PYMNTS

MARCH 18, 2019

Is there a right way and wrong way to innovate? Gill asserts that most financial institutions, left to their own devices, may end up following a less than optimal path to innovation, and not because they have selected the “wrong” technology solution, since in Gill’s experience, what’s “wrong” for one FI might be right for another.

Technology 237

Technology Innovation Strategy System 237

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

DECEMBER 31, 2019

Bottomline’s 2019 B2B Survey Payments Report finds that manual processing is the second-most pressing obstacle for treasury departments and the biggest challenge faced by small businesses. Sixty-five percent of surveyed small businesses considered manual payment generation to be the largest impediment to overcome, in fact.

Innovation 153

Innovation Payments Survey blockchain 153

Bank Innovation

NOVEMBER 8, 2018

A recent survey by Accenture found chief financial officers are taking on expanded roles in helping banks become data-centric and better equipped, in terms of technology, for what will likely be a volatile future.

Innovation 199

Innovation Survey Data Technology 199

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. This survey highlights the progress the insurance industry is making on its digital transformation journey.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

JULY 2, 2020

Although CU members want innovation in member loyalty and rewards, most credit unions are not delivering these programs up to the desired standards. Credit union members’ high expectations when it comes to loyalty innovation do not necessarily make or break their banking relationships. Loyalty Innovation Strategies .

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Shifting In-Branch Operations. Digital Technologies Under COVID-19. British FI Nationwide U.K. British FI Nationwide U.K.

Technology 248

Technology ATM Video Tools 248

PYMNTS

JANUARY 28, 2021

The following Deep Dive examines the interest in contactless payments among credit union members and the opportunity for the CU space to meet members’ changing payment needs through digital innovation. This change in consumer behavior is expected to remain even after vaccines are more widely distributed.

Innovation 187

Innovation Millennials Payments Mobile 187

PYMNTS

NOVEMBER 12, 2018

Corporate decision-makers are seeing more choices in technology and services when it comes to the ways they pay suppliers, employees and business partners. However, these professionals have their own ideas about where corporate payments innovation should be headed. It’s important to note that only 55 professionals were surveyed.

Innovation 111

Innovation Payments Survey blockchain 111

Bank Innovation

JUNE 9, 2016

Bank Innovation and Berlin-based Open Bank Project reunited this year for a second annual survey on API use at banks. This week is the final week to contribute to the research. We have already received many responses — and thank you to all those who have contributed answers — but we Read More.

Survey 150

Survey Innovation Operations Technology 150

PYMNTS

MARCH 19, 2018

The organization recently announced the results of a new survey that found SMBs across Canada wanted more choice in payment technologies for point-of-sale (POS) systems as well as for the back office in accounts payable. More than half (54 percent) said they felt they were spending too much time on payment processing.

Survey 100

Survey Payments Innovation Technology 100

PYMNTS

FEBRUARY 4, 2019

. “While their contribution has grown at a slower rate than that of large businesses, small businesses continue to be at the forefront of driving innovation, jobs and economic growth.” ” However, as SMBs drive innovation for the U.S.

Technology 130

Technology Analytics Survey Community 130

Bank Innovation

JULY 20, 2017

This is according to a survey by AxiomSL, which found that 66% of regulatory executives believe their institution needs to make investments in data management. Financial service executives are still concerned about regulatory changes, but the best response is to improve data aggregation and management services.

Survey 236

Survey Management Data Operations 236

South State Correspondent

MARCH 14, 2024

In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground. Demographics shift, products change and technology drives channel preferences. Risk management also needs to change.

Innovation 195

Innovation Strategy Capital Comparison 195

PYMNTS

JUNE 22, 2020

How Customer Reviews Provide Lifeblood To Restaurant Operations. An escalating dependence on technology has made search results and review services like Yelp primary guides for valuable user feedback — with 90 percent of consumers reporting in January that they researched reviews before selecting restaurants.

Operations 156

Operations social media Online Survey 156

Bank Innovation

NOVEMBER 8, 2018

A recent survey by Accenture found chief financial officers are taking on expanded roles in helping banks become data-centric and better equipped, in terms of technology, for what will likely be a volatile future.

Innovation 150

Innovation Survey Data Technology 150

PYMNTS

FEBRUARY 1, 2021

Ford and Google are partnering to launch Team Upshift, a six-year partnership intended to advance vehicle innovation and data-driven opportunities. “As Starting in 2023, Ford and Lincoln vehicles will be equipped with built-in Google apps and services powered by the mobile Android operating system.

Google 200

Google Analytics Innovation Technology 200

PYMNTS

JANUARY 18, 2018

In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. Optimism Up. Regulatory pressures, particularly following the global financial crisis, imposed new stressors on global banks.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

MARCH 12, 2020

PingPong did an exclusive survey of 500 merchants about their inventory level and sales expectation. More than half of respondents indicated that their total inventory in possession (FBA, in transit or received) will last less than two months, while close to 25 percent of those surveyed had inventory for less than a month.

Innovation 283

Innovation Policies social media Examples 283

PYMNTS

MAY 19, 2020

Voice assistant technology already had an audience even before the coronavirus outbreak gave it a big boost, as it has now radically reshaped consumer habits and preferences on a global scale. According to our survey data, 38.1 Another 30.3 percent of Gen Xers report the same thing, as do 30 percent of bridge millennials.

Technology 205

Technology Millennials Retail Report 205

PYMNTS

DECEMBER 31, 2020

Like their cousins in banking, credit unions (CUs) long enjoyed a relaxed pace of technological change. Consumers waited on financial institutions (FIs) to innovate in an odd relationship that put business needs before customers’ needs. It was all on their timetable. Not anymore. We all know what’s transpired since.

