PYMNTS

OCTOBER 13, 2016

More changes are coming at the top of Jo-Ann Fabric — mostly with an eye for bolstering inventory and supply chain management. Michael Goulder will be ascending to to senior VP of inventory management and supply chain. Goulder will report directly to Jo-Ann Fabric CEO Jill Soltau.

Innovation Strategies 100

Innovation Strategies Operations Strategy Management 100

PYMNTS

APRIL 2, 2020

Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however.

United States 174

United States Security Innovation Mobile 174

Insights on Business

APRIL 5, 2018

million managed retirement account participants and 11 million individuals. Those numbers also incorporate approximately 250,000 financial advisors, 300,000 retirement plans, 1,300 asset management firms, through 27 different plan providers, and over 50 global regulators to maintain compliance. Our reach is global, including 1.3

Operations 102

Operations Analytics Software Data 102

Bank Innovation

MARCH 31, 2020

Dear Reader, For 25 years, Royal Media, Bank Innovation’s publisher, has dedicated itself to serving its business communities with professionalism and integrity. Today, the coronavirus pandemic has created significantly more complexity and uncertainty in our daily lives.

Community 243

Community Innovation Customer Experience Resources 243

Bank Innovation

MARCH 11, 2020

At Royal Media, Bank Innovation‘s publisher, we take great pride in the value of our exceptional industry conferences and the effort we put into their production. We rightly view our more than a dozen annual conferences as crucial opportunities for business development in our industries.

Conference 243

Conference Innovation Industry Customer Experience 243

Bank Innovation

MARCH 20, 2020

Being a branchless bank is part of who we are, but we don’t want to resort to scare tactics,” said Nicole Lorch, chief operating officer at First Internet Bank. The novel coronavirus may be closing bank branches nationwide, but some digital-only financial institutions are trying not to exploit consumer fears. The Fishers, Ind.-based

Operations 367

Operations Customer Experience Innovation Strategies Strategy 367

PYMNTS

AUGUST 22, 2019

Jamie Warder, head of digital banking for KeyBank , noted that challenger banks’ newfound popularity may be forcing legacy institutions to innovate, granting them more opportunities to better engage and serve customers. “At Legacy Banks and the Innovation Game. where they are measuring their services against legacy FIs.

Innovation 109

Innovation Digital Banking Fintech US 109

Banking 2020

MAY 12, 2015

Specifically, it taught me about customer empathy and experimentation as two good tools to use in innovation. Personal Innovation: You see, I used to be quite unhealthy, living on a steady diet of junk food matched with no real exercise regimen. I wanted to see how the credit union operates in a real-world context. eventually.

Innovation 40

Innovation Digital Banking Survey Exercises 40

PYMNTS

AUGUST 17, 2017

With more consumers moving to mobile transactions over visits to branches, some banks are considering closing brick-and-mortar locations to reduce operational costs. The price of real estate is prompting even the largest players in the banking world to scale back their branch operations. Staying on Top of Customer Expectations.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

Bank Innovation

MARCH 19, 2020

Today, if you are not a frontline employee, you are working from home,” said Jason Shields, vice president and loan operations manager at Gulf Coast Bank, which is based in New Orleans. With the novel coronavirus forcing employees to work from home, banking technology and security infrastructures are being put to the test.?

Security 51

Security Management Operations Technology 51

Bank Innovation

FEBRUARY 27, 2020

An update to Square’s credit risk model for its Square Capital commercial lending product — first disclosed yesterday — was “a key driver of Capital’s outperformance in the fourth quarter,” the company said. The advancement of Capital is key for Square as it continues to grow the fast-growing — and lucrative — lending product. Last […].

Lending 284

Lending Capital Company Innovation Strategies 284

Insights on Business

JUNE 5, 2018

According to Gartner , “twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020.” Can developers set up rules-based responses through dialog management? ” But not all chatbots are created equal.

Resources 101

Resources Innovation Strategies Report System 101

Fintech Labs Insights

JANUARY 26, 2016

A year-over-year gain of 219% in new bookings growth is the highlight of a record fourth quarter from financial-supply-chain innovator, Taulia , which added 50,000 suppliers across 71 countries in Q4. Cedric Bru, Taulia CEO, called Holzapfel a “powerhouse” and praised her expertise in strategic marketing and operations.

San Francisco 12

San Francisco Leadership Michigan Georgia 12

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. We all say the customer comes first, but our actions around innovation often put cost, compliance, or our present way of doing business first.

Technology 195

Technology Customer Experience Data Training 195

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

William Mills

SEPTEMBER 7, 2016

Data and Analytics are a profit center rather than something that just needs to be managed. Demo: A Wealth Management Company (ACME)– GoodData can embed analytics directly in ACME’s dashboard. Both money management and helping consumers to save (and have access to emergency funds) is vital to our economy. No other app does that.

Mobile 40

Mobile Cards Fraud Data 40