PYMNTS

DECEMBER 2, 2020

Mark Aquilina , senior vice president of product and strategy at WEX , told PYMNTS that’s partly because digitization of accounts receivable (AR) lags behind that of accounts payable (AP) on the technological front. Companies are learning how to be more efficient, do more with less, do more with technology,” he said. “I

Innovation 199

Innovation Payments Cards Fintech 199

South State Correspondent

MARCH 14, 2024

This all compares to about a 40%+ return invested in improving processes (loan, branch, cash management, etc.) In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

Innovation 195

Innovation Strategy Capital Comparison 195

PYMNTS

DECEMBER 27, 2016

Capital One’s Treasury Management Group is already looking ahead to how corporate treasurers will face the most modern of challenges in 2017. A new survey from the group published earlier this month found that 83 percent of treasurers are gearing up to upgrade existing technologies, or implement entirely new ones, in the coming year.

Innovation 182

Innovation Fintech Capital Survey 182

PYMNTS

APRIL 29, 2020

The April 2020 New Payment Flows edition of PYMNTS’ Credit Union Innovation Playbook series, a PSCU collaboration, looks into the credit union (CU) space at a pivotal moment: Many concepts, from eating to shopping to traveling and, of course, how we pay, have changed forever. CUs value innovation that benefits members.

Innovation 152

Innovation Payments Millennials Survey 152

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Digital fraud’s scope is hard to overstate, yet banks are deploying emerging technologies to minimize its impact. The Fraud Threats Facing Digital-First Banks.

Security 213

Security Innovation Fraud Study 213

PYMNTS

SEPTEMBER 14, 2017

Google and Intuit are pairing up to help Australian small businesses (SMBs) get a better grip on cash management. I’m delighted this collaboration between Intuit and Google will deliver huge benefits for small businesses across Australia,” said Intuit Australia Vice President and Country Manager Nicolette Maury in a statement.

Google 186

Google Management Tools Innovation 186

PYMNTS

JULY 2, 2020

Although CU members want innovation in member loyalty and rewards, most credit unions are not delivering these programs up to the desired standards. Credit union members’ high expectations when it comes to loyalty innovation do not necessarily make or break their banking relationships. Loyalty Innovation Strategies .

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

MAY 8, 2018

Small businesses (SMBs) prefer not to seek funding to finance their innovative endeavors, according to new research from BMO Wealth Management , which suggests SMBs are missing out on opportunities to drive growth. A survey of more than 1,021 small businesses in the U.S. A survey of more than 1,021 small businesses in the U.S.

Innovation 119

Innovation Survey Tools Management 119

Accenture

JULY 8, 2019

Some of the most pressing are around the technology, tools and data needed across the front, middle and back office to help relationship managers (RMs) meet SMEs’ rising expectations. Make the wrong calls, and your RMs may be hamstrung by inappropriate technology—undermining your position in the marketplace.

Tools 150

Tools Management Customer Experience Technology 150

PYMNTS

NOVEMBER 23, 2020

For purposes of this analogy, the “basement” into which bad mice are creeping is most likely your legacy payroll/expense management software and its possibly compromised connections. While technological advancements have revolutionized many aspects of operations, payroll and expense management are not [among] them.

System 165

System Management Tools Cards 165

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs).

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

NOVEMBER 12, 2018

Corporate decision-makers are seeing more choices in technology and services when it comes to the ways they pay suppliers, employees and business partners. However, these professionals have their own ideas about where corporate payments innovation should be headed. It’s important to note that only 55 professionals were surveyed.

Innovation 111

Innovation Payments Survey blockchain 111

PYMNTS

JANUARY 18, 2018

In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. Optimism Up. Regulatory pressures, particularly following the global financial crisis, imposed new stressors on global banks.

Regulation 156

Regulation Innovation Fintech Marketing 156

Insights on Business

NOVEMBER 16, 2016

Most people who know the name Branch Rickey know him as the president and general manager of the Brooklyn Dodgers who played a key role in helping Jackie Robinson break the Major League Baseball color barrier in 1947. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

FICO

APRIL 26, 2023

Home Blog FICO Survey: Do Customers Think Banks Are Fair to Scam Victims? According to the 2023 FICO Global Scams Survey , 51% of consumers worldwide believe their friends or family members have been victims of similar scams. More than 10% of these reports involved losses, which totaled A$96 million.

Survey 52

Survey Fraud Management Customer Experience 52

PYMNTS

FEBRUARY 4, 2019

. “While their contribution has grown at a slower rate than that of large businesses, small businesses continue to be at the forefront of driving innovation, jobs and economic growth.” ” However, as SMBs drive innovation for the U.S.

Technology 130

Technology Analytics Survey Community 130

PYMNTS

MAY 19, 2020

Voice assistant technology already had an audience even before the coronavirus outbreak gave it a big boost, as it has now radically reshaped consumer habits and preferences on a global scale. According to our survey data, 38.1 Another 41.8 percent of Generation X consumers have made the switch. Another 30.3 Another 30.3

Technology 205

Technology Millennials Retail Report 205

PYMNTS

MARCH 12, 2020

Among PingPong’s sellers, the fact that the outbreak was caught between the Chinese New Year and spring festival celebrations meant there were already significant inventory build-ups going into the season, which managed to absorb many of the supply chain and production issues. An Opportunity for Innovation .

