PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. Both banks and regulators are re-examining how exactly SCA will affect the financial ecosystem.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

NOVEMBER 17, 2020

“As we continue to focus on enabling digital payments beyond our traditional Corporate Cards, we are investing in solutions to improve the buyer and supplier experience and help solve common B2B payment-related pain points,” said Daniel Brachfeld , vice president for supply chain solutions at American Express. 16) press release.

Payments 144

Payments User Experience Software Risk Management 144

Perficient

FEBRUARY 4, 2021

Being able to order groceries, prescriptions, and other essential products online can be a challenge for people with disabilities in the best of times. It helps in other crucial areas of your organization, such as search engine optimization (SEO) and legal risk management.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

FEBRUARY 28, 2019

In the new Payments And The Platform Economy Playbook series, powered by Yapstone , PYMNTS examines the latest developments in the platform economy, and seeks to offer a roadmap for managing risks, optimizing rewards and creating a trusted business environment. Airbnb on Payments, User Friction and Security Challenges in a Global Market.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

FEBRUARY 27, 2020

Such data sharing and partnerships enable service providers to augment their products for better user experiences, and increasingly, small businesses aren’t keeping quiet about their demands for richer banking services. Centsoft Integrates With QuickBooks Online. Enfuce Tackles Fraud In Open Banking.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

JANUARY 22, 2020

For others, like NatWest and Sabre , that means collaborating on corporate card products that augment the end-user experience. Below, PYMNTS examines the latest in commercial card innovation, regulation and disruption. Visa, Sabre Pair For Virtual Travel Cards. NatWest Bolsters SMB Loans With Cards.

Cards 131

Cards New York Lending Strategy 131

Insights on Business

MARCH 26, 2018

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. Lastly, Ms.

User Experience 135

User Experience Compliance Maine Regulation 135

FICO

JANUARY 7, 2021

Here are the 5 most popular 2020 posts on decision management. #1. Make superheroes of your business users: By putting the right tools in place, business users can quickly become self-sufficient in managing analytics, rules, and strategies. How Do You Improve Supply Chain Resiliency?

Management 52

Management Analytics Strategy Data 52

Independent Banker

NOVEMBER 30, 2022

Across the world, people are using super apps to send messages, purchase tickets and, of course, bank online. Super apps, or apps that aggregate online or mobile user experiences into one central location, have taken off globally. billion users. What are they, and how can community banks stay on top of this trend?

Community Bank 91

Community Bank Community Maryland Data 91

PYMNTS

OCTOBER 2, 2018

What would one say about a computer geek who said he could protect their online identity , and while doing do would make a bold move against the likes of Facebook and Google ? Technology that enables consumers to control their data as they shop, pay and perform other tasks online. As consumers become more cautious — cynical?

Data 189

Data Online Google social media 189

PYMNTS

MAY 30, 2018

Jing’s only stipulation around these partnerships was that they must meet a level of innovation sufficient to deliver value to end users — providing secure, convenient and efficient financial services for business customers, and driving improvements for consumers in online and offline payment service environments. Ant’s Plans.

Risk Management 100

Risk Management Fintech User Experience Management 100

PYMNTS

AUGUST 4, 2020

3) that it would work with Google to deliver “smart” digital bank accounts, using Google Pay as an app-driven way to broaden its digital reach and improve users’ experiences with their financial institutions (FIs). To that end, BBVA was one of six banks that said on Monday (Aug. 4, behind PayPal, Amazon and Walmart.

Google 298

Google Digital Banking Course Branding 298

PYMNTS

JULY 24, 2019

and less than seamless online presence are at an inherent disadvantage when it comes to catering to the needs and desires of an ever-younger population used to technology. Big Tech is good at promoting, designing and improving the user experience, he said. Maybe all of the above, and maybe all at once.

Digital Banking 160

Digital Banking UX Online Innovation 160

Gonzobanker

MARCH 13, 2018

This ability is extremely valuable, but it fails to achieve transformation goals in the absence of two important technology considerations in commercial lending transformations: 1) user experience, and 2) data strategy. The Importance of the User Experience. Consumerizing the commercial customer experience—i.e.,

Lending 60

Lending Technology User Experience Data 60

PYMNTS

NOVEMBER 23, 2016

Instead, there are a myriad of online self-service platforms to take on everything from HR to payroll, payments to employee benefits. We thought it would be so much easier if there was an online way to not only buy what you needed but to understand it first and also to be able to manage it on the back end. Is that true?

Online 100

Online Industry User Experience New York 100

PYMNTS

DECEMBER 11, 2017

Although Australian consumers don’t spend as much money online as their American and U.K. counterparts, they are enthusiastic online shoppers. As a highly mobile and digital population – 68 percent of whom own a smartphone – 65 percent of Australian consumers reportedly shop online, and 40 percent do so at least once a month.

Payments 105

Payments Online Management User Experience 105

Gonzobanker

JANUARY 17, 2020

Banks are most afraid of big tech, just when these players face regulation. However, between anti-trust regulations, algorithm investigations and states focused on privacy (e.g., We are in the infant stages of integrating digital marketing and online origination. Banking organizations remain over-managed and under-led.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

DECEMBER 2, 2019

Rosen said Commerce Venture’s approach was borne out of the reality that there’s a continuous need for the more-entrenched financial services and payment players to keep up with best-in-class user experiences, processes and interfaces. It’s not a one-sided relationship, though.

