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GEICO, State Farm, Nationwide, Progressive, USAA Top Q1 2022 Mobile Insurance Scorecard

Perficient

Recently, Digital Insurance issued the findings from Keynova Group on the 2022 Mobile Insurance Scorecard. While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing.

Mobile 294
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BMO Harris Bank’s Rocky Rollout of Online, Mobile Upgrades Riles Customers

Bank Innovation

BMO Harris Bank is having technical difficulty with the rollout of its new mobile banking app, which is part of a digital revamp of Bank of Montreal’s U.S. operations.

Online 170
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Delivering Restaurant Innovation With Mobile Tech

PYMNTS

Many restaurants, for instance, have discovered that frictionless mobile ordering experiences are essential when it comes to keeping customers satisfied. From Panera Bread to Postmates , restaurant chains and the third-party delivery platforms that work with them are enabling mobile commerce for delivery orders.

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Mobile Banking Apps Get a Blah Net Promoter Score From Consumers, Bank Innovation Finds

Bank Innovation

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

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How Beacons And Mobile Are Fueling Commerce Innovation

PYMNTS

Beacons are small, battery-operated wireless devices that transmit Bluetooth signals to nearby smartphones,” explains another recent report. “In As customers are becoming more and more mobile, they faster make a decision which product to purchase.”. Related Innovation. New Beacon Growth. percent since 2018. Moreover, major U.S.

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Wells Fargo’s Mobile and Online Banking Outage Affecting Customers Nationwide

Bank Innovation

Wells Fargo customers nationwide are experiencing technical difficulty accessing the San Francisco-based bank’s online and mobile banking services.

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What The COVID-19 Pandemic Is Revealing About Grocery?s Online, Mobile Future

PYMNTS

The COVID-19 pandemic has led consumers to try digital tools for grocery shopping, and the total number of online grocery orders in the U.S. That month saw 40 million customers head online to shop for groceries, and these customers are expecting their preferred chains to keep up with that shift. . reached a record 62.5

Online 144