Innovation 283

Innovation Policies social media Examples 283

FICO

APRIL 20, 2023

According to FICO’s latest survey of consumers from 14 countries around the globe, 90% of all consumers have sent a real-time payment, and at least 95% of consumers have used real-time payments in India , Indonesia , the Philippines , and Brazil. Throughout the countries we surveyed, RTP usage shows no signs of slowing.

Survey 52

Survey Payments Fraud Management 52

PYMNTS

JULY 22, 2019

In a survey released by automated parcel locker provider Package Concierge , 58 percent of Generation Z shoppers were said to have used buy online, pick up in-store (BOPS) for a purchase. And six in 10 shoppers said it was part of their decision in where to transact, Retail Dive reported.

Survey 109

Survey Retail Online Analytics 109

PYMNTS

SEPTEMBER 28, 2017

At the same time, an influx in the variety of financial management solutions for large and small businesses has some companies looking beyond the corporate accountant. Instead, the majority actually said accounting software was the most important innovation in their industry. Embracing The Cloud. Unexpected Trends.

Trends 108

Trends Innovation Survey Software 108

PYMNTS

APRIL 7, 2020

But the numbers tell a tale, and recent stats in the March 2020 Credit Union Innovation Index show the need for CUs to step up their efforts to innovate. As detailed in the report, which surveyed the attitudes and perceptions of more than 3,900 U.S. CUs are increasingly moving investments toward innovation and new technologies.

Innovation 142

Innovation Digital Banking Resources Apple 142

PYMNTS

OCTOBER 17, 2016

Technology has the power to help a business rise up from the competition. From spend data analytics to cybersecurity detection, innovative tools in FinTech enable companies to gain visibility into the performance of their business. Small businesses, too, have an appetite for technology. 78% of U.S.

Technology 100

Technology Analytics Survey Data 100

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. And those payments, at least in general, are following larger consumer trends when it comes to methods and technology.

Innovation 137

Innovation Payments Taxes User Experience 137

Insights on Business

JULY 17, 2019

In an April 2019 survey conducted by Risk.net , IBM examined how financial firms are looking at adoption of next-generation governance, risk and compliance solutions to bridge these issues. Innovative and updated technologies also help close gaps between users, requirements and capabilities.

User Experience 79

User Experience Tools Survey Risk Management 79

PYMNTS

DECEMBER 15, 2020

The good news, however, is that two-thirds of firms are cognizant of these issues and are actively moving away from manual processes, planning instead to embrace new technological solutions to upgrade their accounts receivable (AR) processes for more efficiency, speed and lower fees. We also found that 44.4

Study 277

Study Payments Maine Technology 277

Abrigo

FEBRUARY 13, 2020

Key Takeaways To better serve their community, as well as stay competitive in this fast-moving environment, savvy CFIs are carefully blending digital innovations with their hallmark relationship banking practices. Power’s 2020 Customer Satisfaction Survey. Use customer relationship managers to elevate relationship banking.

Community 273

Community Lending Management Innovation 273

FICO

FEBRUARY 16, 2022

FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management. . Survey Findings: Digital Dominates, But Customer Experience Remains Important. What are some of the themes we’ve seen that banks should look out for?

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

APRIL 29, 2020

Banks have not faced issues in fulfilling their obligations to their various customers, Caldeira said, and technology has not proved a hindrance to meeting demand as businesses and individuals look for increased assistance in navigating a new reality of digitally delivered financial services. For them, the transition has been seamless.”.

Technology 142

Technology System Meeting Resources 142

PYMNTS

APRIL 24, 2020

COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members. percent and 72.5

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

SEPTEMBER 19, 2017

According to Finastra and Celent, there are a several key factors at work driving corporate banks to shift their strategies: digitization and omnichannel platforms, FinTech innovation and transformation of legacy systems.

Innovation 108

Innovation Survey blockchain Lending 108

Abrigo

SEPTEMBER 2, 2020

Technology can create efficiencies that allow them to reimagine customer interactions moving forward. Banking technology and digital offerings have long been associated with the preferences of Millennials and Gen Z, but the coronavirus has quickly reshaped banking behaviors. These findings are true among all generations surveyed.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

APRIL 27, 2018

Achieving those mission-critical seconds has never had more options, with the QSR industry in the midst of enjoying a boom in new technologies that promise to reduce wait times while boosting food quality and customer service. Recently, most restaurants are turning to in-store kiosks. There’s still plenty of room for growth.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

DECEMBER 18, 2018

Technology may be enabling automation in small business (SMB) accounting and financial management, but rather than cutting out the need for human accountants in the field, this tech disruption is supporting a change in the profession. Recently, several technology firms have done just that.

Management 134

Management Fintech Tools Technology 134

PYMNTS

NOVEMBER 9, 2017

But new research from treasury management firm Kyriba suggests treasurers and CFOs are falling short in delivering on some of the top priorities of the corporate board. More than a third (36 percent) of survey respondents said fraud monitoring and risk mitigation are the areas in which CFOs are most falling short. The Data Connection.

Risk Management 107

Risk Management Fraud Management Survey 107

FICO

FEBRUARY 16, 2022

FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management. . Survey Findings: Digital Dominates, But Customer Experience Remains Important. What are some of the themes we’ve seen that banks should look out for?

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

FEBRUARY 15, 2017

small businesses are losing billions of dollars every year because they aren’t properly managing company cash flow, a new survey finds. billion every year, collectively, because they spend so much time managing company finances like invoices, employee expenses and financial forecasting. Reports Tuesday (Feb. 14) said U.K.

Management 109

Management Survey Company Innovation 109