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Revolutionizing the Way We Pay: The Top Payment Industry Trends You Need to Know in 2023

Perficient

A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder. The Mastercard’s pilot biometric technology , on the other hand, if widely adopted, would require more intensive widespread hardware and software updates.

Industry 471
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The Customer Experience: 14 Ways To Better Understand Your Bank Customer

South State Correspondent

Like everyone is a risk officer in banking, everyone should be trained to be a customer experience officer in banking. Every bank should train its staff to monitor customer sentiment and performance constantly. Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. Study Customers.

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The Customer Experience: 14 Ways To Better Understand Your Bank Customer

South State Correspondent

Like everyone is a risk officer in banking, everyone should be trained to be a customer experience officer in banking. Every bank should train its staff to monitor customer sentiment and performance constantly. Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. Study Customers.

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How financial institutions can get started with AI today

Insights on Business

Related to data is the underlying training model, algorithms and the experts used to train the dataset. But to train and implement a Bot that can do both requires a FI to plug into data behind the firewall (core banking systems) and that’s no easy task; right from data access, quality, security to testing and implementation.

Training 152
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15 Twitter accounts every bank executive should follow

Abrigo

The ABA has a new report out on how banks are using social media, and much of the report focuses on using Twitter, Facebook, LinkedIn and the like to boost customer service, make connections in the community and recruit staff. 10) @CU_Times – Credit Union Times magazine has Tweets on regulatory changes, awards and technology.

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Big-Name Backers Pump $324 Million Into B2B FinTech

PYMNTS

B2B FinTech saw one of its most stellar funding weeks in a while, led, of course, by the high-profile Bill.com investment. The company uses API technology to facilitate corporate payments to suppliers and employees across the globe, and deploys blockchain (fueled by Ripple) for liquidity and treasury management capabilities.

Fintech 118
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A preview of Innovation and Insight Day

Celent Banking

We have great external speakers bookending the day, and we’ll be exploring exciting technology implementations with 18 Model Banks in five categories (plus Celent’s Model Bank of the Year): • Digital. Innovation and Emerging Technologies. Omnichannel. Legacy and Ecosystem Transformation. Suresh Ramamurthi, Chairman (and CTO!)