Bank Innovation

NOVEMBER 20, 2018

Alex Carriles, Head of Online Banking, BBVA Compass will speak at Bank Innovation Ignite in Seattle in March 2019 on the Natural Language Banking panel.

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Innovation Online Seattle Customer Experience 150

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

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Innovation Mobile Study Survey 210

PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. More consumers are using mobile ordering to get their meals, and many choose where they order from based on the availability of those features. Attention To Innovation.

Innovation 158

Innovation Mobile Online Customer Experience 158

Bank Innovation

JANUARY 26, 2018

Customers of JPMorgan Chase were unamused when the bank experienced a day-long digital outage, leaving many customers unable to make online transactions, use the mobile app, or conduct additional banking tasks.

Online 199

Online Mobile 199

Bank Innovation

JANUARY 25, 2019

BMO Harris Bank is having technical difficulty with the rollout of its new mobile banking app, which is part of a digital revamp of Bank of Montreal’s U.S. A January 16 tweet announcing “new digital enhancements to online and mobile banking” was followed by a slew of customer complaints that spilled over into subsequent […].

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Online Mobile Operations social media 170

Bank Innovation

FEBRUARY 7, 2019

Wells Fargo customers nationwide are experiencing technical difficulty accessing the San Francisco-based bank’s online and mobile banking services.

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PYMNTS

JUNE 8, 2020

The COVID-19 pandemic has led consumers to try digital tools for grocery shopping, and the total number of online grocery orders in the U.S. That month saw 40 million customers head online to shop for groceries, and these customers are expecting their preferred chains to keep up with that shift. . reached a record 62.5

Online 144

Online Mobile Tools Retail 144

Bank Innovation

OCTOBER 23, 2017

EXCLUSIVE- Point-of-sale financier Affirm today launched its mobile app as it looks to strengthen its online business. The app, which Bank Innovation first reported about in August, is available today for download. The new app will give customers a virtual card that they can use to make online purchases.

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Mobile Online Innovation Cards 225

Bank Innovation

OCTOBER 17, 2016

Mobile banking is the most valuable area of innovation when it comes to consumers, say banks and credit unions—which is probably why that’s the area these institutions are spending the most money on trying to innovate. This is according to Bank Innovation’s annual State of Banking Innovation survey for 2016, Read More.

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Innovation Mobile Survey Bitcoin 150

Bank Innovation

FEBRUARY 28, 2018

EXCLUSIVE – Everything in banking is changing: fintechs are solidifying their place in the financial ecosystem, as challenger banks, online lenders, and blockchain technology providers become essential functions to keep the industry moving forward.

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Innovation blockchain Fintech Online 305

Bank Innovation

MARCH 13, 2018

EXCLUSIVE— The new chief information officer for SunTrust will focus on expanding partnerships, client experiences, and moving forward with the bank’s digital roadmap, Scott Case, now the bank’s CIO, told Bank Innovation.

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Lending Innovation Online Mobile 186

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. percent of respondents in an early March survey said they were using their mobile devices to shop more often. The mobile linchpin .

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Retail Online social media Mobile 243

PYMNTS

OCTOBER 23, 2019

As customers are becoming more and more mobile, they faster make a decision which product to purchase.”. Related Innovation. Beacons are hardly the only innovation physical retailers are turning to as the holidays and a new decade approach. Expect more work on beacons and these other areas of innovation in the coming year.

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Innovation Mobile Retail Regional 101

PYMNTS

SEPTEMBER 17, 2020

“Our eCommerce capabilities have been a top priority and an area of growth for us since well before COVID, and the pandemic has only accelerated that focus and growth,” Petco Chief Digital and Innovation Officer Darren MacDonald tells PYMNTS. Shoppers can place their orders for same-day delivery on PetSmart.com or the PetSmart mobile app.

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Online Retail US Industry 238

PYMNTS

NOVEMBER 24, 2020

consumers shifted from dining in to ordering out when the pandemic began and approximately 26 million of these customers plan to keep ordering food online once it ends. . Online engagement differs significantly between more-populated and less-populated areas, for example. Recent PYMNTS research found that 31.6 million U.S.

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Online Mobile Digital Strategies Strategy 142

Bank Innovation

JUNE 12, 2017

2017 was a tumultuous year, but despite some stops and starts, innovation in finance is only gaining more momentum.

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Innovation blockchain Trends Capital 399

Bank Innovation

JANUARY 11, 2018

EXCLUSIVE – German online lender Kreditech is making its way to India, Bank Innovation has learned. For this expedition, the fintech has teamed up with SaaS banking platform Mambu for providing short-term lending products specifically tailored to local consumers.

Online 309

Online Lending Innovation Fintech 309

CFPB Monitor

MARCH 28, 2023

The Consumer Bankers Association has released the results of a national survey that looked at how consumers value banking services and innovation. The survey was conducted in February 2023 and included 1,197 adults across the U.S., representative by geography, age, gender, education level, and race.

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Survey Innovation Online Mobile 78

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. One recent study found that 51.7 They are beginning to value placing more emphasis on being able to pay however they like, for example.

Online 241

Online Payments Retail United States 241

PYMNTS

DECEMBER 31, 2020

percent made purchases via mobile in the last 24 hours. This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). percentage points.

