PYMNTS

SEPTEMBER 18, 2018

The changes that tech-savvy workers have imposed on their employers’ travel and expense (T&E) policies and strategies go beyond adoption of expense management FinTech solutions, too. The Pew Research Center found millennials are already the largest generation group in the U.S.

Millennials 138

Millennials Management Technology Innovation 138

Insights on Business

FEBRUARY 13, 2019

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. Financial management. If it doesn’t, negative news travels fast through millennial networks. Hyper-connected journey.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

SEPTEMBER 16, 2019

And so a sheepherding innovation – and new vocabulary word – was born. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. Analysts pinpoint certain companies as bellwethers for the performance of a sector.

Millennials 222

Millennials Study Course Trends 222

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Weekly episodes highlight innovators and industry players driving innovation in the financial services industry.

Community 195

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PYMNTS

JANUARY 26, 2021

Users can monitor that usage and get suggestions from Amazon on how to best control their energy expenditures via the new energy dashboard. And not just from their desks — consumers are now doing a lot of shopping and managing their financial lives from everywhere in their homes. Workers are also shopping during the workday, as 6.5

Millennials 175

Millennials Data Trends Security 175

NCR

JULY 12, 2016

Millennial customers are quickly becoming key to the growth strategy of financial institutions, particularly in hyper-competitive markets where customer churn remains high. While millennials tend to judge a bank on the basis of its digital capabilities, they still also expect a human connection to advise them.

Millennials 40

Millennials Meeting Compliance Regional 40

Insights on Business

FEBRUARY 11, 2018

A growing number, starting with millennials, would even prefer doing business through a VA, or chatbot. Today’s customers desire faster, efficient, thorough customer service, and the innovative AI technology can actually provide it. The use of VA’s is expected to grow by 1000% by the year 2020. Hey [insert virtual assistant name here]!

Branding 125

Branding How To Customer Experience Trends 125

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Capitalizing on PPP innovations for a better experience. How CFIs Can Remain Relationship-Focused in a Digital World.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

DECEMBER 20, 2019

In the 1930s, in the era of the Great Depression, when consumers had little extra cash, retailers nationwide came up with an innovation to make it easier for people to shop without having to pony up cash right away. Though different shops had different nuances in how they ran their programs, structurally, they were all similar.

Millennials 137

Millennials Retail Tools Branding 137

PYMNTS

MARCH 13, 2017

Several banks are rolling out banking solutions that are specifically focused on winning over millennial customers as they come of age and join the marketplace as adults. Some millennial-focused banking solutions include financial tools to help users manage their money and meet their financial goals. In the U.K.,

Report 149

Report Digital Banking Millennials Tools 149

PYMNTS

DECEMBER 4, 2018

For APMs and other players – especially the traditional credit card issuers – the question remains: How to keep the consumer engaged? As depicted over the summer in our Innovation Readiness Playbook , FIs are focusing efforts across digital wallets, P2P payments and, of course, loyalty programs. The Millennials Cometh.

Payments 191

Payments Millennials Cards Course 191

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Capitalizing on PPP innovations for a better experience. How CFIs Can Remain Relationship-Focused in a Digital World.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

NOVEMBER 21, 2017

They’re a result of the Competition and Markets Authority (CMA) inquiry, which found a serious lack of innovation in the nation’s banking sector — especially when it comes to small- and medium-sized business (SMB) services. has its own Open Banking initiatives coming into force in 2018, too. As the U.K.

Fintech 115

Fintech Millennials Meeting Innovation 115

PYMNTS

JUNE 26, 2020

said John Elliott , head of open banking at banking and wealth management group Investec. What we are seeing [is] continual innovation in terms of services and offerings for corporates and for individuals that are being built utilizing open banking rails.”.

System 198

System Data Security Examples 198

PYMNTS

FEBRUARY 19, 2020

Chinese eCommerce platform Alibaba recently debated how to adapt its platform to better support North American small business vendors. recently sought a digital commerce solution to help its hundreds of independently managed distribution locations personalize their front-end experiences. Around The B2B eCommerce World.

