PYMNTS

JUNE 16, 2017

A byproduct of incorporating connectivity into just about any activity is how social media affects regular interactions. It can be difficult to discuss the digital effects without looping in social media. For the Chinese buyer in particular, social media engagement and online shopping activities takes on a unique avenue.

Study 119

Study Online social media Retail 119

PYMNTS

MARCH 18, 2020

In normal times consumers look for three things from a retailer: price, product and location. Although there’s no survey to prove it yet, a new factor has likely risen to No. With stores closed (for the most part) retailers need to find reliable ways to communicate with their customers. What do consumers want from retailers now?

Retail 153

Retail Branding social media Online 153

PYMNTS

DECEMBER 23, 2016

Online shopping is no longer reserved for the tech-savvy, with a new Pew Research Center surve y finding eight in 10 American adults shop online. According to Pew, 79 percent made online purchases of any type, while 51 percent used a mobile phone to make a purchase and 15 percent bought something via a link from a social media website.

Online 100

Online social media Survey Comparison 100

William Mills

FEBRUARY 25, 2016

Social media is no longer the shiny new toy in the PR and marketing toy box. Today, financial providers and FinTech firms alike know they must integrate social media into their communications strategies. For many FinTech companies, social media serves primarily as a source for leads.

social media 40

social media Training Tools Video 40

PYMNTS

DECEMBER 26, 2018

To let shoppers discover and try out new products, payment companies are helping merchants launch augmented reality (AR) experiences within social media platforms. The firm chose a Kenyan brand, Huddah Cosmetics , as the first social commerce merchant on its Mula service to roll out the platform.

social media 180

social media Payments Millennials Regional 180

PYMNTS

JANUARY 19, 2021

Findings from PYMNTS Retail Banking Services’ Paradigm Shift speak volumes about the shifts happening in customer preference, and how FIs can capitalize on new information formats. A significant share are turning to their second-best alternatives, namely online chats and phone calls, to have their individual questions answered by an employee.

Study 196

Study social media Millennials Retail 196

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. But a new survey shows a new urgency. The customer experience online has dozens of critical elements.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. This suggests that consumers use them more than they would like, or may have expected to, during the pandemic.

Video 224

Video social media Millennials Data 224

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. But what is that “changing face of retail” actually going to look like in a few years? How influential will mobile and social media be to their purchasing habits?

Retail 100

Retail social media Branding Online 100

PYMNTS

NOVEMBER 25, 2016

Harris Poll and CIT Group, a provider of commercial lending and leasing services, recently released the results of a survey they conducted on how middle-market retailers felt about their sector’s financial health. This was followed by social media presence and digital marketing, with 57 percent and 50 percent, respectively.

Retail 100

Retail Marketing social media Online 100

PYMNTS

JULY 13, 2016

Move over millennials , there’s a new kid in town that is about to become nearer and dearer to retailers’ hearts: Gen Z. Interactions’ study found Gen-Z shoppers to be extremely “digitally savvy,” although 64 percent of them shop primarily in stores rather than with online merchants.

Study 100

Study Millennials Retail social media 100

PYMNTS

MAY 23, 2017

A recent survey by American Express shows that, unsurprisingly, millennials have the biggest appetite for digital dining experiences, from ordering take-out through a mobile app to ordering and paying through a kiosk at their table to tweeting what they’re eating. For a full report, see the survey summary from American Express.

Survey 103

Survey Millennials social media Training 103

PYMNTS

DECEMBER 7, 2020

Working professionals across the United States have done away with the traditional nine-to-five, in-office grind in favor of remote, work-from-home arrangements, with fewer chances to browse through their social media feeds as they would on the train or listen to the occasional podcast or music during their morning and evening drives.

social media 160

social media Training United States Survey 160

PYMNTS

OCTOBER 25, 2016

Retailers should take initiative in communicating with shoppers — especially younger ones — by email rather than social media channels, a new report by Bluecore found. And, said half of those surveyed, smart devices are the conduits for reading those emails.

Retail 100

Retail Study social media Millennials 100

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

SEPTEMBER 27, 2016

New research by Google and Purchased shows that over half of shoppers surveyed visit a retailer’s website or app before buying a product in-store. Most shoppers visited a retailer’s app or website when making a purchasing decision, but fewer did so when looking for information on that product.

Data 100

Data Online social media Survey 100

PYMNTS

APRIL 1, 2020

While it is the only option for many retailers, eCommerce is running into its own limitations under the pressure of the COVID-19 crisis. The most concerning news about those limitations comes as retailers get a handle on how and why eCommerce orders have spiked since stores started closing at the end of February.

social media 216

social media Retail Michigan Strategy 216

PYMNTS

AUGUST 4, 2020

According to the survey, three-quarters of them (75 percent) report being positive about the future. For instance, Visa’s survey found that 78 percent have adapted how they pay. Some 49 percent say they shop online when they can, while 48 percent are favoring contactless payments and 46 percent say they’ve cut down on cash use.

Study 315

Study Survey social media Online 315

PYMNTS

SEPTEMBER 26, 2016

More than half of shoppers visit a retailer’s website or app before making an in-store purchase, according to new research. Twenty-six percent of consumers used social media to find out more information about a product, and 13 percent of them used it when making a purchasing decision.

