PYMNTS

OCTOBER 6, 2020

Darrell Esch , Venmo’s senior vice president and general manager, told Karen Webster in a conversation shortly before the launch that Venmo is trying to add a fourth leg to the three-legged stool that has historically defined a card’s value proposition. This thing is different than what else is out there.

Cards 313

Cards Mobile User Experience Payments 313

PYMNTS

SEPTEMBER 3, 2020

Organizations that take this approach have greater control over user experience and customization, both of which are key to fostering lasting relationships between buyers and sellers. That will be the main feature, to cut down the costs and timeline of go-to-market," he said. Build Versus Buy.

Online 218

Online User Experience Marketing Maine 218

PYMNTS

JULY 16, 2019

Acquirer WorldPay, for example, has launched an Exemption Engine, which will allow companies to search for relevant exemptions that may help them better manage payments and authentication under the regulation. For other companies, GDPR is the main concern as they move to expand operations within Europe.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview.

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

FEBRUARY 28, 2019

In the new Payments And The Platform Economy Playbook series, powered by Yapstone , PYMNTS examines the latest developments in the platform economy, and seeks to offer a roadmap for managing risks, optimizing rewards and creating a trusted business environment. Airbnb on Payments, User Friction and Security Challenges in a Global Market.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

NOVEMBER 23, 2020

Small and medium-sized businesses (SMBs) got their clocks cleaned by the pandemic, and turning to their traditional lending sources, they’ve encountered sclerotic systems and outdated policies not conceived for the needs of the recovering Main Street merchants of 2021. Meanwhile, for many, their primary banking relationships went fallow.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

MARCH 20, 2020

In a feature story, PYMNTS spoke with Adam Fox, director of digital experience and media for the Mexican fast-casual chain Qdoba , about how the company was able to ensure a smooth data migration process to a revamped system. It takes effort to balance seamless-but-fraud-free user experiences.

Technology 181

Technology Apple New York City social media 181

PYMNTS

JUNE 2, 2020

“Branch transactions have long been successful largely because of the personal interactions that consumers receive when visiting a branch and interacting with a teller [or] banker,” Doug Brown, senior vice president and general manager, NCR Digital Banking, told PYMNTS.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

Insights on Business

MARCH 26, 2018

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. Lastly, Ms.

User Experience 135

User Experience Compliance Maine Regulation 135

PYMNTS

SEPTEMBER 9, 2019

One of the ways that these websites are able to differentiate is through user experience. A key part of user experience is payment speeds. When a user wins a big amount, they want to be able to withdraw their winnings as quickly as possible.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

MAY 29, 2020

He pointed to the need for SMBs to remain competitive and provide consumers a best-in-class end-user experience that can often only be achieved with modern technology. Closed shops and depressed customer demand mean cash flow is tight for Main Street, and large-scale investments are, for many, entirely off the table.

Capital 168

Capital Technology User Experience Strategy 168

Bobsguide

JUNE 3, 2022

Stefano Cipollone, Auriga’s Business Development Manager, reveals why WinWebServer (WWS), the integrated ATM acquiring solution, was selected and what it means for customers. In fact, the ATM channel remains siloed and unlike any other digital channel in the way, it is managed.

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

JANUARY 6, 2021

Though the investments in a payments system itself may be huge, the costs of actually managing the transactions (which boil down, really, to data flows) are essentially zero. To get there — to spur increased user adoption — he said that the SPEI user experience has had to improve.

Payments 363

Payments User Experience System Mobile 363

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. But with consumers having too many options to choose from, what’s an FI to do?

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

NOVEMBER 17, 2020

percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). Many inroads for mobile banking were made during the past several months, but banking app adoption rates are still lower than they should be. There are roughly 47.7 million consumers in the United States (or 42.4

UX 234

UX Mobile Data United States 234

PYMNTS

NOVEMBER 25, 2019

In a feature story, Rich Wessels, treasurer for transportation management and logistics firm Transplace explains the “chicken-and-egg” dilemma logistics firms face when looking at the potential benefits of AP automation. But some logistics firms are not prepared to make the switch to digital payments and AP processes.

Security 130

Security Payments Google UX 130

PYMNTS

FEBRUARY 2, 2018

From a consumer standpoint, they may not understand what the future of banking actually looks like,” said Bill Acheson, vice president and general manager at Diebold Nixdorf. “We The UX Experience. At the event, consumers will witness the “user experience” they don’t realize they could be having.

Minneapolis 150

Minneapolis ATM User Experience Innovation 150

PYMNTS

FEBRUARY 19, 2019

One day — maybe one that has already happened for some PYMNTS readers — we might look back with fondness and nostalgia on that time when chargebacks stood as the main worry merchants and other organizations faced when it came to fraud and risk. Insult Rate.

Fraud 169

Fraud Data Maine System 169

PYMNTS

DECEMBER 18, 2020

consumers and 490 restaurant operators to identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). We surveyed a census-balanced panel of 2,123 U.S.