Mobile 197

Mobile Online Payments Tools 197

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. The credit cycle will turn, and you’ll have a generation of credit risk managers who’ve not been through a recession yet. Do FIs want to navigate card programs through that?”.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JUNE 21, 2016

During the five-week challenge, 12 teams and 14 companies dug deep into their innovation bags of tricks to use voice to solve everything from the $60 billion annual prescription abandonment problem to making checkout abandonment a thing of the past. Fiserv used Alexa to advance money management and movement “at the point of thought.”

Millennials 101

Millennials Innovation System Payments 101

PYMNTS

MARCH 18, 2020

According to Building A Better App: Banks And The Innovation Imperative , a report co-produced by PYMNTS and Ondot , almost a quarter, or 24.3 According to Building A Better App: Banks And The Innovation Imperative , a report co-produced by PYMNTS and Ondot , almost a quarter, or 24.3 Meanwhile, 28.5

Cards 217

Cards Tools Mobile Google 217

Independent Banker

FEBRUARY 24, 2016

Three ways millennials could accelerate FinTech trends in 2016. When it comes to finance, millennials are a generation known to be conservative in spending and distrustful of financial institutions. Thus, it’s not shocking that millennials are a driving factor in the growing financial technology, or FinTech, movement.

Millennials 70

Millennials San Francisco Bitcoin cryptocurrency 70

PYMNTS

OCTOBER 8, 2020

The voice commerce category continues to find ways to be innovative. Case in point: Israeli startup Touchless.ai recently introduced a new intuitive voice management solution that turns any interactive kiosk into a touch-free, easy-to-use interface. It has already started trials in the U.S. L’Oréal Speaks Up In APAC.

Google 161

Google Branding Millennials Technology 161

PYMNTS

OCTOBER 30, 2018

It was this observation, said Fred Thomas, vice president and general manager of retail for Goodyear, that led the firm to believe it had reached a crossroads where innovation is necessary. In our (traditional tire) stores we skew slightly older and slightly male, and we are missing millennials and women,” Thomas said. “In

Millennials 159

Millennials Maryland Metro Course 159

PYMNTS

DECEMBER 27, 2017

A new study from the Center for Talent Innovation (CTI) found that, according to the 2015 US government’s definition of disability , a significant portion of the white-collar workforce has a physical or mental impairment that substantially limits a major life activity: 30% of a nationally representative survey of 3,570 white-collar employees.

Compliance 100

Compliance Leadership Training Innovation 100

PYMNTS

JUNE 6, 2018

For every innovation that changes the world, many … don’t. When Shake Shack announced it was debuting a digital-only location , it seemed likely enough that it would work: Its clients are urban-based, largely millennial and demonstrably mobile order-ahead friendly. And that answer was no. “No

Mobile 116

Mobile Cards Innovation Millennials 116

PYMNTS

SEPTEMBER 15, 2017

I love good banks, and I love good bankers, but we are not the likely source of innovation in financial services,” Taylor noted. “It It is very hard to innovate when you have that many responsibilities and warranties to uphold. Millennials , she noted, tend to enter the credit system with a bang once they start having families.

Fintech 198

Fintech System Lending Cards 198

William Mills

APRIL 20, 2017

This discussion focused on the intersection of the digital and physical worlds and innovation. Seth Wheeler, Managing Director at JPMorgan Chase, posed the question, “Do we build or do we partner?” The book found managers tend to rate women higher than male leaders in communications, collaboration and problem solving.

blockchain 46

blockchain Detroit Conference Knowledge Base 46

PYMNTS

DECEMBER 3, 2019

Lots of innovators come to market claiming they’re ready to explosively disrupt the status quo, but the number of products that actually do manage that kind of up-and-to-the-right adoption pattern are far fewer in number. Those in the insurance realm know what has to be done — and now the questions are about how to execute.

