PYMNTS

JULY 12, 2019

More call centers are beginning to rely on artificial intelligence (AI) for greater insights. And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers. percent: Portion of consumer services firms that consider innovation crucial to their survival.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

CB Insights

OCTOBER 12, 2021

Over the last month or so, JP Morgan has purchased 2 content/media assets. Yes, JP Morgan — the world’s largest financial services institution, the one sporting a market cap that is almost equivalent to all the fintech unicorns combined — is going deep on niche media and content. Become a CB Insights customer.

Community 97

Community Company Tools Fintech 97

Perficient

DECEMBER 4, 2020

Through analytics, you can turn raw data into insights that will help you make better decisions. Are they arriving from email, social media, referral sites, paid or organic search, etc.? Now that you have some insight into what your data is trying to tell you, what are some other things you need to consider?

Analytics 309

Analytics Google Tools social media 309

PYMNTS

NOVEMBER 6, 2020

Subscriptions of every description are set to the beachheads of commerce over the next year or so in a frenzy of monthly boxes, streaming entertainment services and educational media. Quality programming is holding media subscription churn at bay, for now. That recent report also said this: “[Roughly] 13.4

New York 181

New York Chicago Report Video 181

Bussman Advisory

NOVEMBER 26, 2022

Will the metaverse’s impact on digital marketing be equivalent to social media? We offer advisory services for the executive team and in-person or virtual courses with tailored topics. Sequoia Capital warns today’s downturn is worse than 2000 and 2008. More information on www.bussmannadvisory.com.

Course 97

Course Apple social media Capital 97

Perficient

JUNE 30, 2020

In my last post, I shared the primary insights you need to pull together a Now/New/Next portfolio and get started on making sense of where you stand in the market. In this post, I’ll share how to use those insights to make sense of what to do about it. . You collected the insights. The Approach. Innovating.

Innovation 348

Innovation Resources Trends Strategy 348

PYMNTS

AUGUST 19, 2019

In many ways, consumers are living in a golden age of subscription commerce, with streaming services like Netflix offering award-winning series’ and movies, while Amazon Prime provides members with access to a growing bundle of content and services. percent of digital media subscribers and 7.3 According to our research, 26.7

Survey 156

Survey Marketing Trends Examples 156

South State Correspondent

MARCH 23, 2022

Their secret – fanatical customer service. Instead of marketing, the Bank strategically focuses on two areas – product development and customer service. From its start, Nubank has had the audacious goal to become the most influential financial services company in the World. and became the most valuable bank in Latin America.

Branding 221

Branding social media Strategy Data 221

PYMNTS

NOVEMBER 4, 2020

The notion that newspapers and old-school media outlets are a dying breed might be premature. Many news organizations have retreated and cut staff as the world has shifted how it gets its news from traditional media companies to Facebook, Twitter and other social media platforms. percent, or 4.3 million users.

New York 183

New York social media Survey Chicago 183

PYMNTS

SEPTEMBER 3, 2020

PayPal has launched its iZettle Food & Drink app, the point of sale (POS) platform for iOS to support food and drinks service in the U.K. The remote payments app allows merchants to charge customers by sending a payment link via SMS, Whatsapp, email or social media. Sales fell by 87 percent from April through June.

social media 298

social media Taxes Payments Online 298

PYMNTS

APRIL 24, 2020

In such volatile times, showing empathy and offering flexibility of access to your services is especially important. Some news and media outlets, like The New York Times, The Wall Street Journal and Bloomberg News, are lifting paywalls to make breaking news and coronavirus coverage accessible to all. Stay tuned.

New York 140

New York Regional Online Branding 140

CB Insights

AUGUST 13, 2021

Robinhood , a financial services company, has acquired Say Technologies , a shareholder communication platform, for $140M. Say also provides proxy voting and polling services to its users. According to media sources, the platform was used during Tesla Inc’s earnings calls. Become a CB Insights customer.

Company 101

Company California Financial Technology Meeting 101

PYMNTS

SEPTEMBER 25, 2019

. Social media has become a cornerstone of everyday life over the last few decades, with 72 percent of Americans using social media today, a dramatic increase from the mere 5 percent that Pew Research Center first tracked in 2005. How credit unions leverage social media. million members and $106.1 billion in assets.

social media 128

social media Study Survey United States 128

PYMNTS

FEBRUARY 24, 2020

In the February Next-Gen AP Automation Tracker , PYMNTS highlights how tech-first firms are finding that managing AP in the cloud offers greater insights into the entire invoice-to-payment-to-reconciliation process, essentially transforming the efficiencies of AP departments. Across The Next-Generation AP Automation Space.

