PYMNTS

OCTOBER 13, 2016

Goulder has a long established track record of pushing for innovative strategies to operating tactics and leading organizational change, according to a company statement. Before taking the helm of Jo-Ann’s supply chain operations, Goulder led the North American consumer supply chain practice at McKinsey & Company.

Innovation Strategies 100

Innovation Strategies Operations Strategy Management 100

PYMNTS

JANUARY 14, 2021

The PYMNTS December Credit Union Tracker® , done with the help of PSCU, found that “digital-first approaches are … expected to remain a staple of credit unions’ operations as they craft their innovation strategies for the next year and beyond, especially as 88 percent of CUs surveyed in early 2020 said that they intended to focus more on technologies (..)

Innovation Strategies 155

Innovation Strategies Cards Analytics Survey 155

PYMNTS

FEBRUARY 23, 2020

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans. Companies that lack access to capital are not able to grow their operations or have had to cut their headcounts.

Customer Experience 130

Customer Experience Innovation Strategies Guidelines Meeting 130

Bank Innovation

JANUARY 22, 2020

Chief Operating Officer Paul-Henri Ferrand told Bank Innovation that the company aims to add insurance, lending and treasury products. “We’re building our operating system around our real-time underwriting and our financial stack. We think we can […].

Lending 273

Lending Innovation Cards Operations 273

Bank Innovation

MARCH 20, 2020

Being a branchless bank is part of who we are, but we don’t want to resort to scare tactics,” said Nicole Lorch, chief operating officer at First Internet Bank. The novel coronavirus may be closing bank branches nationwide, but some digital-only financial institutions are trying not to exploit consumer fears. The Fishers, Ind.-based

Operations 367

Operations Customer Experience Innovation Strategies Strategy 367

Bank Innovation

MARCH 6, 2020

Australia-based Afterpay operates in several countries, including the U.S., Marqeta, a card issuing and processing startup, is partnering with installment lender Afterpay to provide payments solutions for merchants in North America. and allows merchants to give shoppers a digital layaway option through installment payments.

Strategy 293

Strategy US America Cards 293

Bank Innovation

NOVEMBER 25, 2019

Personal finance, banking and investment platform MoneyLion has named Samantha Roady chief operating officer as it makes moves to expand its customer base. She told Bank Innovation that her […].

Innovation 293

Innovation Capital Retail Operations 293

PYMNTS

APRIL 2, 2020

A digital infrastructure overhaul that boosts CUs’ online presences, accelerates new product and service introductions and improves staff productivity can help CUs expand their customer bases and operations, according to Timothy Anderson, CEO of United States Senate Federal Credit Union (USSFCU).

United States 174

United States Security Innovation Mobile 174

PYMNTS

DECEMBER 31, 2020

PYMNTS’ December Credit Union Tracker® , done in collaboration with PSCU , looks back at a year of breakthroughs in the CU space, noting that “digital-first approaches are … expected to remain a staple of credit unions’ operations as they craft their innovation strategies for the next year and beyond, especially as 88 percent of CUs surveyed in early (..)

Survey 235

Survey Arizona Innovation Innovation Strategies 235

Bank Innovation

APRIL 29, 2020

We had a [loan origination system] that really handled everything from application through underwriting and approval,” said Ryan Storey, director of loan operations at the bank, during a webinar with nCino today. But […].

Lending 259

Lending Retail System Operations 259

Bank Innovation

APRIL 1, 2020

Our solution is even more relevant today than it was four weeks ago,” said Sameer Gulati, chief operating officer of the payments company Plastiq. Despite the current economic uncertainty resulting from COVID-19, some business-to-business payment companies are gaining traction with clients and investors alike. “Our

Company 199

Company Payments Operations Customer Experience 199

Bobsguide

JUNE 3, 2022

The model concentrates on a certification process by the security and ATM operations teams that decide on the resources that can be trusted based on operational needs. Q: Finally, do you have any thoughts on upcoming ATM innovations and trends? An organisation’s security policy needs to consider the status of devices.