Survey 235

Survey Arizona Innovation Innovation Strategies 235

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. And those payments, at least in general, are following larger consumer trends when it comes to methods and technology.

Innovation 137

Innovation Payments Taxes User Experience 137

Cisco

AUGUST 11, 2020

The first half of 2020 has demonstrated the remarkable adaptability of the financial services industry in the face of simultaneous disruption to economic, operational, and customer behavior conditions. Impressively, 85% of the companies surveyed rated their institution’s responsiveness as meeting or exceeding expectations.

Innovation 123

Innovation Customer Experience Survey Meeting 123

PYMNTS

MARCH 13, 2017

The average small business considers itself a “moderate” user of technology, according to the PYMNTS.com SMB Technology Adoption Index. Only 13 percent say they’re willing to jump on the innovation bandwagon. 70 percent of SMEs didn’t use tax software in 2016 , found Office Depot in its most recent Small Business Index survey.

Financial Technology 127

Financial Technology Technology social media Taxes 127

PYMNTS

APRIL 29, 2020

Banks have not faced issues in fulfilling their obligations to their various customers, Caldeira said, and technology has not proved a hindrance to meeting demand as businesses and individuals look for increased assistance in navigating a new reality of digitally delivered financial services. For them, the transition has been seamless.”.

Technology 142

Technology System Meeting Resources 142

PYMNTS

DECEMBER 21, 2020

These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage customers as the health crisis limits their in-person dining offerings and forces them to fast-track planned digital innovations. Around The Order To Eat Space. Shake Shack On Leveraging AI, ML To Drive Customer Experience.

Customer Experience 301

Customer Experience Innovation United States Survey 301

PYMNTS

OCTOBER 28, 2020

In the November edition of The FI’s Guide To Modernizing Digital Payments , PYMNTS explores the latest in the world of payments modernization, including new investments in payments automation, FIs’ perennial competitive struggles with FinTechs and how cloud technology can level the payments playing field. billion by 2025, up from $74.4

Payments 219

Payments Compliance Fintech Innovation 219

PYMNTS

SEPTEMBER 19, 2017

In 2016, corporate banking made up 38 percent of overall operating income across 20 of the world’s largest banks,” explained Patricia Hines, senior analyst at Celent, in a statement. Whether via the use of best-of-breed solutions or best-of-suite offerings, banks must be open to new technologies, like blockchain. “A

Innovation 108

Innovation Survey blockchain Lending 108

PYMNTS

APRIL 27, 2018

Achieving those mission-critical seconds has never had more options, with the QSR industry in the midst of enjoying a boom in new technologies that promise to reduce wait times while boosting food quality and customer service. Recently, most restaurants are turning to in-store kiosks. There’s still plenty of room for growth.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

APRIL 6, 2017

It can be argued that one of the oldest industries around, supply chains, is stodgy and a bit stuck in the past when it comes to innovation. This fourth annual report provides an update on the eight technologies it initially predicted would disrupt the supply chain industry just a few years ago.

Operations 103

Operations Survey Industry Analytics 103

PYMNTS

SEPTEMBER 15, 2020

With payment innovators looking to migrate B2B payments away from paper, a growing number of payment rails and technologies are helping to ease the pain of the shift. are increasingly linking into the real-time payments infrastructure of the RTP network, according to a new survey by The Clearing House.

blockchain 264

blockchain Payments Survey Technology 264

Insights on Business

APRIL 17, 2019

Financial companies have always been innovators. But in this age of digital transformation, innovation in financial services is more important than ever to stay competitive. Innovation processes, traditionally limited to product development, are now spreading throughout the entire organization. A new model.

Innovation 102

Innovation Industry Company Operations 102

PYMNTS

DECEMBER 15, 2020

The good news, however, is that two-thirds of firms are cognizant of these issues and are actively moving away from manual processes, planning instead to embrace new technological solutions to upgrade their accounts receivable (AR) processes for more efficiency, speed and lower fees. These are only some of the findings from our research.

Study 277

Study Payments Maine Technology 277

Bank Innovation

MAY 13, 2019

In an age of technological advancement, banks are striving to keep up with the risks that are inherent to innovation. A recent survey by Deloitte Insights on cybersecurity maturity at financial institutions illustrates exactly what the issues surrounding cybersecurity are.

Report 170

Report Survey Innovation Technology 170

PYMNTS

OCTOBER 30, 2020

A recent survey found that only 46 percent of audit teams currently automate their compliance processes, and those that lack these systems pay the price in terms of man-hours. Another burden to efficient payment processing is outdated core banking systems, which can tie up vast amounts of money and manpower in their maintenance.

Operations 228

Operations Payments Compliance System 228

PYMNTS

AUGUST 13, 2019

Even so, the trade group said that “with fewer families surveyed saying they have children in grades K-12, spending is expected to total $26.2 College is also a notable location for the rise of other retail innovation — including technology that is changing the quick-service restaurant (QSR) word, mobile order-ahead.

Retail 127

Retail Innovation Course Trends 127

PYMNTS

JUNE 2, 2020

A glimmering bright spot in the daily bad news cycle is PYMNTS’ finding that businesses of every type – especially small and medium-sized businesses (SMBs) – are using the pandemic as an impetus to make needed operational changes and bring SMBs’ online presences firmly up to date. Our survey reveals that 49.4 So, what happens now?

Maine 131

Maine Survey Comparison Operations 131