Capital 127

Capital Innovation User Experience Payments 127

FICO

SEPTEMBER 29, 2022

By moving beyond the current one-size-fits-all approach, telecom operators can customise the user experience by identifying user personas and applying an analytical overlay to their customer data assets, to continually deliver critical insight and targeted customized experiences. But it’s all about trust.

Analytics 52

Analytics Data Risk Management Customer Experience 52

PYMNTS

NOVEMBER 8, 2019

Citi: Turning Digital Payments Acceptance Into A Corporate Cash Management Play. That is to say, as organizations expand on an international scale and reach new customers, those businesses must allow consumers to pay the way they want for the optimal end-user experience. Profits, yes — on the horizon, according to management.

Apple 100

Apple Cards Fraud User Experience 100

Cisco

MAY 29, 2019

But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? The potential cost of a poor user experience for mobile banking is high. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

CB Insights

SEPTEMBER 11, 2018

Facebook stock is down and it faces investigation by a growing list of international regulators. Google has lost employees and also faces regulation. Facebook: WhatsApp policy program manager for elections. The company currently has an open position for a blockchain p ublic policy manager.

Google 48

Google Apple Policies social media 48

Cisco

MAY 29, 2019

But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? The potential cost of a poor user experience for mobile banking is high. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

NCR

JANUARY 17, 2017

All players will look for better ways to manage regulatory and compliance processes. At the same time, new regulations, such as PSD2 , are changing how different transactions are viewed by the regulating bodies. This year will be a big year for all types of specialized payments providers.

Fintech 40

Fintech Trends Industry Compliance 40

Fintech Labs Insights

MAY 24, 2017

Highlighting the fact that regulation is a key barrier to growth for banks, a post at the Trulioo blog earlier this month underscored how important it was for FIs to leverage technology to meet these challenges. Do the solutions to the compliance challenges faced by financial institutions lie in smaller teams and a better user experience?

Compliance 21

Compliance UX User Experience Fraud 21

Gonzobanker

AUGUST 31, 2015

Systems like ChexSystems, Check Order, Credit Reports, Debit Card, Online Banking Enrollment require re-entry. It could stem from an overreaction to a regulator or an overzealous compliance employee with too much power. Manage regulatory concerns accordingly and don’'t over-react. CAUSE SOLUTION. Leverage your imaging system.

System 60

System Tools Cards User Experience 60

William Mills

JUNE 16, 2016

People are way more comfortable managing their money and business online. With a newfound interest in providing superior service, customer convenience and a stellar user experience, new standards are being set to make banking fun. 3) Tighter regulation is happening. 2) The fintech tide still rising.

Fintech 40

Fintech Industry User Experience US 40

William Mills

JUNE 16, 2016

People are way more comfortable managing their money and business online. With a newfound interest in providing superior service, customer convenience and a stellar user experience, new standards are being set to make banking fun. 3) Tighter regulation is happening. 2) The fintech tide still rising.

Fintech 40

Fintech Industry User Experience US 40

Fintech Labs Insights

MARCH 21, 2016

states it invested because the demand for Qumram’s services is growing, the company holds a good reputation, and it has a strong management team. Especially the upcoming regulations like MiFID 2 and FFSA are driving significant need for Qumram in the Financial Services industry.” A group of investors from investiere.ch

America 12

America social media User Experience Software 12

PYMNTS

SEPTEMBER 29, 2020

Consumers around the globe have moved their purchasing online during the pandemic, and those in the Middle East and North Africa (MENA) region are no exception. The true change merchants are facing is not in trying to stay on top of a spike in online users. Online Payments Drive Privacy Concerns.

Payments 172

Payments Regulation Online Retail 172

PYMNTS

JANUARY 7, 2021

Diego Tavecchia, a representative of the EU Federation for the Factoring and Commercial Finance Industry , told the outlet that the new regulations might categorize 15 percent to 20 percent of invoices for which factoring firms are responsible as defaulted, tantamount to as high as €25.5 billion ($31.3 billion) in soured debts.

Software 165

Software Chicago User Experience Online 165

PYMNTS

JANUARY 7, 2021

Diego Tavecchia, a representative of the EU Federation for the Factoring and Commercial Finance Industry , told the outlet that the new regulations might categorize 15 percent to 20 percent of invoices for which factoring firms are responsible as defaulted, tantamount to as high as €25.5 billion ($31.3 billion) in soured debts.

Software 130

Software Chicago User Experience Online 130

PYMNTS

SEPTEMBER 3, 2019

However, as the industry takes a closer look at how technology and user experience can drive adoption, B2B eCommerce has an inescapable truth: Price is critical to landing a sale.

Data 150

Data Strategy Retail Management 150

PYMNTS

DECEMBER 6, 2017

Maybe you happen to be carrying cash that day, but even if you’re able to hand over a crisp $20 bill to cover the cost, the experience has certainly created friction. Online, there’s no cash to fall back on. User experience is more than a buzzword, van Hoek said. Without it, how will you pay for your meal?

Payments 139

Payments User Experience Innovation cryptocurrency 139

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

JANUARY 20, 2020

Visa’s culture that risk management is everyone’s responsibility, Fabara said, is a competitive advantage and a strategic weapon in the payment ecosystem’s fight against an ever-more sophisticated fraudster. When Risk Management Is a Mindset and Not a Business Unit. More and more, we are going after bad actors with a vengeance.

Security 168

Security Fraud Risk Management Payments 168