Innovation 147

Innovation ATM Software Policies 147

Bank Innovation

NOVEMBER 27, 2019

In this episode, Suman Bhattacharyya, deputy editor, and Angely Mercado, associate editor, discuss the following news developments: How MoneyLion’s appointment of a chief operating officer will help fuel its growth plans; The debate among banks and […].

Video 259

Video Fintech Operations Customer Experience 259

Bank Innovation

APRIL 6, 2020

We are ensuring [employees] continue to operate at the highest standards with the proper technological tools and access so they […].

Tools 259

Tools Operations Technology Customer Experience 259

Bank Innovation

JANUARY 6, 2020

Roughly three-quarters of the company’s trade orders last year were electronic, according to Stuart Riley, global head of operations and technology for the bank’s […]. Citigroup Inc.

Technology 243

Technology Operations Data Innovation Strategies 243

Bank Innovation

JANUARY 31, 2020

Aside from operations and strategy, one of the biggest reasons is limited funding or lack of timely cash flow. A staggering 90% of small- to medium-sized enterprises fail. This is no surprise given that 72% of SME loans are rejected; it takes three months for SME borrowers to get their cash; and still 52% of […].

Lending 332

Lending Data Strategy Operations 332

Bank Innovation

MARCH 6, 2020

Australia-based Afterpay operates in several countries, including the U.S., Marqeta, a card issuing and processing startup, is partnering with installment lender Afterpay to provide payments solutions for merchants in North America. and allows merchants to give shoppers a digital layaway option through installment payments.

Strategy 221

Strategy US America Cards 221

Bank Innovation

JANUARY 9, 2020

In a revealing Meetup fireside chat yesterday evening, Alex Sion and Rachel Moore shared details on the inner workings of Citi’s internal innovation operation, known as D10X. Look no further than Citigroup to catch a glimpse of the future of bank product development.

Innovation 221

Innovation Operations Innovation Strategies Capital 221

Bank Innovation

OCTOBER 18, 2019

Oliver Schimek, CrossLend’s CEO, told Bank Innovation the funding, which was confirmed this week, will support CrossLend’s expansion efforts, building on the 10 markets in which it currently operates. […].

Innovation 218

Innovation Groups Fintech Operations 218

PYMNTS

SEPTEMBER 17, 2019

Today, not only are innovations emerging to enhance the world’s existing payment rails, but new rails are also coming into play (like the ones on which Visa B2B Connect operates). As open banking continues to promote integration, Phalen added, convergence between rails — and the solutions on which they operate — will be essential.

Innovation 132

Innovation Payments Cards Industry 132

Bank Innovation

JULY 10, 2019

That’s according to Ismail Chaib, chief operating officer at Open Bank Pro. Good news for fintech startups: In the future, every bank will have an API.

Fintech 170

Fintech Operations Innovation Strategies Strategy 170

Bank Innovation

NOVEMBER 20, 2019

The company’s Canadian operations were based in Montreal since 2011, but Corey Myckan, Canada country director at WorldRemit, said the company decided […].

Operations 170

Operations Marketing Payments Company 170

Bank Innovation

OCTOBER 2, 2019

Through it, PayPal acquired a license to operate in China and access to millions more customers. This week, PayPal expanded the scope of its global ambitions through a 70% equity stake in Chinese payments company Guofubao Information Technology, which is known as GoPay.

Marketing 170

Marketing Operations Payments Technology 170

Bank Innovation

OCTOBER 28, 2019

It’s taking its position to regulators around the world in an effort to change how the industry operates. -based money transfer startup TransferWise is going beyond cheeky ads to spread its message of foreign exchange fee transparency. The eight-year-old company, which is reportedly valued at $3.8

Regulation 170

Regulation Operations Industry Report 170

Bank Innovation

OCTOBER 24, 2019

based company, which operates in Europe and Australia, announced two major milestones this week: a tie-up with Mastercard that will help fuel a planned U.S. Digital banking and stock trading app Revolut, which boasts 8 million customers, is in the midst of a global expansion effort. rollout, and a launch in Singapore.

