PYMNTS

SEPTEMBER 17, 2019

There is a mountain of friction in commercial payments today that seems to have held the industry back from the kind of rocket-pace innovation propelling retail and consumer payments into the future. Opaque payments moving sluggishly across borders and between banks. Thinking Beyond the Payer. Rethinking the Infrastructure.

Innovation 132

Innovation Payments Cards Industry 132

BankInovation

MAY 26, 2020

Dear Community Member, Last year, we inaugurated the Bank Innovation Build conference to bring together industry participants to share best practices and ideas for exceptional banking innovation operations at financial institutions. Bank Innovation Build is the one event […].

Innovation 98

Innovation Conference Community Operations 98

Bank Innovation

APRIL 9, 2018

If there’s one word that describes the abiding value of investment platform Acorns’ innovation strategy, that’s the word, according to its CEO Noah Kerner, who is currently gearing up to launch Acorns Later in the coming weeks. EXCLUSIVE- Simplicity.

Innovation Strategies 186

Innovation Strategies Taxes Strategy Innovation 186

Bank Innovation

JANUARY 22, 2020

Chief Operating Officer Paul-Henri Ferrand told Bank Innovation that the company aims to add insurance, lending and treasury products. “We’re building our operating system around our real-time underwriting and our financial stack. We think we can […].

Lending 273

Lending Innovation Cards Operations 273

BankInovation

MAY 5, 2020

Last week, the team at INV Fintech, Bank Innovation’s sister innovation platform, met with the innovation team at a large bank — by Zoom, of course.

Innovation 69

Innovation Course Operations Fintech 69

PYMNTS

DECEMBER 14, 2020

Safety is our top priority, on and off the mountain, and Square knows this and aligns with POWDR’s Operation Stay Safe, the enhanced POWDR mountain experience that prioritizes the well-being of our staff, guests and community in the midst of the pandemic.”.

Vermont 257

Vermont Nevada Oregon Utah 257

Bank Innovation

NOVEMBER 25, 2019

Personal finance, banking and investment platform MoneyLion has named Samantha Roady chief operating officer as it makes moves to expand its customer base. She told Bank Innovation that her […].

Innovation 293

Innovation Capital Retail Operations 293

Bank Innovation

JANUARY 9, 2020

In a revealing Meetup fireside chat yesterday evening, Alex Sion and Rachel Moore shared details on the inner workings of Citi’s internal innovation operation, known as D10X. Look no further than Citigroup to catch a glimpse of the future of bank product development.

Innovation 221

Innovation Operations Innovation Strategies Capital 221

Bank Innovation

OCTOBER 18, 2019

Oliver Schimek, CrossLend’s CEO, told Bank Innovation the funding, which was confirmed this week, will support CrossLend’s expansion efforts, building on the 10 markets in which it currently operates. […].

Innovation 218

Innovation Groups Fintech Operations 218

BankInovation

JANUARY 26, 2023

Successful innovation in business requires much more than just a good idea. Strategic planning and having the proper teams and technology are also key, but what might be the most important element is listening to what the client wants. Banks need to listen to specific client feedback to determine where to invest time and capital […]

Innovation 52

Innovation Capital Technology Innovation Strategies 52

PYMNTS

DECEMBER 31, 2020

Consumers waited on financial institutions (FIs) to innovate in an odd relationship that put business needs before customers’ needs. Like their cousins in banking, credit unions (CUs) long enjoyed a relaxed pace of technological change. It was all on their timetable. Not anymore. CUs Are Going Next-Gen.

Survey 235

Survey Arizona Innovation Innovation Strategies 235

PYMNTS

APRIL 2, 2020

Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however.

United States 174

United States Security Innovation Mobile 174

PYMNTS

OCTOBER 13, 2016

Goulder has a long established track record of pushing for innovative strategies to operating tactics and leading organizational change, according to a company statement. Before taking the helm of Jo-Ann’s supply chain operations, Goulder led the North American consumer supply chain practice at McKinsey & Company.

