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Capital One Trains Virtual Assistant Eno To Be Proactive with New Tax Feature

Bank Innovation

Most virtual assistants are reactive, but Capital One is training its virtual assistant, Eno, to be proactive, according to Ken Dodelin, VP of conversational AI products at the bank. Most [virtual assistants] are chasing reactive customer questions,” Dodelin told Bank Innovation. “We

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Two Perficient Colleagues Quoted in Forrester Report on Emerging Insurance Technologies

Perficient

Insurers are constantly striving to improve their operations, provide better experiences for customers, and minimize risks. ” And, while AI itself doesn’t inherently produce bias, models trained on biased data can exacerbate certain prejudices in decision-making processes.

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Amazon Launches Job Training Program In Seattle

PYMNTS

Amazon is partnering with nonprofit organization FareStart to launch a job training program in Seattle’s South Lake Union neighborhood. Amazon’s generous support will help us train more people to fill those vacant positions.”. The eateries will be located on Amazon’s campus and will be operated by FareStart and open to the public.

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Charles Potts: Back-office innovation

Independent Banker

Community bankers are embracing innovation like never before—with impressive results. But with so much emphasis placed on customer-facing products and technologies, innovating back-office operations can fall to the bottom of the priority list. Unbundle your end-to-end operations and conduct a SWOT analysis.

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Gig Economy Drone Operators Could Soon Pilot Last-Mile Delivery

PYMNTS

As reported by CNN , Connecticut-based Aquiline Drones is aiming to debut a smartphone app that will allow licensed drone operators to do short-term, project-based work as drone pilots. Federal Aviation Administration (FAA) requires that drone operators be certified.

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Driving STEM Education and Career Opportunities through the Perficient Bright Paths Program

Perficient

I sat down with Tom Hogan , chief operating officer, and Andrea Lampert , vice president of people, to discuss the program in more detail. Tom Hogan, Chief Operating Officer, Perficient. Our hope is to introduce similar programs aimed at educating individuals and creating opportunities in the communities where we operate.

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Ten qualities of a successful BSA officer

Abrigo

BSA training and experience must be extensive to meet regulatory expectations of a BSA Officer being competent and able to execute all duties effectively. This includes training staff on BSA/AML policies and fostering a culture of compliance. You might also like this webinar , "Pros and cons of combining BSA and fraud departments."

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