Software 223

Software Fraud System Survey 223

PYMNTS

APRIL 28, 2017

Marchex, a mobile advertising analytics company, has announced the launch of Marchex Speech Analytics, a solution that enables actionable insights allowing companies to better understand what is happening on inbound phone calls from consumers. Many businesses rely on phone calls to drive sales.

Analytics 134

Analytics social media Innovation Training 134

PYMNTS

NOVEMBER 16, 2020

Leslie Ragan manages transaction fraud prevention for Elan Financial Services , a unit of U.S. As fraudsters have stepped up their attempts to make off with ill-gotten gains, said Ragan, they’ve often turned to more complex uses of cybercriminal-related services and the social recruitment of consumers to receive stolen funds.

Fraud 295

Fraud Strategy social media United States 295

PYMNTS

MAY 6, 2019

In a rebrand of its in-house media company, Target unveiled that the new name for the business would be Roundel. Argyilan continued, “We infuse math — the insights and analytics that make our media company successful, with magic — the great, guest-focused design and shopping experiences that differentiate Target.”.

Branding 109

Branding Retail Analytics Report 109

PYMNTS

NOVEMBER 11, 2020

“Restaurants and convenience stores are in the middle of a permanent pandemic-driven shift to digital ordering, and subscription programs have already proven to be a powerful purchasing and loyalty tool within ecommerce,” Paytronix Head of Data and Insights Lee Barnes said in a statement. “By

Tools 182

Tools Branding Innovation Survey 182

PYMNTS

JUNE 25, 2019

Streaming services have to retain customers who might only subscribe to Netflix or HBO Go for a particular show. When that show ends, some might flee or change services. Streaming is by far the most popular type of subscription service. Seventy percent of consumers subscribed to at least one streaming service.

Online 111

Online Survey Examples Company 111

Perficient

JUNE 22, 2020

In order to do that, you need some insights to help you come to terms with the experiences you deliver, those that your competitors and others bring, and make an honest assessment of how well you’re keeping up. Can consumers find you on social media? In this post, I’ll share what you need to know to build your Now/New/Next portfolio.

Customer Experience 531

Customer Experience Comparison Strategy social media 531

The Financial Brand

MARCH 23, 2023

This article What to Do About the Surprise Risks of Social Media and Self-Service Tools appeared first on The Financial Brand. Social media and self-service money management tools played a role in two bank failures. Financial institutions should act on that insight.

social media 34

social media Tools Branding Management 34

Insights on Business

JUNE 14, 2017

They rapidly leverage technology to compare options such as prices, features, and banking reputation when purchasing products and services. Cognitive systems are pivotally helping banks enhance customer experiences, uncover new insights, and improve speed and quality of decisions. Millennials are a fastidious breed.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

JULY 15, 2020

It has revealed at the same time the value of the subscription model in a whole new light by allowing consumers to get steady supplies of their favorite goods and services direct to their homes without braving store aisles only to find limited inventory. The pandemic has presented financial challenges for consumers and businesses alike.

Online 237

Online Meeting Survey Trends 237

PYMNTS

MARCH 20, 2019

The solution is able to assist clients through the resolution of any case, using an intuitive user interface that provides insights into the progress of agents and third-party vendors, as well as case communications from different devices. The company currently deploys its services to more than 70 million customers across North America.

Groups 100

Groups Analytics Customer Experience Management 100

Bussman Advisory

OCTOBER 7, 2021

The latest edition of the FinTech Ecosystem Newsletter is here : The post Google abandons Plex banking play | Microsoft rolls out financial services cloud | Deutsche Boerse launches blockchain based post-trade platform appeared first on Bussmann Advisory AG.

Google 52

Google blockchain social media Fintech 52

Bussman Advisory

MARCH 31, 2023

We offer advisory services for the executive team and in-person or virtual courses with tailored topics. The post Sergio Ermotti returns as UBS CEO | Apple launches buy now, pay later service | Elon Musk & tech leaders call for pause in ‘out of control’ AI race appeared first on Bussmann Advisory AG.