Online 100

Online social media Survey Google 100

PYMNTS

JULY 7, 2017

Generation Z are the next up-and-coming group of shoppers who retailers are turning to for the future of retail. Get ready, retailers. The buying power of Gen Z comes out to $44 billion, according to an IBM and National Retail Federation study. They appreciate the hands-on experience of shopping in a store.

social media 120

social media Millennials Retail Study 120

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. One recent survey found that 78 percent of U.S. Except, maybe not. First, a few caveats. Privacy Changes. In fact, just 9 percent of U.S. Privacy Punishment. On the other hand, so what?

Online 101

Online social media Baltimore Data 101

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Trust in online platforms and social-media companies as providers of payments services is low.

social media 151

social media Millennials Online Fraud 151

PYMNTS

OCTOBER 5, 2017

But a jockeying for position among retailers for shelf space – the kind that attracts browsing and buying – and space in the consumer’s mind and mobile device, through awareness and apps. The data was gathered by surveying more than 2,000 customers, gaining insight as to who shops where, why, when and how. Space Race.

Retail 100

Retail Survey Mobile social media 100

PYMNTS

MAY 20, 2020

A devastating small business survey on one hand, and a possible link to social commerce on the other. That was Facebook’s contribution to the pandemic crisis yesterday as the social media giant rolled out two new shopping services for small business — Facebook Shops and Instagram Shop. told Bloomberg.

Video 200

Video Survey social media Branding 200

PYMNTS

DECEMBER 20, 2016

A new study recently released by the Pew Research Center looking at online shopping has shed an interesting light on how eCommerce has changed consumer behavior over the past decade-and-a-half. The survey found that 79 percent of U.S. Additionally, 15 percent reported that they had purchased an item via a social media link.

social media 100

social media Survey Online Study 100

PYMNTS

NOVEMBER 26, 2018

billion, according to surveys commissioned by the company. In addition to supporting brick-and-mortar businesses, 41 percent of consumers surveyed said they shopped small businesses online. Small business owners surveyed said they count on an average of 29 percent of annual sales to happen during the holiday season.

social media 193

social media Survey National Community 193

PYMNTS

MAY 31, 2017

Well, duh – but only if they can bring all of their friends, carried in their pocket and amplified via an acceptable Wi-Fi signal at the mall, says a new study by HRC Retail Advisory. In the constantly-evolving beauty world, discounts drove buying behavior.

Millennials 101

Millennials social media Study Retail 101

PYMNTS

DECEMBER 15, 2016

More and more, the beauty industry has become ruled by millennials , women between the ages of 18 and 34 being the main buyers, according to a survey by TABS Analytics. More research from The Harris Poll recently identified how and where (locations and retail sites) cosmetics buyers are purchasing cosmetics.

Millennials 100

Millennials Marketing social media Survey 100

PYMNTS

APRIL 27, 2016

And those folks will be spending an awful lot of money to do so, according to data also from the Knot in their annual Real Wedding Survey. Weddings are spendy — and getting spendier in almost every measurable category, according to The Knot survey of 18,000 couples getting married this year. But will consumers be drawn to it?

Retail 100

Retail social media United States New York City 100

PYMNTS

OCTOBER 1, 2020

Necessary ingredients of healthy international B2B commerce are dealt with in detail in PYMNTS’ new Merchants Guide To Navigating Global Payments Regulations done in collaboration with Ekata , which surveys the expanding global B2B payments landscape. under the GDPR. 3D Secure 2.0

Regional 130

Regional Regulation social media Security 130

PYMNTS

MAY 8, 2020

The first quarter of 2020 should have been business as usual — especially for the payments processors and financial services technology companies — the firms that keep commerce humming across offline and online channels. The stage had been at least partially set to help merchants meet the demands of life lived online and sheltered in place.

Report 245

Report Online New Jersey Conference 245

PYMNTS

APRIL 28, 2020

Brands are finding new ways to get in front of their customers as standard outlets like news and social media are loaded with misinformation and just plain disturbing news. As Timlin alluded to, the eCommerce consumer journey is changing and retail needs to change with it. championships. “We That’s a lot of clutter.

social media 141

social media Branding Examples Marketing 141

PYMNTS

SEPTEMBER 14, 2018

A new survey has found that big retailers like Apple and Nike are losing favor in China, as consumers are showing a preference towards local brands. Chinese brands have been better at leveraging social media to reach out to shoppers in China,” said Catherine Lim, a Bloomberg Intelligence analyst.

Apple 101

Apple social media Branding Survey 101

PYMNTS

JANUARY 15, 2021

Surveying nearly 2,300 U.S. PYMNTS’ research shows that roughly three out of four consumers who have shifted to shopping online since the pandemic began have no intention of such a return. Consumers, after all, have already grown accustomed to the convenience of shopping and ordering online.".

Study 132

Study Online social media Retail 132

PYMNTS

NOVEMBER 23, 2020

Consumers have gone digital — according to PYMNTS’ consumer survey data , 41.9 percent of consumers have switched from shopping for retail products in stores to shopping for them online, while 16.6 percent have gone from dining in restaurants to ordering their food online since the pandemic began. SMB economy this year.

Maine 143

Maine Online Survey social media 143

PYMNTS

MAY 20, 2020

To enable businesses to more easily list their merchandise on its social media platforms, Facebook has unveiled Facebook Shops. Amazon Pay’s Patrick Gauthier On How Retail Will Reinvent Itself And Recover. In The Credit Union Innovation Playbook: Challenger Banks Edition, PYMNTS surveyed 4,000-plus U.S.

social media 130

social media Payments Retail Data 130