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Data Innovation Payments Millennials 277

Bank Innovation

JANUARY 14, 2019

Mobile and digital users grew at Citigroup last quarter, with mobile growth outpacing overall digital growth, the bank reported today. The message in the earnings numbers released today is that mobile continues to outshine digital in terms of growth, and is the future of banking technology and user experience.

Mobile 170

Mobile Online User Experience Technology 170

Bank Innovation

FEBRUARY 15, 2017

This bank created an innovation lab, and that bank is launching a fintech team. But this other bank just started a blockchain focus group, and everyone else is investing in tech. Gone are the days when banks could afford to be “conservative” with new product launches and tech projects, which Read More.

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Innovation blockchain Groups Fintech 317

PYMNTS

SEPTEMBER 14, 2020

But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years. Apps on mobile phones and tablets with 4G connections introduced even more flexibility to consumers to watch movies and other video content anywhere they wanted.

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Innovation Video Course Meeting 245

Bank Innovation

MARCH 10, 2020

The millions of customers using direct-to-consumer fintech solutions have come to expect robust online and mobile experiences that help them understand, track, save, and invest in their financial goals.

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Innovation Fintech Mobile Online 243

PYMNTS

JUNE 26, 2020

Many banks braced themselves for an oncoming surge in the number of consumers accessing their financial accounts online or via mobile banking apps, but safely and seamlessly providing that access remained tricky for many in the space. How N26 Is Using Cloud Core Banking for Nimble Mobile Innovation.

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Meeting Mobile Digital Banking Tools 227

PYMNTS

OCTOBER 2, 2019

It’s not exactly high time for legal online gambling yet – that comes in early 2020, with the Super Bowl and then the NCAA college basketball tournament – but the betting season is certainly heating up on more ways than one. And that new fuel comes as the legal online and mobile gambling industry in the U.S. Payments Innovation.

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Bank Innovation

MARCH 10, 2017

The bank’s mobile app userbase soared in 2016, Bank Innovation has learned. According to a company spokeswoman, “last year alone, North America mobile app customers have grown by 50%, and mobile app downloads have doubled — we saw over 3.25 million downloads in 2016,” she […].

Mobile 285

Mobile America Groups Innovation 285

PYMNTS

MARCH 5, 2019

How do you measure innovation? That’s a question that takes on fresh importance in today’s mobile and data age – and answers are coming, of all places, via food menus. Meanwhile, in the connected vehicle ecosystem , voice is becoming a much bigger agent for innovation. 140 million: Total number of weekly Walmart shoppers.

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Innovation Mobile Data Online 134

Bank Innovation

JUNE 18, 2018

PREMIUM - The mobile app is at the top of most banks’ digital strategy. At BBVA Compass all innovation initiatives fall under Olalla’s business development department. And among the various innovation […]. This is especially true for José “Pepe” Olalla, head of business development at BBVA Compass, the U.S.

Mobile 268

Mobile Digital Strategies Innovation Strategy 268

PYMNTS

JANUARY 28, 2021

PSCU reported that the hike in mobile wallet credit purchases among its CUs’ members was nearly 48 percent by August 2020, while mobile wallet debit purchases climbed 22 percent during the same period. The use of Apple Pay, Google Pay and other digital wallets has also been on the upswing since the start of the pandemic.

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Innovation Millennials Payments Mobile 187

Bank Innovation

JULY 15, 2019

Citibank is reporting strong mobile user growth. In a second-quarter earnings call today, the bank reported active mobile users grew 12 percent year-over-year for North America customers (11.4 Meanwhile, online banking grew more modestly, with a 6% increase for North America customers (18.8 […]. million users).

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Mobile America Online Report 186

PYMNTS

JULY 23, 2020

Citi has launched a new mobile app for its Citi Supplier Finance platform in Latin America to help suppliers get more working capital, according to Finextra. It will allow for constant visibility for receivables available for discounts, payment status and transaction history.

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Capital Mobile Company America 178

Bank Innovation

MARCH 6, 2017

Today, Bank Innovation releases its most significant redesign and relaunch since the site initially dropped online in 2009. We hope you love the new Bank Innovation. When we started Bank Innovation, while the crosswinds of the credit crisis were still swirling, we were the lone voice for innovation at banks.

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Innovation Online social media Operations 150

PYMNTS

AUGUST 6, 2020

The pilot will be introduced in the Seattle, Washington area, the company said, and will let customers use their mobile phones to pay in a seamless manner. Kroger Senior Director of Payments Kathy Hanna said the innovation is intended to improve the customer experience.

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Mobile Seattle Samsung Washington 217

PYMNTS

APRIL 10, 2020

The uptick in smartphone use and availability, however, has prompted many insurance providers to enable customers to file claims from their phones, but few have implemented mobile disbursements. “I Developing that claim flow can be difficult, though, especially when it entails enabling access to mobile disbursements.

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Mobile Technology social media Customer Experience 198

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. More Innovation. Such desire for speed is also helping to drive innovation in other forms of gambling-related payments.

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Innovation Payments Taxes User Experience 137

PYMNTS

SEPTEMBER 23, 2020

But George Connors , senior vice president of gaming and sports solutions at Fiserv , told PYMNTS in a recent conversation that other things have remained the same — like online gaming. market as regulatory restrictions were lifted from online gambling in recent years. Giving Consumers What They Want. Keeping Players Safe.

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Online Security Cards User Experience 221