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More Than a Brand Steward: The Redefined Role of CMO

Perficient

There is no doubt that the role of the Chief Marketing Officer (CMO) has changed significantly in the past decade. Whereas marketing used to be all about generating “buzz” and vanity metrics, today’s CMOs are charged with building business cases around campaigns and reporting out post-launch ROI metrics to justify business value.

Branding 378
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7 Takeaways: “How GM Financial Elevates the Customer Experience With Journey Science”

Perficient

Perficient’s Kevin Colletti recently joined forces with Srini Alagarsamy and Patrick Daly from GM Financial, as well as Adobe’s Chris Young to present the webinar, “How GM Financial Elevates the Customer Experience with Journey Science.” To truly reap the benefits, personalization efforts cannot be limited to marketing.

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[Webinar Recording] What Financial Institutions Can Learn From Top Brands in Other Industries

Perficient

This engagement increased revenue by $300 million in the first two years and collected phone numbers for SMS marketing purposes. The bot would talk to the customers like a friend on the phone. How will your company take the next step in customer engagement?

Branding 294
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Is a Zombie Core Eating Your Bank’s Brain?

Gonzobanker

Vendors may roll out a new user experience (UX) in an effort to extend the life of the core, but unless this fresh makeup is accompanied by meaningful product enhancements and architectural upgrades, the effect is simply postponing an inevitable “living dead” state. Legacy Tech Stacks. No New Partners. Are you somewhere in between?

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Why The Bank-FinTech Relationship Is More Complicated Than Conflicted

PYMNTS

report: “The rise of digital innovators in financial services presents a significant threat to the traditional business models of retail banks.”. And that marketing should build on the inherent advantages of legacy financial institutions. Banks have that base of trust, and the ability to engage with customers,” Oosthuizen added.

Fintech 191
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Adobe Doubles Down On Voice Interfaces

PYMNTS

The problem today, Shorten noted, is that without that capability, UX designers are forced to pull back to working with developers and bringing in people to help with making prototypes, which is both costly and time-consuming for businesses. Adobe users will, however, have some edge in designing for and with Alexa and Echo devices.

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Prepare Your App for iOS 14

Perficient

Widgets can be presented in many customizations and sizes. Since these devices hold a significant share of the global market, you’ll want to make sure that any new features in your app will work with iOS 13. Widgets Give User’s Quick Info . Similar to app clips, widgets give users quick access to timely info right on the home screen.

Apple 473