Payments 141

Payments Risk Management Industry Regulation 141

PYMNTS

JANUARY 25, 2018

In the financial services world, most buzzworthy payment innovations are frequently aimed at rendering older, physical financial concepts moot. But not all financial innovations are focused on making such concepts obsolete. some financial institutions (FIs) see a need to innovate how their consumers access cash.

ATM 100

ATM Millennials FDIC New Jersey 100

PYMNTS

MARCH 15, 2018

Or, at least, that’s the pessimist’s view — a more optimistic estimate puts the odds somewhere around 1 in 128 billion, which is a much more manageable statistical impossibility. It even managed to garner a $3.1 Boomers vs. Millennials vs. Scammers . quintillion. billion loan at the time to keep stores open.

Payments 108

Payments Millennials US Fraud 108

PYMNTS

MARCH 9, 2020

That finding is also relatively consistent across income and demographic profiles, even for bridge millennials (the largely affluent 30- to 40-year-old crowd) and Gen Z respondents. These gaps between “must-have” and “I use” for financial services has spawned both innovation and competition for the consumer’s retail banking business.

How To 232

How To Millennials ATM Fintech 232

PYMNTS

NOVEMBER 16, 2020

Across generations, PYMNTS’ research found that 40 percent each of Gen Zs, millennials and bridge millennials (respondents born between 1979 and 1988) say that they either won’t or likely won’t get the vaccine, 25 percent more than those who say they very likely or likely will. The remainder were somewhat likely.

Study 270

Study Retail Millennials Conference 270

PYMNTS

OCTOBER 25, 2017

When you’re an innovator and building out a vision for a new category like we are, there aren’t existing companies or products to model after. Our team’s backgrounds are [in] Facebook, EA Mobile, Ubisoft and Snapchat, so that has given us a lot of insight [into] how to engage people on mobile. There is also a lot of room to innovate.

Mobile 100

Mobile User Experience Examples Millennials 100

PYMNTS

DECEMBER 7, 2018

Country Manager Lars Petersson said, “We recognize that we are in a rapidly changing retail environment, and to be fit for long-term growth, IKEA is transforming in a way that lets us meet our customers where they are.” The offering uses AR technology to guide consumers on how to collect their own data such as weight and blood oxygen content.

Retail 122

Retail San Francisco Arizona Los Angeles 122

NCR

NOVEMBER 6, 2017

Banks have spent a lot of time in the last few years trying to attract the attention of affluent millennial consumers – those born between the early 80s and mid-90s, who are currently an immensely attractive segment for financial institutions. Don’t mix them up with millennials.

Millennials 73

Millennials Study Groups Mobile 73

PYMNTS

FEBRUARY 4, 2020

A quick survey of the most recent edition of the PYMNTS Buy Now, Pay Later Tracker indicates that a genuine sea of change is rising when it comes to how merchants want to interact with their customers, and how consumers want to manage their transactions. But how to offer it as an option, can be tricky.

Austin 186

Austin Cards Marketing Mobile 186

PYMNTS

JUNE 8, 2016

“Alexa, show me some cool FI, payments and commerce innovations.”. And they all had their own unique take on how the power of Alexa’s voice-activated services could innovate financial services, payments and commerce. Best Innovation Group (BIG). Best Innovation Group (BIG). Enter Alexa. ” Exa.

Innovation 100

Innovation System Payments Groups 100

Independent Banker

OCTOBER 29, 2014

Research and everyday observation show how consumers are increasingly using mobile technologies. But how far are they willing to go to do their banking on small mobile devices? Epperson, a managing director at the global business advisory firm AlixPartners LLP. s entry into the payments business with Apple Pay.

Mobile 105

Mobile Community Bank Community Technology 105

PYMNTS

JULY 23, 2018

Or are the 27 percent of the population — those high-income Bridge Millennials and Gen X-ers with college degrees who are steps away from financial catastrophe — happy, even if they do report feeling more positive about the stability of their financial situation than they did this time a year ago? Are the more than a third of U.S.

Cards 122

Cards Groups Report US 122