US 170

US Marketing Digital Banking Operations 170

Bank Innovation

NOVEMBER 19, 2019

As large tech and retail brands like Uber, Stash and Walmart roll out banking products, Green Dot is the bank partner, quietly operating in the background.

Branding 170

Branding Retail Operations Innovation Strategies 170

PYMNTS

JULY 2, 2020

percent of CU members in the survey said they would prefer their CUs to not innovate at all, while 76.3 percent supported having their CUs innovate and 17.3 percent said they would be willing to switch institutions if their CUs did not choose to innovate at all. Loyalty Innovation Strategies . Likewise, 33.3

Innovation 155

Innovation Branding Tools Innovation Strategies 155

Bank Innovation

NOVEMBER 15, 2019

A company that operates quietly in the background of popular financial apps and platforms is taking steps to become more visible.

Tools 170

Tools User Experience Cards Fintech 170

PYMNTS

OCTOBER 23, 2017

An Opportunity to Hone Innovation Efforts. These IT and innovation challenges are no surprise to many in the banking industry, including Edward Gross, director of payments and operations for the American Bankers Association.

Innovation 131

Innovation Trends Survey Maine 131

The Banker Technology

SEPTEMBER 12, 2016

Chief operating officer Turgut Güney outlines the bank’s innovation strategy to Joy Macknight. Akbank took the decision to embrace open banking ahead of wider adoption in the Turkish market in order to gain a competitive advantage.

Innovation Strategies 28

Innovation Strategies Strategy Innovation Operations 28

BankInovation

MAY 5, 2020

Last week, the team at INV Fintech, Bank Innovation’s sister innovation platform, met with the innovation team at a large bank — by Zoom, of course.

Innovation 69

Innovation Course Operations Fintech 69

BankInovation

OCTOBER 12, 2020

While bank branches and offices of financial institutions have remained closed or operating at reduced capacity, organizations in such an essential industry have had to find pathways to serving more customers through their contact centers. These contact centers are continuously rising to the challenge presented by this global pandemic.

Operations 98

Operations Industry Innovation Strategies Strategy 98

PYMNTS

NOVEMBER 20, 2019

Otherwise, you are introducing a technology to a process that is broken to begin with and just automating it, so you are not getting the operational efficiencies and the pickup that you could potentially get out of it.”. Scotiabank’s Three-Pronged Innovation Strategy.

Fraud 117

Fraud Data Management Analytics 117

BankInovation

MAY 26, 2020

Dear Community Member, Last year, we inaugurated the Bank Innovation Build conference to bring together industry participants to share best practices and ideas for exceptional banking innovation operations at financial institutions. Bank Innovation Build is the one event […].

Innovation 98

Innovation Conference Community Operations 98

PYMNTS

AUGUST 22, 2019

Warder recently spoke with PYMNTS about how legacy operations are approaching their innovation strategies amid the rise of challenger banks, and why the latter institutions represent a key progression for the digital banking world. Legacy Banks and the Innovation Game.

Innovation 109

Innovation Digital Banking Fintech US 109

BankInovation

OCTOBER 22, 2020

Umpqua Bank is betting on a number of key technology projects around cloud computing, automation and its Go-To app to improve operating efficiency with launch of a new strategic roadmap called Next Gen 2.0. “We We launched Next Gen 2.0 [in in the third] quarter as a continuation of the great progress we have made these past […].

Operations 64

Operations Technology Innovation Strategies Strategy 64

Insights on Business

JUNE 5, 2018

According to Gartner , “twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020.” Helping keep these memories blissfully distant is conversational computing technology. ” But not all chatbots are created equal.

Resources 101

Resources Innovation Strategies Report System 101