PYMNTS

DECEMBER 22, 2020

The pandemic has forced businesses to pivot quickly to continue their operations — both domestically and internationally — with relative ease as the health crisis affects everything from supply chains to payment schedules. They will need to continue innovating these processes to stay on top of shifting B2B trends worldwide.

Innovation 237

Innovation Cards Payments Study 237

PYMNTS

DECEMBER 18, 2020

In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal as we know it. So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time?

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

SEPTEMBER 3, 2019

Two hundred and seventy-four years later, those words are the perfect framework for understanding what will define the next decade of innovation in payments and any ecosystem that touches it. Sometimes those innovations disrupted old models and players; other times they made them better and more efficient. The Invisible Innovators .

Innovation 223

Innovation Payments Branding Cards 223

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. LISNR Case Study. Science and invention are collective pursuits. The basic idea behind LISNR is to send data securely via audio.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. Why Pandemic-Driven Online Payment Spikes Are Pushing Middle Eastern Regulators To Confront Privacy Questions.

Online 151

Online Report Payments Regulation 151

PYMNTS

JUNE 19, 2019

million in fresh funding, capital that will go toward “a B2B offering (that allows) individual travel agents at large online travel management companies and tour operators to offer a ‘seamless travel experience’ to their end customers, making the booking experience simpler, faster and cheaper.”. Payments Cost.

Innovation 152

Innovation Industry United States Payments 152

PYMNTS

DECEMBER 7, 2020

Most are encouraging employees to work from home while also moving their back-office operations online, and payments operations are no exception. Businesses are doing more than encouraging their employees to continue working remotely, however. RLJ Financial On Managing B2B Spend With Virtual Cards.

Management 268

Management Cards Company Innovation 268

PYMNTS

FEBRUARY 11, 2019

But since it’s the data point that most use to define the online/physical retail sales split, let’s use it to project, based on historical trends what the world looks line in twenty years. Amazon, of course, owns Whole Foods and operates its own branded book stores and convenience stores. Investor activists think it should be eBay.

Online 197

Online Retail Mobile Branding 197

PYMNTS

JUNE 9, 2020

The two years since have led governments around the world to launch initiatives exploring innovative digital connection strategies for financial institutions (FIs) and merchants as well as their customers. Mobile and online payments are also on the rise for this same reason. COVID-19 Exposes Online Payment Concerns. and the EU.

Regulation 132

Regulation Online California Regional 132

PYMNTS

JULY 12, 2018

New York’s Department of Financial Services is recommending that online lenders are subjected to the same scrutiny and regulations that traditional banks face. Cuomo on June 1, 2017, required DFS to study online lending in New York State and submit a report of its findings. A bill signed by Governor Andrew M.

Online 100

Online New York Lending Regulation 100

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

MAY 20, 2020

The upgrade and innovation centered around its flagship Tmall Genie smart speaker will use proprietary technologies that combine AI and the Internet of Things (IoT). The investment will also help further research into IoT operating systems, edge computing and natural language processing (NLP). . “By China’s Alibaba Group is putting $1.4

Kentucky 253

Kentucky Study Conference Innovation 253

PYMNTS

MAY 28, 2020

Businesses that did not have online shopping channels were unable to sell their products, and restaurants that did not offer online ordering for pickup or delivery could not serve their customers. Confronted with the option, most SMBs chose to innovate. Our study finds that 33.4 Meanwhile, 16.9 percent and 13.9

Maine 182

Maine Data Innovation United States 182

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

JANUARY 22, 2019

Financial Innovation Now (FIN) submitted a public letter in December, contending that the Fed was best-positioned to operate a ubiquitous, interoperable real-time payments network. Innovation, flexibility and agility helped drive WEX ’s acquisition of Discovery Benefits, Inc. All this, Today in Data. DBI) in 2018.

Data 167

Data Payments Innovation Study 167

PYMNTS

OCTOBER 16, 2020

What was once a small but meaningful constituency — online shoppers — suddenly seem to be holding all the cards. The use of online direct-to-consumer (D2C) channels to purchase consumer-packaged goods (CPG) has grown by 50.1 The use of online direct-to-consumer (D2C) channels to purchase consumer-packaged goods (CPG) has grown by 50.1

Branding 211

Branding Study Online Retail 211

PYMNTS

JULY 22, 2020

A study from AppsFlyer and Google found that global ATM use had decreased by 50 percent since the beginning of the outbreak as social distancing and stay-at-home orders have increased customers’ reliance on mobile apps and online banking options rather than ATMs. Experts predict that the market will reach $10.87

ATM 225

ATM Digital Banking Alabama Study 225

PYMNTS

NOVEMBER 9, 2020

These are among the key findings that have emerged from the Global Digital Shopping Index , an extensive PYMNTS study examining how consumers are using digital technology to augment and even replace traditional shopping experiences as well as how merchants are adapting to these shifts. The report focuses on the U.S. About The Report.

Study 217

Study Data United States Mobile 217

PYMNTS

DECEMBER 18, 2020

The findings are part of a new Restaurant Readiness Index produced by PYMNTS and Paytronix that questioned over 2,100 consumers and nearly 500 restaurant operators about what’s working and what isn’t, now that we’re nine months into the lifestyle changes brought on by the global pandemic. Some Innovations Lack Traction.