Innovation Strategies 100

Innovation Strategies Operations Strategy Management 100

PYMNTS

JANUARY 14, 2021

The PYMNTS December Credit Union Tracker® , done with the help of PSCU, found that “digital-first approaches are … expected to remain a staple of credit unions’ operations as they craft their innovation strategies for the next year and beyond, especially as 88 percent of CUs surveyed in early 2020 said that they intended to focus more on technologies (..)

Innovation Strategies 155

Innovation Strategies Cards Analytics Survey 155

Insights on Business

APRIL 5, 2018

Innovative strategies and value propositions. Want flexibility to select the best digital services and to be future-proof. Greatly value speed of integration and delivery. Emerging companies tinkering with differed data and tools sets: Developing and testing new business models.

Operations 102

Operations Analytics Software Data 102

PYMNTS

FEBRUARY 23, 2020

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans. Companies that lack access to capital are not able to grow their operations or have had to cut their headcounts.

Customer Experience 130

Customer Experience Innovation Strategies Guidelines Meeting 130

Bank Innovation

MARCH 31, 2020

Dear Reader, For 25 years, Royal Media, Bank Innovation’s publisher, has dedicated itself to serving its business communities with professionalism and integrity. Today, the coronavirus pandemic has created significantly more complexity and uncertainty in our daily lives.

Community 243

Community Innovation Customer Experience Resources 243

Bank Innovation

MARCH 11, 2020

At Royal Media, Bank Innovation‘s publisher, we take great pride in the value of our exceptional industry conferences and the effort we put into their production. We rightly view our more than a dozen annual conferences as crucial opportunities for business development in our industries.

Conference 243

Conference Innovation Industry Customer Experience 243

Bank Innovation

MARCH 20, 2020

Being a branchless bank is part of who we are, but we don’t want to resort to scare tactics,” said Nicole Lorch, chief operating officer at First Internet Bank. The novel coronavirus may be closing bank branches nationwide, but some digital-only financial institutions are trying not to exploit consumer fears. The Fishers, Ind.-based

Operations 367

Operations Customer Experience Innovation Strategies Strategy 367

Bank Innovation

MARCH 6, 2020

Australia-based Afterpay operates in several countries, including the U.S., Marqeta, a card issuing and processing startup, is partnering with installment lender Afterpay to provide payments solutions for merchants in North America. and allows merchants to give shoppers a digital layaway option through installment payments.

Strategy 293

Strategy US America Cards 293

Bank Innovation

APRIL 29, 2020

We had a [loan origination system] that really handled everything from application through underwriting and approval,” said Ryan Storey, director of loan operations at the bank, during a webinar with nCino today. But […].

Lending 259

Lending Retail System Operations 259

Bank Innovation

APRIL 1, 2020

Our solution is even more relevant today than it was four weeks ago,” said Sameer Gulati, chief operating officer of the payments company Plastiq. Despite the current economic uncertainty resulting from COVID-19, some business-to-business payment companies are gaining traction with clients and investors alike. “Our

Company 199

Company Payments Operations Customer Experience 199

Bank Innovation

NOVEMBER 27, 2019

In this episode, Suman Bhattacharyya, deputy editor, and Angely Mercado, associate editor, discuss the following news developments: How MoneyLion’s appointment of a chief operating officer will help fuel its growth plans; The debate among banks and […].

Video 259

Video Fintech Operations Customer Experience 259

PYMNTS

AUGUST 22, 2019

Jamie Warder, head of digital banking for KeyBank , noted that challenger banks’ newfound popularity may be forcing legacy institutions to innovate, granting them more opportunities to better engage and serve customers. “At Legacy Banks and the Innovation Game. where they are measuring their services against legacy FIs.