Apple 52

Apple social media Fintech blockchain 52

Bussman Advisory

JULY 30, 2021

The latest edition of the FinTech Ecosystem Newsletter is here : The post Amazon denies report of accepting bitcoin | SAP jumps aboard IBM Cloud for Financial Services | Microsoft names partner for financial services cloud appeared first on Bussmann Advisory AG.

Bitcoin 52

Bitcoin social media Report Fintech 52

PYMNTS

JULY 20, 2017

As such, it should come as no surprise that social media has had a large influence on this group of young consumers. The numbers move down to 74 percent of millennials, 58 percent of Generation X and 41 percent of baby boomers whose purchases are influenced by social media. “When targeting Centennials, cross-channel is key.

social media 110

social media Comparison Millennials Marketing 110

PYMNTS

DECEMBER 4, 2020

In announcing the launch of the Walgreens Advertising Group this week, the giant pharmacy chain said that with the help of more than 9,000 stores and 100+ million loyalty members, it would use “advanced data modeling” to connect brands directly with audiences in a digital ecosystem that “surpasses the industry method of digital media buying.”.

Retail 216

Retail Trends Branding Groups 216

PYMNTS

JULY 16, 2019

Apple is reportedly planning to fund a set of exclusive podcasts for its audio service in a bid to compete with Spotify and Stitcher. Sources told Bloomberg that the move aims to “keep competitors Spotify and Stitcher at bay” via the funding of specific podcasts from media companies, as well as through exclusive deals.

Apple 100

Apple Analytics Strategy Company 100

PYMNTS

JUNE 18, 2019

“Pinterest’s rebranded partnership program comes as the social media company seeks to support more merchants on its platform, which lets people collect images on digital pinboards. social referral to retail sites in Q1, followed by Instagram (11%) and Pinterest (8.2%), according to Adobe Insights data cited by eMarketer.”.

social media 115

social media Study Retail Customer Experience 115

Bussman Advisory

OCTOBER 1, 2021

The latest edition of the FinTech Ecosystem Newsletter is here : The post Chase taps 10x for UK digital bank | Private Equity firm KKR makes first blockchain investment | Starling Bank takes its banking-as-a-service to Europe appeared first on Bussmann Advisory AG.

blockchain 52

blockchain Digital Banking social media Fintech 52

Accenture

OCTOBER 3, 2017

Open banking—where banks expose their data, functions and services to an ecosystem of customers, employees, third-party developers and vendors—has been hotly anticipated in Europe. We know almost US$1 billion was invested in PSD2-enabled services in 2016, up 200 percent from the year before¹. So why not? Let us know what you think.

social media 151

social media Millennials Online Fraud 151

Bussman Advisory

OCTOBER 14, 2021

The latest edition of the FinTech Ecosystem Newsletter is here : The post Coinbase preps NFT marketplace | Microsoft to shut down LinkedIn website in China | Crypto could cause 2008-level meltdown, Bank of England warns appeared first on Bussmann Advisory AG.

social media 52

social media blockchain Google Fintech 52

PYMNTS

OCTOBER 25, 2019

With the soft launch of a new curation product called Facebook News, Facebook CEO Mark Zuckerberg and News Corp CEO Robert Thomson engaged in a discussion at the Paley Media Center in New York City. The news curation product is said to showcase daily news of a high quality, Venture Beat reported.

Fort Worth 101

Fort Worth social media New York City Houston 101

Bobsguide

APRIL 27, 2022

The solution provides deep insights to the client’s cybersecurity environment, providing information and tools the MSP needs to effectively manage the client’s cybersecurity environment. Media Contacts. ThreatAdvice, headquartered in Atlanta, Ga., is focused on providing world-class cybersecurity solutions to the channel. ThreatAdvice.

Atlanta 147

Atlanta United States Tools Security 147

Bussman Advisory

JULY 16, 2021

The latest edition of the FinTech Ecosystem Newsletter is here : The post Apple, Goldman plan ‘buy now, pay later’ service | Facebook Pay comes to e-commerce sites | Consumer spending on apps hit record $64.9B in first half of 2021. in first half of 2021. in 2021 appeared first on Bussmann Advisory AG.

Apple 52

Apple social media Fintech Industry 52