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

NOVEMBER 19, 2019

The credit cycle will turn, and you’ll have a generation of credit risk managers who’ve not been through a recession yet. For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. Do FIs want to navigate card programs through that?”.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

MARCH 17, 2020

While banks provide the global scale and security treasurers need, FinTechs can provide targeted solutions and an elevated user experience. As treasurers navigate the risks of global expansion, they’re also guiding their organizations toward new business models, which have major ramifications for how businesses manage cash. “If

Meeting 173

Meeting Fintech Tools Strategy 173

PYMNTS

APRIL 22, 2019

Perhaps not surprisingly, the key mindset is “digital first,” with an eye on offering new ways to manage money and transact digitally, and on demand. Essentially, he noted, providers can come to the platform to build out the end-user experiences they desire. Digital First Mindset. New Use Cases.

Cards 229

Cards Mobile User Experience Payments 229

PYMNTS

APRIL 18, 2019

And the truly smallest business (like freelancers, service providers and microbusiness[es]), and managing cash flow effortlessly, is priority one.”. Solving for “now,” Whiting and Sheley said, is crucial to helping micropreneurs manage cash flow by giving them a tool to move money into their accounts as they earn it.

Taxes 226

Taxes Payments Cards User Experience 226

PYMNTS

AUGUST 31, 2017

There was, of course, the internet’s go-to solution for unwanted things — Craigslist — but Huzar was looking for a cleaner user experience and a process that was a bit more organized. He thought he could probably build that experience, then spent about five years trying to convince himself not to.

User Experience 127

User Experience Conference Maine Course 127

PYMNTS

AUGUST 23, 2019

Makeup marketplaces like NakedPoppy, for one, are using AI-enabled personalization tools to match their customers to the right products, simplifying the user experience. Online marketplaces are starting to employ more AI and machine learning (ML) technologies as competition in the marketplace and sharing economy heats up.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

SEPTEMBER 26, 2016

The main goal of cybercriminals is to steal money, and this can be done by stealing consumer identities. Complex authentication systems for apps are a disincentive for users, and companies don’t want to resort to cumbersome authentication.

Security 100

Security Fraud System User Experience 100

PYMNTS

DECEMBER 13, 2018

The new site aims to improve online functionality with an enhanced user experience, as well as keep MED5 FCU in compliance with the Americans with Disabilities Act. Meanwhile, another partnership could change the way users engage with a CU’s network of ATMs.

Regulation 135

Regulation South Dakota ATM New York City 135

PYMNTS

OCTOBER 8, 2018

“When we built the Assistant, you can clearly see inspiration from Allo in what we did, in this chatty back-and-forth model where you’re talking with an intelligent assistant,” said Chris Perry, the Google product manager who leads Assistant on Android. And we found that was somewhat restrictive of a model for us.

Google 168

Google Samsung User Experience US 168

PYMNTS

APRIL 30, 2018

IBM’s management team described its blockchain developer toolkit as another way to make it easier for innovators to “stand up” blockchain networks. A month later, a new management team was put in place to rebuild the business. Some 750 such networks , they said, were provisioned in the first two weeks of that launch.

Fintech 183

Fintech blockchain Lending Digital Banking 183

Cisco

DECEMBER 21, 2020

The issue is around providing that flexibility for the DevOps teams to experiment at scale as costs are kept in control, ensuring compliance is maintained and operationally the services are manageable, while assuring application performance is above par. How will developers manage container platforms across multiple clouds?

Customer Experience 99

Customer Experience Innovation Policies Security 99

PYMNTS

SEPTEMBER 28, 2017

The smartphone revolution long ago forced most, if not all, banks and other financial institutions (FIs) to begin offering mobile financial management solutions. If FIs want to connect with modern consumers, smartphone solutions also need to feature the latest innovations and slick user experiences. .

Digital Banking 101

Digital Banking Report Mobile User Experience 101

PYMNTS

NOVEMBER 13, 2019

The bank recently partnered with technology company NCR Corporation for its self-service ATM, which uses real-time customer data to analyze interactions for a more personalized user experience. Other banks, such as Wisconsin-based Associated Ban k, are exploring new ways to improve the in-person banking experience.

Regional 109

Regional ATM Report Alabama 109

PYMNTS

NOVEMBER 1, 2017

In a recent digital discussion with Karen Webster, Michael Sass, VP Market Product Management, Security Solutions, Europe, Mastercard , and James Rendell, VP Product Management, Payment Security, CA Technologies , discussed the advantages as well as the obstacles that are still in the way. The updated 3D Secure 2.0 Rendell’s advice?

Security 109

Security Payments CA Data 109

PYMNTS

JUNE 2, 2016

And cloud-based restaurant automation provider HotSchedules and hospitality software service provider Agilysys rolled out a workforce management solution designed for the hospitality industry, designed to help hospitality businesses save on labor costs, streamline operations and improve user experience.

Retail 100

Retail Software User Experience Payments 100

PYMNTS

SEPTEMBER 7, 2017

We put a lot of thought and innovation into our product design to make sure our end users (fraud analysts or fraud managers) are productive, efficient and have a delightful user experience. MN: As a security company, our main concern is how well our customers are protected against new financial [cybercrime] threats.

Analytics 116

Analytics Fraud Innovation Industry 116

PYMNTS

SEPTEMBER 14, 2016

Like how to help retailers manage fraud to a nice round number — zero — which essentially (and overnight) puts back to their bottom lines the cost of sales that they once wrote off. Essentially, we’re talking about turning fraud from being a cost to becoming a revenue lift.

Fraud 100

Fraud Retail User Experience System 100