Innovation 109

Innovation Digital Banking Fintech US 109

Bank Innovation

JANUARY 6, 2020

Roughly three-quarters of the company’s trade orders last year were electronic, according to Stuart Riley, global head of operations and technology for the bank’s […]. Citigroup Inc.

Technology 243

Technology Operations Data Innovation Strategies 243

Bank Innovation

APRIL 6, 2020

We are ensuring [employees] continue to operate at the highest standards with the proper technological tools and access so they […].

Tools 259

Tools Operations Technology Customer Experience 259

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. We all say the customer comes first, but our actions around innovation often put cost, compliance, or our present way of doing business first.

Technology 195

Technology Customer Experience Data Training 195

Bank Innovation

JANUARY 31, 2020

Aside from operations and strategy, one of the biggest reasons is limited funding or lack of timely cash flow. A staggering 90% of small- to medium-sized enterprises fail. This is no surprise given that 72% of SME loans are rejected; it takes three months for SME borrowers to get their cash; and still 52% of […].

Lending 332

Lending Data Strategy Operations 332

Bank Innovation

MARCH 6, 2020

Australia-based Afterpay operates in several countries, including the U.S., Marqeta, a card issuing and processing startup, is partnering with installment lender Afterpay to provide payments solutions for merchants in North America. and allows merchants to give shoppers a digital layaway option through installment payments.

Strategy 221

Strategy US America Cards 221

PYMNTS

NOVEMBER 20, 2019

Otherwise, you are introducing a technology to a process that is broken to begin with and just automating it, so you are not getting the operational efficiencies and the pickup that you could potentially get out of it.”. Scotiabank’s Three-Pronged Innovation Strategy.

Fraud 117

Fraud Data Management Analytics 117

Banking 2020

MAY 12, 2015

Specifically, it taught me about customer empathy and experimentation as two good tools to use in innovation. Personal Innovation: You see, I used to be quite unhealthy, living on a steady diet of junk food matched with no real exercise regimen. I wanted to see how the credit union operates in a real-world context. eventually.

Innovation 40

Innovation Digital Banking Survey Exercises 40

Bank Innovation

JULY 10, 2019

That’s according to Ismail Chaib, chief operating officer at Open Bank Pro. Good news for fintech startups: In the future, every bank will have an API.

Fintech 170

Fintech Operations Innovation Strategies Strategy 170

Bank Innovation

NOVEMBER 20, 2019

The company’s Canadian operations were based in Montreal since 2011, but Corey Myckan, Canada country director at WorldRemit, said the company decided […].

Operations 170

Operations Marketing Payments Company 170

The Banker Technology

SEPTEMBER 12, 2016

Chief operating officer Turgut Güney outlines the bank’s innovation strategy to Joy Macknight. Akbank took the decision to embrace open banking ahead of wider adoption in the Turkish market in order to gain a competitive advantage.

Innovation Strategies 28

Innovation Strategies Strategy Innovation Operations 28

Bank Innovation

OCTOBER 2, 2019

Through it, PayPal acquired a license to operate in China and access to millions more customers. This week, PayPal expanded the scope of its global ambitions through a 70% equity stake in Chinese payments company Guofubao Information Technology, which is known as GoPay.

Marketing 170

Marketing Operations Payments Technology 170

Bank Innovation

OCTOBER 28, 2019

It’s taking its position to regulators around the world in an effort to change how the industry operates. -based money transfer startup TransferWise is going beyond cheeky ads to spread its message of foreign exchange fee transparency. The eight-year-old company, which is reportedly valued at $3.8

Regulation 170

Regulation Operations Industry Report 170

Bank Innovation

OCTOBER 24, 2019

based company, which operates in Europe and Australia, announced two major milestones this week: a tie-up with Mastercard that will help fuel a planned U.S. Digital banking and stock trading app Revolut, which boasts 8 million customers, is in the midst of a global expansion effort. rollout, and a launch in Singapore.

US 170

US Marketing Digital Banking Operations 170