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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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Deep Dive: How Businesses Are Preparing Their Workers, Payments Operations For A Digital B2B Future

PYMNTS

This month’s Deep Dive examines how mobile and contactless payment options are poised to reshape the corporate payments ecosystem as well as how virtual cards can help businesses adapt their operations to the digital-first payments ecosystem that has emerged. . However, the pandemic is marking a major turning point for payments innovation.

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Payments Innovation Fuels Rise In Football Gambling

PYMNTS

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. These casinos have begun to accept deposits in the form of cryptocurrencies such as Bitcoin and others,” that site reported.

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The Year In Data: Measuring 2020’s Payments Innovation

PYMNTS

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). Key Data Points: Same-day ACH is used for only 29.2 percent and 20.3

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Survey shows that tools with strong user experience are key to better risk management across the enterprise

Insights on Business

In the current complex regulatory environment (see Figure 1), and with growing costs associated with reporting, Know Your Customer (KYC), sanctions and the like, it is important to have effective and user-friendly governance, risk and compliance (GRC) tools that staff will readily adopt and use.

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How Banks Can Tap Trust As Their Foundation For Innovation

PYMNTS

But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers. But the FinTechs, Baird noted, are adapting and innovating around that issue. What’s Next .

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NEW REPORT: How Voice Assistants Help Win Consumer Spend – And Their Trust

PYMNTS

Many merchants are in the middle of a journey to digitize their operations and boost sales, but there is no one-size-fits-all approach to how merchants should accomplish this. This leaves many in the dark about the specific steps they should take to optimize their operations for their particular circumstances.

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