Study 146

Study Mobile Survey Online 146

PYMNTS

SEPTEMBER 25, 2020

The grants are part of the San Jose, California-based worldwide online payments system’s $530 million pledge made earlier this year to strengthen minority communities and fight for economic equality and racial justice. “To PayPal Holdings Inc. provided $5 million in grants to support Black-owned businesses in the U.S.

San Jose 261

San Jose Baltimore Nebraska Community 261

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com longitudinal study of over 40,000 consumers (data from the most recent panel on Nov. consumers — 47.2 23-25, 2020.

Apple 227

Apple Study Innovation Survey 227

Bank Innovation

FEBRUARY 20, 2019

Can regularly checking your credit score actually help improve your results? We wanted to know the answer to that critical question, so Credit Sesame partnered with Megan Hunter Antill and Jessica Yu, Ph.D., candidates in Quantitative Marketing at Stanford Graduate School of Business, to find out.

Study 284

Study Analysis Marketing Operations 284

Perficient

APRIL 4, 2022

Perficient’s offerings enable insurance companies to innovate and deliver products and services through superior and personalized mobile, online, phone, and in-person experiences. We also help them achieve enterprise-wide operational excellence.? Feel free to reach out to me if you’re interested in learning more.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

JULY 26, 2018

To mitigate these costs and meet the growing customer demand for newer, faster payment options, global travel companies are gearing up to undergo a fundamental restructuring of their payment systems and begin their innovation endeavors. Eighty-two percent of travel companies innovate to combat the loss of customers.

Data 100

Data Payments Study Innovation 100

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. Payments Innovation Leads the Way . Our research shows that 85.3

Study 205

Study Cards Payments Innovation 205

PYMNTS

NOVEMBER 4, 2020

Research confirms that QSR patrons are seeking multiple online and offline ordering methods. These innovations have revolutionized diners’ experiences and transformed the purchasing process. The Evolution Of Ordering. Such an approach is essential to attracting new customers and enhancing profitability under any circumstances. .

Meeting 230

Meeting Payments New York City Denver 230

PYMNTS

SEPTEMBER 10, 2018

Long before innovators began talking about the power of ecosystems to transform commerce, scientists spent centuries studying them under microscopes in their labs. Decomposer for innovator large or small, established or emerging. An Ecosystem By Any Other Name. Substitute producer for buyer or supplier.

Innovation 146

Innovation Cards Payments San Francisco 146

PYMNTS

NOVEMBER 20, 2020

Winter is around the corner, bringing colder temperatures and prompting many restaurants to question whether their operations can survive the season. The study found that 25.8 percent of those living in larger cities have pivoted to ordering online from restaurants that have traditionally offered table service, while 16.3

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? Cloudy, With A Chance of Innovation. Cloud-based systems] can handle greater volumes of data and allow banks to test innovative new tools before bringing them to market. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

SEPTEMBER 22, 2020

The digital shift is rippling across channels, with buying journeys that often start on smartphones and conclude at curbside, as buy online, pickup in-store (BOPIS), delivered to the door or in-store. The health crisis is notably altering consumers’ preferred payment methods and many merchants are innovating to cater to them.

Study 198

Study Online Retail Payments 198

PYMNTS

OCTOBER 6, 2020

At a time of increased consumer use and acceptance of the new COVID-era digital lifestyle, the pressure is mounting on large, legacy lenders to accelerate their innovations – or become obsolete. unveiled its next generation of operating software for ATMs, designed to integrate the now decades-old cash-dispensing machines into the digital age.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

JUNE 15, 2020

This has meant that store operators have had to rapidly implement health and safety rules to minimize transmission risks among workers and customers — especially the most vulnerable. Sam’s Club has been a notable player in the digital innovation arena. A Proving Ground For Innovation.

Innovation 209

Innovation Tools Dallas Mobile 209

PYMNTS

APRIL 17, 2020

British regulators have given the initial green light for Amazon’s investment in Deliveroo , the London online food delivery company that said it could go bankrupt without an infusion of cash due to COVID-19. agency responsible for protecting competition, approved the deal, which will require more study. s online restaurant market. “As

Regulation 160

Regulation Groups Study Marketing 160

PYMNTS

OCTOBER 6, 2020

The delivery sector is setting record revenues as dining rooms are operating at limited capacity, but this trend was in the works long before the pandemic began. The delivery sector is setting record revenues as dining rooms are operating at limited capacity, but this trend was in the works long before the pandemic began.

Report 237

Report Innovation Boston Chicago 237

PYMNTS

JUNE 3, 2020

The COVID-19 pandemic has ushered in immediate, large-scale operational changes for financial institutions (FIs) in the EU, U.K. Online account openings have increased 14.5 Innovating for the future requires FIs to confront lingering assumptions about digital banking and what users expect from the industry.

Digital Banking 131

Digital Banking Mobile Tools Online 131

PYMNTS

SEPTEMBER 3, 2020

Some QSRs’ already-thin operating margins have been stretched beyond the breaking point as budget-conscious consumers shy away from eating out, forcing the eateries to declare bankruptcy. Providing unique options as well as adding personal elements can keep in-store and online customers loyal. The Next Stage Of Online Order-Ahead.

Management 130

Management System Millennials Study 130

PYMNTS

DECEMBER 14, 2020

It’s a difficult hand to play, but both online and offline retailers are finding a way forward. Department stores, in particular, are taking an uncertain future and applying innovation to their strategies as a make-or-break fourth quarter trudges on.

Retail 223

Retail Study Online Tools 223