to-business payments platforms grow in popularity as the preferred payment method among retail shoppers, it seems only natural that merchants should consider digital POS lending or instant financing options as a means to encourage more online purchases. Indeed, they are. Read More.

Online 218

Online Lending Survey Retail 218

PYMNTS

APRIL 27, 2020

The pressure on cash-strapped retailers is intense and potentially consequential. At stake are the early returns on some issues that will determine the nature of consumer behavior and spending patterns, which are the lifeblood of retail for any season. Larger retailers may need to look at reformatting as a reinvention strategy.

Retail 193

Retail Strategy Survey Online 193

PYMNTS

APRIL 3, 2020

Essential retail is starting to show some consistency as the acute phase of the COVID-19 crisis enters its second month. In short, consumers are ready to shop online for essential items, when they had not been willing to do that before the coronavirus pandemic. Now let’s take online trends. billion from the two weeks prior.

Online 131

Online Survey Trends Examples 131

PYMNTS

SEPTEMBER 4, 2020

It has now been six months since the coronavirus outbreak was declared a pandemic on March 11, and consumers are more likely than ever to shop and pay online, not only for retail goods, but for groceries and food orders from restaurants. adults now purchasing food, groceries and retail items online. We surveyed 2,437 U.S.

Online 248

Online Data Retail Survey 248

PYMNTS

APRIL 17, 2020

COVID-19 has driven consumers indoors — and online. percent more likely to make their purchases online in 2020 than they were in 2019, underscoring the increased reliance on digital commerce now that retail stores are closed until the pandemic recedes. Consumers are 30.6

Retail 214

Retail Data Study Online 214

PYMNTS

MARCH 30, 2020

retail picture is bleak in this time of COVID-19. The Confederation of British Industry (CBI) said on Thursday (March 26) that its monthly survey of retailers showed the weakest outlook since April 2009. The results of its survey suggest that U.K. These are extraordinary times for the retail sector. But the U.K.

Retail 141

Retail Survey Branding Online 141

PYMNTS

DECEMBER 15, 2019

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 140

Survey US New York Millennials 140

PYMNTS

OCTOBER 26, 2016

PYMNTS reported recently that holiday online sales will be at an all-time high this year. The researchers surveyed 200 online U.S. retailers that brought in more than $25 million in sales over the past year. Many eRetailers (55 percent) are expecting to generate their lion’s share of sales via Amazon this season.

Retail 100

Retail Online Maine Survey 100

PYMNTS

MAY 19, 2020

The results reversed a trend from last quarter, where the chain was one of many physical retailers facing a tepid holiday season that missed analyst expectations for sales, comparable-sales growth and earnings across the board. But things have reversed dramatically for the retailer amid the COVID-19 pandemic. percent to $134.6

Retail 221

Retail Los Angeles Survey Online 221

PYMNTS

DECEMBER 15, 2019

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 131

Survey US New York Millennials 131

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. Deep Dive: The Benefits And Drawbacks Of Using SMS-Based Verification. About The Tracker.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

MAY 15, 2020

The experts were expecting a weak retail sales report when the numbers hit the wires earlier today (May 15) – but even in an environment of diminished expectations, the number reported by the Census Bureau was a disappointment. Year on year, retail sales fell 21.5 Consumer spending, which represents roughly two-thirds of the U.S.

Retail 232

Retail Michigan Survey Report 232

PYMNTS

JUNE 9, 2020

Physical brick-and-mortar retail was suffering long before the pandemic. Consider the findings of a PYMNTS consumer survey , where 42 percent of consumers are engaging in even the most routine activities online, and as much as $158 billion in brick-and-mortar sales are moving to digital channels.

Retail 230

Retail Mobile Meeting Online 230

PYMNTS

JANUARY 28, 2021

It is well known that shoppers tend to behave differently online than they do in brick-and-mortar stores — and this extends to how they choose to pay at checkout. One of the more notable differences is their tendency to favor credit cards online and other options such as digital wallets over debit cards.

Cards 210

Cards Online Security Data 210

PYMNTS

AUGUST 28, 2019

Retailers seeking to provide rapid deliveries face an ever-moving target as consumers’ definition of speed evolves. A significant share of Generation Z consumers — those aged 18 to 25 — are turning to buy online, pick up in store ( BOPIS ) purchasing models to meet their speed needs. Quick Access and Impulses.

Retail 108

Retail Online Study Alaska 108

PYMNTS

MARCH 29, 2020

Call it the retail gap that eCommerce can only partly fill. But eCommerce can only go part way, not the whole distance, in offsetting a devastating hit to retail as we have known it. The report surveyed more than 1,900 U.S.-based percent of consumers surveyed said they were shopping online, and 16.3 As many as 75.4

Retail 205

Retail Survey Course Study 205

PYMNTS

SEPTEMBER 9, 2020

There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants who’ve made a hard shift toward digital and omnichannel. For instance, she said customers will always want good prices, selection and convenience when they shop.

Branding 220

Branding Online Retail social media 220

PYMNTS

JUNE 5, 2020

With the most recent COVID-19 studies from PYMNTS reinforcing the need for health and safety in the retail world, some retailers are stepping up to accommodate consumers’ concerns. A new survey from Ipsos found that U.S. Ipsos surveyed consumers and conducted mystery shopper visits at 45 of the top retailers.

Study 131

Study Retail Survey Compliance 131

PYMNTS

OCTOBER 15, 2020

Even online merchants who offer customers extended warranties at the time of sale traditionally see about a 4 percent or 5 percent conversion rate. Retailers] are seeing double-digit higher conversion rates when an extended warranty is shown – not on the extended warranty, but conversion rates on the product itself,” Levin said.

Online 334

Online Exercises Retail Capital 334

PYMNTS

OCTOBER 28, 2016

It may not have quite the kick that the pronouncement about the arrival of the British had during the 1770s, but according to the latest Deloitte annual shopper survey, it does have the advantage of being pretty darn accurate. Consumers are also planning to spend more of their budget online than ever. Embracing Digital .

Retail 100

Retail Online Survey Tools 100

PYMNTS

APRIL 16, 2018

The retailer’s website has 55.9 million average monthly visits, retail news source Retail Dive reported. The think tank found a decline of 410 basis points in the retailer’s apparel share as its revenues declined by $3 billion from 2012 to 2017. The retailer has already tested the technology at a store in New Jersey.

Retail 111

Retail Online New Jersey Florida 111

PYMNTS

APRIL 1, 2019

When it comes to online shopping, one of the greatest frustrations for consumers — and friction points for merchants — is having to manually enter credit or debit card information for each purchase. percent of consumers today have account information stored online with at least one or more companies or service providers.

Online 212

Online Cards Mobile Maine 212

PYMNTS

DECEMBER 2, 2020

Driven by the pandemic’s push that has sparked a massive surge in online traffic and purchasing, the rise in gift card giving, validated by PYMNTS research, suggests that Americans are clearly embracing their new digital lifestyles especially when it comes to giving presents. “The PYMNTS research supports the finding.

Cards 160

Cards Retail Study Survey 160

PYMNTS

JULY 22, 2019

In a survey released by automated parcel locker provider Package Concierge , 58 percent of Generation Z shoppers were said to have used buy online, pick up in-store (BOPS) for a purchase. And six in 10 shoppers said it was part of their decision in where to transact, Retail Dive reported.

Survey 109

Survey Retail Online Analytics 109